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Temporary Call Center Supervisor Jobs in Nevada (NOW HIRING)

Costco Auto Program

Call Center Supervisor

Reno, NV · On-site

$21 - $24/hr

The Call Center (Member Advocate) Supervisor-I is responsible for leading and coaching Member Advocates by acting as an encouraging role model. The MAC Supervisor-I must be able to monitor, mentor ...

Meruelo Group

Call Center Supervisor

Reno, NV · On-site

... supervisor/manager oAssign room numbers as needed oBalance inventory as needed oGroup cutoff dates oGroup pick up reporting Provides additional operation information to the Call Center and Front ...

Landry's, LLC.

Call Center Manager

Laughlin, NV · On-site

$65 - $90/hr

Overview The Call Center Manager is responsible for the daily supervision of Call Center Agents, Lead Agents, Trainers and Supervisors. Ensuring customer interactions is handled in a helpful ...

New

Golden Nugget

Call Center Manager

Laughlin, NV · On-site

Overview The Call Center Manager is responsible for the daily supervision of Call Center Agents, Lead Agents, Trainers and Supervisors. Ensuring customer interactions is handled in a helpful ...

Meruelo Group

Call Center Shift Manager

Reno, NV · On-site

EDUCATION and/or EXPERIENCE Minimum of 3 years' call center supervisor experience or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

UHS

Call Center Specialist

Sparks, NV

$17.25 - $21.50/hr

The Call Center Specialist is responsible for answering incoming calls and scheduling patient ... Has ability to problem solve and make decisions, and escalate calls to triage or supervising ...

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Temporary Call Center Supervisor information

What does a temporary call center supervisor do?

A Temporary Call Center Supervisor oversees the daily operations of a call center team for a limited period, such as during busy seasons or to cover for another supervisor. Their responsibilities include managing staff schedules, monitoring call quality, providing coaching and feedback to agents, and ensuring that performance targets are met. They also handle escalated customer issues and report on team metrics to higher management. The 'temporary' aspect means the position is not permanent and may last from a few weeks to several months depending on organizational needs.

What skills and qualifications are needed to thrive as a temporary call center supervisor?

To thrive as a Temporary Call Center Supervisor, you need experience in customer service, team leadership, and a solid understanding of call center operations, often supported by prior supervisory roles or relevant certifications. Familiarity with call management software, CRM systems, and workforce scheduling tools is typically required. Strong communication, conflict resolution, and motivational skills help you guide and inspire your team effectively, even within a short timeframe. These skills ensure smooth operations, high team performance, and continued customer satisfaction during transitional or peak periods.

What are common challenges faced by a temporary call center supervisor, and how can they be managed?

As a Temporary Call Center Supervisor, one common challenge is quickly adapting to the company’s policies, culture, and team dynamics within a limited timeframe. Additionally, you may need to address high call volumes or fluctuating staff availability. Effective management involves strong communication, rapidly building rapport with agents, and leveraging existing data and reporting tools to identify performance issues. Proactive problem-solving and flexibility are essential for maintaining service levels and supporting your team during your temporary assignment.

What is the difference between Temporary Call Center Supervisor vs Customer Service Representative?

AspectTemporary Call Center SupervisorCustomer Service Representative
CredentialsExperience in call center operations, leadership skillsHigh school diploma or equivalent, communication skills
Work EnvironmentCall center management, team oversightCustomer support, inbound/outbound calls
Employer & Industry UsageCall centers, customer service firmsRetail, telecom, service industries
Common Search & ComparisonFocus on supervision and team managementFocus on direct customer interaction

The Temporary Call Center Supervisor oversees team performance and manages call center operations, requiring leadership experience. In contrast, Customer Service Representatives handle customer inquiries directly, focusing on communication skills. While both roles work in call centers, supervisors manage teams, whereas representatives focus on customer support.

What are the most commonly searched types of Call Center Supervisor jobs in Nevada?

The most popular types of Call Center Supervisor jobs in Nevada are:

Temporary Call Center Supervisor jobs near you

Call Center Supervisor

Affinity Development Group

Reno, NV • On-site

Full-time

PTO

Re-posted 6 days ago

Key responsibilities

  • Coach Member Advocates by preparing scorecards, interpreting feedback, and supervising performance goals.

  • Ensure all requests and department assignments are processed accurately, timely, and logged.

  • Monitor and report on Member Advocates' attendance, adherence, performance metrics, and overall team statistics.

Job description

Job Type
Full-time
Description
SUMMARY:
The Call Center (Member Advocate) Supervisor-I is responsible for leading and coaching Member Advocates by acting as an encouraging role model. The MAC Supervisor-I must be able to monitor, mentor, and enhance other MAC member performance under the direction and supervision of MAC Management. This role identifies strengths, weaknesses, provide solutions, inspires agents to do better by clearly communicating the department's goals and expectations, and ensures quality service for all programs. The Supervisor-I will provide MAC Manager(s) with trends and feedback to improve overall operations and is responsible for maintaining an open communication line between Member Advocates and MAC Management.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Coach Member Advocates as needed: prepare scorecards, interpret feedback provided by other departments, and supervise overall performance goals to ensure departmental goals are met
  • Ensure all requests are processed accurately and in a timely manner
  • Ensure all department assignments (voice mail, Callbacks, special projects) are completed and logged
  • Participates in Recruiting of new Member Advocates
  • Provide feedback for Performance reviews of Member Advocates according to ADG's review process
  • Monitor Member Advocates timesheets, vacation time, and sick time to ensure accuracy and timely processing
  • Participate actively in the Member Advocate quality process
  • Monitor Member Advocates' attendance, adherence to schedule, shrinkage, and utilization
  • May be required to supervise Member Advocates on weekends
  • Meet with Team monthly to discuss team statistics and overall departmental issues/concerns
  • Gather and interpret numerous reports and data from multiple resources
  • Format, update and distribute procedures and scripts as required by MAC Management
  • Work closely with MAC Management daily to keep manager(s) informed of trends and developments affecting the Member Advocate Service Center
  • May be required to take calls during peak times
  • May be required to back up LOD as required
  • With direction from MAC Management, train LOD and provide additional support
  • Create rotation schedule monthly for special assignments
  • With input from MAC Management, communicate a daily tactical Service Level Plan
  • Troubleshoot technical or procedural issues that arise for Member Advocates and report to the ADG Helpdesk as required
  • Provide reporting as required by the business
  • Other duties as assigned

Requirements
  • Minimum of 5 years Contact Center experience with 3 years in a Supervisory role
  • Flexible Hours; must be willing to work weekends
  • Positive attitude, with excellent leadership skills
  • Superior verbal and written communication skills
  • Good work ethic, takes initiative and strong attention to detail
  • Proficient in MS Office - Outlook, Word, and Excel
  • Ability to troubleshoot complex problems of a procedural or technical nature
  • Ability to motivate to improve overall performance of advocates
  • Ability to coach and develop advocates' skills to attain greater success
  • Ability to define and correct areas needing improvement
  • Experience with PCs, Windows, and databases

Apply