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Telephony Engineer Jobs in Arizona (NOW HIRING)

Meriton

IT Infrastructure Engineer

Phoenix, AZ · On-site

The IT Infrastructure Engineer is also responsible for supporting gap assessments by identifying ... Familiarity with IP Telephony and cell phone technology. * iOS experience preferred. * Excellent ...

Volto USA

Genesys admin at Phoenix, AZ

Phoenix, AZ · On-site

Looking for someone who is strong in Genesys Administration, Engineering & in general understands ... IVR and call flow design (Architect) ACD routing and queue management Telephony (SIP, VoIP ...

Speechify

Go-to-Market Engineer - Tempe, AZ, USA

Tempe, AZ · On-site

$150K - $200K/yr

These include frontend and backend engineers, AI research scientists, and others from Amazon ... Familiarity with contact center, CX, or telephony buyer personas * Background at a B2C company that ...

Varite

USA_System Administrator

Phoenix, AZ

$50 - $51.47/hr

Genesys admin Looking for someone who is strong in Genesys Administration, Engineering & in general ... IVR and call flow design (Architect) ACD routing and queue management Telephony (SIP, VoIP ...

E*Pro, Inc.

Contact Center QA Analyst

Chandler, AZ · On-site

Hands on NICE Interaction Recording and Analytics testing and/or development/engineering experience. Must have hands on IP telephony and/or routing QA experience: (e.g. Genesys, Cisco, Aspect ). Able ...

Sonsoft Inc

VOIP TECHNICAL SUPPORT

Tempe, AZ

VoIP Telephony / VoIP Technologies : 3 Years. VoIP troubleshooting : 4 Years. Nice to Have: Network ... Provide SPOC for all voice engineering related issues in support of the Honeywell engagement ...

BASIS Ed

IT Support Specialist

Phoenix, AZ · On-site

Responsibilities : • Serves as a help desk tier 1 and 2 engineer to support desktops, laptops ... telephony equipment including VOIP and analog services • Recommends hardware, software and ...

New

Phoenix Staff

Computer Service Desk Technician

Tempe, AZ · On-site

$22 - $25/hr

Works with Network Engineers and/or System Administrators to develop advanced networking and server related skills. Configures and installs end user IP Telephony equipment (phones), as appropriate.

New

Prophecy Technologies

Google Cloud CX Architect

Phoenix, AZ · On-site

$64.50 - $82.25/hr

Lead integrations and migrations leveraging Five9 APIs and telephony capabilities, including CRM ... Collaborate with cross-functional teams, including developers, business analysts, and quality ...

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All JobsTelephony Engineer JobsTelephony Engineer Jobs in Arizona

Telephony Engineer information

See Arizona salary details

$19.6K

$91.5K

$135.6K

How much do telephony engineer jobs pay per year?

As of Jun 12, 2026, the average yearly pay for telephony engineer in Arizona is $91,490.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,300.00 and $115,100.00 per year, depending on experience, location, and employer.

What is a Telephony Engineer job?

A Telephony Engineer is responsible for designing, implementing, and maintaining communication systems, such as VoIP, PBX, and cloud-based telephony solutions. They ensure reliable voice communication by troubleshooting network issues, configuring hardware and software, and optimizing call quality. Additionally, they integrate telephony solutions with other business systems and maintain security protocols. Their role is essential in supporting an organization's communication infrastructure.

What are the key skills and qualifications needed to thrive in the Telephony Engineer position, and why are they important?

A Telephony Engineer should possess a strong understanding of telecommunications systems, VoIP protocols, and network infrastructure, typically backed by a relevant degree or technical certifications such as Cisco CCNA or CompTIA Network+. Familiarity with PBX systems, call routing software, SIP, and diagnostic tools like Wireshark is highly valuable. Excellent problem-solving abilities, attention to detail, and effective communication skills help Telephony Engineers excel in troubleshooting and working with cross-functional teams. These skills ensure reliable communication solutions, quick issue resolution, and seamless integration of telephony systems within an organization.

What are the typical daily responsibilities of a Telephony Engineer?

Telephony Engineers are responsible for designing, configuring, and maintaining an organization’s telecommunication systems, such as PBX or VoIP platforms. On a typical day, you might troubleshoot call quality issues, update software or firmware on telecom devices, implement security protocols, and coordinate with IT teams to ensure seamless integration with network infrastructure. You’ll also frequently document configurations, provide user support, and participate in telephony system upgrades or migrations. Collaboration with vendors and internal teams is common to address issues and improve system performance, giving you exposure to a variety of technical and interpersonal challenges.

What are popular job titles related to Telephony Engineer jobs in Arizona? For Telephony Engineer jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Telephony Engineer jobs in Arizona look for? The top searched job categories for Telephony Engineer jobs in Arizona are:
What are popular job titles related to Telephony Engineer jobs in AZ? For Telephony Engineer jobs in AZ, the most frequently searched job titles are:
Telephony Engineer jobs near you
Principal Infrastructure Design Engineer

Principal Infrastructure Design Engineer

Blue Cross and Blue Shield of North Carolina

Phoenix, AZ • Hybrid

Other

Medical, Dental, Vision, Retirement, PTO

Posted 21 hours ago

Blue Cross and Blue Shield of North Carolina rating

7.8

Company rating: 7.8 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

166th of 261 rated insurance

Job description

Job Description

Responsible for leading the engineering of various and complex aspects of both physical and cloud hosted data center network infrastructure. Lead the analysis of current and future requirements to effectively design data center infrastructure, networking and telephony systems whiledeterminingdesign feasibility from both technical and economic perspectives. Develop andmaintaintechnical standards, procedures and documentation in partnership with service partners as needed. Coordinate the compilation and analysis of operational data anddirectsproof of technology toestablishstandardfornew designsor modifications to existing equipment, systems, or processes. As subject matterexpert,partnerand consult with varied technical, business, project and management staff toidentifyand plan, assess datacenterand cloud infrastructure designs, physical data center requirements and impacts and resolve complex design problems.

WhatYou'llDo

  • Coordinate the planning and development ofhighly complexengineering designs in support of the implementation of network solutions.

  • Own andmaintaintechnologycurrency and capacity planning in support of established SLAs.

  • Define hardware and software performance standards.

  • As cross functional, multi-disciplinary infrastructure SME, provideexpertiseand knowledge in emerging technologies with strategic technology vendors

  • Provide leadership in software and hardware licensing, financial and capacity activities that plan for the most efficient way to introduce andmaintaindatacenter technology within the environment.

  • Proactively provide information and ongoing consultation for IT and business areas as well as vendors directly or indirectly affected by the network or data center infrastructures.

  • Lead the detailed infrastructure design of larger and/or more complex internal projects collaborating with IT stakeholders, serviceownersand partners.

  • Provide operational readiness through the engineering, planning, coordination, and execution of performance and tuning analysis, systems support, incident and problem resolution, software installation, and upgrades.

  • Provide detailed guidance and consultation insolutioningmore complex and/orhigh visibilityproduction incidents whenrequired.

  • Maintainappropriate standardizedguidelines, workproceduresand schedules for solution engineering within the data center environment toexpediteworkflow andultimately improveefficiencies.

  • Build collaborative relationships with the broader architecture community to effectivelymaintaintechnical roadmaps and provide input into strategies and standards related toareaof specialization.

  • Lead collaboration with vendors on infrastructure designs to ensure the final product is what was architected or designed.

  • Regularly act in a project lead capacity and/or represent the department on enterprise-wide project teams.

  • Organize and leadnew technologybriefings with IT and Enterprise leadership at varied leadership forums.

  • Provide direction and assistance to less experienced team members and may oversee or coordinate work efforts as needed.

What You Bring

  • Bachelor's degree or advanced degree (whererequired)

  • 8+ years of experience in relatedfield.

  • In lieu of degree, 10+ years of systems engineering experience.

Bonus Points

  • Direct experience with the following technologies and designs:

  • Layer 3 Leaf-Spine

  • EVPN with VXLAN data plane

  • WAN routing in a multi-VRF environment

  • Virtual network functions (VNF)

  • Routing Protocols: BGP, OSPF

  • Zone-based firewalling

  • Additionalskills: Wi-Fi, public cloud

  • Experience leading data center projects and initiatives.

WhatYou'llGet

  • The opportunity to work at thecutting edgeof health care delivery with a teamthat'sdeeply invested in the community

  • Work-life balance, flexibility, and the autonomy to dogreat work

  • Medical, dental, and vision coverage along withnumeroushealth and wellness programs

  • Parental leave and support plus adoption and surrogacyassistance

  • Career development programs and tuition reimbursement for continued education

  • 401k match including an annual company contribution

  • Learn more

WhereYou'llWork

Our Hybrid Flex approach is builton presencewith a purpose - giving you flexibility to work remotely with intentional in-person connection - that supports a workplacethat'sflexible, connected, and future focused.

In a Hybrid-Flex role,you'llwork in the office at least two days a week for collaboration and connection. In a Remote Flex role,you'llwork virtually, with a few in-office visits each year for meaningful moments that matter.

Whether your role is Hybrid Flex or Remote Flex depends on the nature of the work and distance from our Durham headquarters. We welcome candidates from outside the local area and in any states listed on this job posting. Onsite expectations will be discussed during the interview process.

#LI-Hybrid

Salary Range

At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs.Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs.

*Based on annual corporate goal achievement and individual performance.

$130,560.00 - $208,896.00

Skills

_____________________________________________________________________
JOB ALERT FRAUD: We have become aware of scams from individuals, organizations, and internet sites claiming to represent Blue Cross and Blue Shield of North Carolina in recruitment activities in return for disclosing financial information. Our hiring process does not include text-based conversations or interviews and never requires payment or fees from job applicants. All our career opportunities are published on https://bcbsnc.wd5.myworkdayjobs.com/en-US/BCBSNC. If you have already provided your personal information that you suspect is fraudulent activity, please report it to your local authorities. Any fraudulent activity should be reported to: HR.Staffing@BCBSNC.com.

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