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Telephony Manager Jobs in Rochester, NY (NOW HIRING)

Stem Xpert

Project manager

Rochester, NY

... and management of the IT Network environment. Interaction with diverse customers, other service ... telephony design and support and will be the backup to the telephony engineer. - Plan and ...

Project Resources Group

Project Manager

Rochester, NY · On-site

$80K - $85K/yr

... telephony, construction and utility industries, including: * Back Office Processing * Technical Support * Network Infrastructure * Engineering & Design * Project and Program Management * Outside ...

Speechify

Go-to-Market - Rochester, NY, USA

Rochester, NY · On-site

$150K - $200K/yr

Maintain a clean pipeline in CRM and accurately forecast revenue What We're Looking For * 3-6 years ... Familiarity with telephony infrastructure, contact centers, or customer experience platforms

Speechify

Go-to-Market - Rochester, NY, USA

Rochester, NY · On-site

$150K - $200K/yr

Maintain a clean pipeline in CRM and accurately forecast revenue What We're Looking For * 3-6 years ... Familiarity with telephony infrastructure, contact centers, or customer experience platforms

All JobsTelephony JobsTelephony Manager JobsTelephony Manager Jobs in Rochester, NY

Telephony Manager information

See Rochester, NY salary details

$24.2K

$58.7K

$114.5K

How much do telephony manager jobs pay per year?

As of Jun 10, 2026, the average yearly pay for telephony manager in Rochester, NY is $58,732.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,400.00 and $67,600.00 per year, depending on experience, location, and employer.

What is the difference between Telephony Manager vs Network Administrator?

AspectTelephony ManagerNetwork Administrator
CredentialsTypically requires telecommunications or IT certifications, such as CompTIA Network+ or Cisco certificationsRequires network certifications like CompTIA Network+, Cisco CCNA
Work EnvironmentFocuses on telecommunication systems, VoIP, and communication infrastructureManages overall network infrastructure, including LAN, WAN, and security
Industry UsageCommon in organizations with extensive telecommunication needsWidely used across various industries for network management
Primary FocusTelecommunication systems and servicesNetwork infrastructure and security

The main difference between a Telephony Manager and a Network Administrator lies in their focus areas. The Telephony Manager specializes in managing telecommunication systems, while the Network Administrator oversees broader network infrastructure. Both roles require similar certifications and work environments but serve distinct functions within an organization’s IT and communication framework.

What are some common challenges faced by Telephony Managers when overseeing enterprise communication systems?

Telephony Managers often encounter challenges related to integrating new technologies with legacy phone systems, ensuring uninterrupted service during upgrades, and managing vendors for both hardware and software solutions. Balancing security requirements with user accessibility is another frequent concern, especially as organizations adopt VoIP and cloud-based solutions. Additionally, Telephony Managers must coordinate with IT, facilities, and user support teams to address issues promptly and maintain high service levels across the organization.

What are Telephony Managers?

Telephony Managers are professionals responsible for overseeing and maintaining an organization’s telephone and communication systems. They ensure that telephony infrastructure, such as VoIP systems, landlines, and call routing, operate efficiently and securely. Their duties often include managing budgets, supervising technical staff, coordinating with vendors, and implementing new communication technologies. Telephony Managers play a crucial role in ensuring seamless internal and external communications within a business.

What are the key skills and qualifications needed to thrive as a Telephony Manager, and why are they important?

To thrive as a Telephony Manager, you need in-depth knowledge of telecommunication systems, VoIP technology, and network infrastructure, often supported by a degree in information technology or a related field. Familiarity with platforms like Cisco, Avaya, or Mitel, along with certifications such as CCNA or CompTIA Network+, is typically required. Strong problem-solving abilities, leadership, and effective communication set top performers apart in managing teams and coordinating with stakeholders. These skills are crucial for ensuring reliable communication systems, minimizing downtime, and delivering seamless support across an organization.
What job categories do people searching Telephony Manager jobs in Rochester, NY look for? The top searched job categories for Telephony Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Telephony Manager jobs? Cities near Rochester, NY with the most Telephony Manager job openings:
Telephony Manager jobs near you
Infographic showing various Telephony Manager job openings in Rochester, NY as of June 2026, with employment types broken down into 65% Full Time, 30% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $58,732 per year, or $28.2 per hour.
Project manager

Project manager

Stem Xpert

Rochester, NY

Full-time

Posted 12 hours ago

Job description

Company Description

TekWissen LLC.
Providing Staffing services to IT clients in US.
Responsible for gathering requirements from the client and closing them successfully.
Involved in complete recruitment process (sourcing, short listing, HR screening/interview, interview arrangements, salary negotiations, offer initiation, post-offer follow ups.)
Conducts initial interviews by phone to determine experience and skill level.
Ensure that resume appropriately reflects candidate's experience and requirement.
Arranges for client interviews and possible offer of employment.
Negotiates salaries with candidates and successfully convince them to join.
Ensure candidate is available and ready to take up the position.
Responsible for recruiting IT professional across the US through internet job portals - (Monster.com,Tech-Fech.com and Dice.com), direct phone sourcing, networking (LinkedIn), vendors and referrals.
Sourcing & screening the profiles for different requirements in a day.
Activities included but not limited to developing and building channel / vendor relations, understanding existing and pending client needs and closing requisitions

Job Description

Job Description:

Lead the design, architecture standards, implementation, and management of the IT Network environment. Interaction with diverse customers, other service groups, outsourced service providers, and other technical groups is a key part to this role. This position is responsible for oversight of designs for complex wired and wireless implementations at new and existing sites both domestic and international.

- Work with a global team and external service providers to create design reviews for proposed architectures.

-Provide recommendations on viability, implementation strategies and optimal implementation of solutions.

-Ensure that changes to network topologies are made with minimal down-time.

-Responsible for setting strategic and technical direction for network hardware and systems.

-Research, identify and resolve network and hardware issues.

-Assess and upgrade older networks as needed and in accordance with specified plans.

- The role will also involve an element of IP telephony design and support and will be the backup to the telephony engineer.

- Plan and coordinate system utilization and capacity, involving configuration and testing with vendor.

- Monitor, document, and control infrastructure performance for response, throughput, and availability.

- Ability to manage several projects simultaneously, coordinate with peers, external service providers and the business to deliver solutions to support business growth and existing operations.

Qualifications

QUALIFICATIONS

- 8+ years working with medium to large companies networks in engineering/design roles, primarily in Networking, Wireless and Voice, with technical deployment experience.

-Support for commercial teams in pricing networking solutions for new sites.

- 8+ years experience developing and implementing the technical architecture and physical design of the network; analyze existing voice and data networks and recommend solutions.

- Experienced in providing end-user assistance for Solution Design, Training and Troubleshooting.

- Exceptional interpersonal skills, including teamwork, facilitation and negotiation.

- Competent with networking equipment including Cisco wireless hardware, routers and switches; wireless and network Management platforms. Must be someone who has had responsibility for planning, implementing, and maintaining large complex networks.

- Excellent knowledge of protocols and services.

DESIRED

- CCNA/CCNP (wireless and voice) certification is desired.

- MCSE (Communication)

- Cisco and Citrix WAN Optimization Products

-Cloud Bridge, NetScalars, etc.

Additional Information
stem xpert logo

About stem xpert

Sourced by ZipRecruiter

STEM Xpert, based in Ann Arbor, MI, US, is a leading company in the Science, Technology, Engineering, and Mathematics (STEM) education industry. Since their establishment, they have made an indelible mark by providing innovative services and products designed to enhance STEM learning. Their service portfolio includes comprehensive educational programs, customized learning modules and interactive STEM kits. Driven by a passion for nurturing young minds, the company's mission is to bring about an educational renaissance in the STEM field, making learning not just theoretical but practical and fun. One notable achievement for STEM Xpert has been its success in reaching a broad spectrum of learners, from school-age to adults, contributing significantly towards empowering the community's technological and scientific literacy.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Ann Arbor, MI, US

Year founded

2012

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