Kidney Care Specialist
Newark, DE · On-site
... management, or related healthcare fields. * Experience working with CKD, ESRD, dialysis, or chronic disease populations preferred. * Prior experience delivering virtual or telephonic patient ...
Kidney Care Specialist
Newark, DE · On-site
... management, or related healthcare fields. * Experience working with CKD, ESRD, dialysis, or chronic disease populations preferred. * Prior experience delivering virtual or telephonic patient ...
Minimum 1-3 years of experience in kidney care, chronic disease management ... Prior experience delivering virtual or telephonic patient educationis stronglypreferred. * Strong ...
Minimum 1-3 years of experience in kidney care, chronic disease management ... Prior experience delivering virtual or telephonic patient educationis stronglypreferred. * Strong ...
... telephonic contact with the member in accordance with state and national guidelines, policies ... Managed care experience SKILLS * Working flexible hours to meet member's needs * Proficiency in PC ...
... telephonic contact with the member in accordance with state and national guidelines, policies ... Managed care experience SKILLS * Working flexible hours to meet member's needs * Proficiency in PC ...
RN Case Manager - Outpatient
$41.28 - $66.05/hr
Christiana Care Primary Care Practice, site/location to be determined. Up to 4 days/week on-site is ... Perform ongoing telephonic case management activities of assessment, problem identification ...
RN Case Manager - Outpatient
$41.28 - $66.05/hr
Christiana Care Primary Care Practice, site/location to be determined. Up to 4 days/week on-site is ... Perform ongoing telephonic case management activities of assessment, problem identification ...
RESPONSIBILITIES of the Virtual RN Nurse role 1. Provide telephonic clinical assessment, health education and utilization management services across the life span, 2. Care coordination for patients ...
RESPONSIBILITIES of the Virtual RN Nurse role 1. Provide telephonic clinical assessment, health education and utilization management services across the life span, 2. Care coordination for patients ...
RESPONSIBILITIES of the Virtual RN Nurse role 1. Provide telephonic clinical assessment, health education and utilization management services across the life span, 2. Care coordination for patients ...
RESPONSIBILITIES of the Virtual RN Nurse role 1. Provide telephonic clinical assessment, health education and utilization management services across the life span, 2. Care coordination for patients ...
RESPONSIBILITIES of the Virtual RN Nurse role 1. Provide telephonic clinical assessment, health education and utilization management services across the life span, 2. Care coordination for patients ...
RESPONSIBILITIES of the Virtual RN Nurse role 1. Provide telephonic clinical assessment, health education and utilization management services across the life span, 2. Care coordination for patients ...
RN Case Manager - Outpatient
$41.28 - $66.05/hr
Christiana Care Primary Care Practice, site/location to be determined. Up to 4 days/week on-site is ... Perform ongoing telephonic case management activities of assessment, problem identification ...
RN Case Manager - Outpatient
$41.28 - $66.05/hr
Christiana Care Primary Care Practice, site/location to be determined. Up to 4 days/week on-site is ... Perform ongoing telephonic case management activities of assessment, problem identification ...
RN Case Manager - Outpatient
$41.28 - $66.05/hr
Christiana Care Primary Care Practice, site/location to be determined. Up to 4 days/week on-site is ... Perform ongoing telephonic case management activities of assessment, problem identification ...
RN Case Manager - Outpatient
$41.28 - $66.05/hr
Christiana Care Primary Care Practice, site/location to be determined. Up to 4 days/week on-site is ... Perform ongoing telephonic case management activities of assessment, problem identification ...
MTM Pharmacist
Wilmington, DE · Remote
$56.50 - $68/hr
Key Responsibilities: * Conduct telephonic or video MTM sessions for Medicare and commercial ... Prior MTM, chronic disease management, or ambulatory care experience. * Ability to connect and ...
MTM Pharmacist
Wilmington, DE · Remote
$56.50 - $68/hr
Key Responsibilities: * Conduct telephonic or video MTM sessions for Medicare and commercial ... Prior MTM, chronic disease management, or ambulatory care experience. * Ability to connect and ...
MTM Pharmacist
Wilmington, DE · Remote
$56.50 - $68/hr
Key Responsibilities: * Conduct telephonic or video MTM sessions for Medicare and commercial ... Prior MTM, chronic disease management, or ambulatory care experience. * Ability to connect and ...
MTM Pharmacist
Wilmington, DE · Remote
$56.50 - $68/hr
Key Responsibilities: * Conduct telephonic or video MTM sessions for Medicare and commercial ... Prior MTM, chronic disease management, or ambulatory care experience. * Ability to connect and ...
RN Case Manager - Outpatient
Wilmington, DE · On-site
$41.28 - $66.05/hr
Christiana Care Primary Care Practice, site/location to be determined. Up to 4 days/week on-site is ... Perform ongoing telephonic case management activities of assessment, problem identification ...
RN Case Manager - Outpatient
Wilmington, DE · On-site
$41.28 - $66.05/hr
Christiana Care Primary Care Practice, site/location to be determined. Up to 4 days/week on-site is ... Perform ongoing telephonic case management activities of assessment, problem identification ...
Provide direct nursing care, health assessments, and chronic disease management to clients. * Conduct in-home or onsite visits and deliver telehealth telephonic support as needed. * Develop ...
Quick apply
Provide direct nursing care, health assessments, and chronic disease management to clients. * Conduct in-home or onsite visits and deliver telehealth telephonic support as needed. * Develop ...
We are looking for the next generation of health care leaders. At AmeriHealth Caritas, we are ... He or she contributes to the LTSS case management process by performing telephonic and/or face-to ...
We are looking for the next generation of health care leaders. At AmeriHealth Caritas, we are ... He or she contributes to the LTSS case management process by performing telephonic and/or face-to ...
We are looking for the next generation of health care leaders. At AmeriHealth Caritas, we are ... He or she contributes to the LTSS case management process by performing telephonic and/or face-to ...
We are looking for the next generation of health care leaders. At AmeriHealth Caritas, we are ... He or she contributes to the LTSS case management process by performing telephonic and/or face-to ...
We are looking for the next generation of health care leaders. At AmeriHealth Caritas, we are ... He or she contributes to the LTSS case management process by performing telephonic and/or face-to ...
We are looking for the next generation of health care leaders. At AmeriHealth Caritas, we are ... He or she contributes to the LTSS case management process by performing telephonic and/or face-to ...
We are looking for the next generation of health care leaders. At AmeriHealth Caritas, we are ... He or she contributes to the LTSS case management process by performing telephonic and/or face-to ...
We are looking for the next generation of health care leaders. At AmeriHealth Caritas, we are ... He or she contributes to the LTSS case management process by performing telephonic and/or face-to ...
We are looking for the next generation of health care leaders. At AmeriHealth Caritas, we are ... He or she contributes to the LTSS case management process by performing telephonic and/or face-to ...
We are looking for the next generation of health care leaders. At AmeriHealth Caritas, we are ... He or she contributes to the LTSS case management process by performing telephonic and/or face-to ...
Clinical Pharmacist, Pharmacy Outreach (Remote)
Wilmington, DE · Remote
$96K - $135K/yr
Clinical Execution & Patient Care * Counsel patients via telephonic outreach on medication ... Proactively identify gaps in medication management through patient interactions and translate ...
Clinical Pharmacist, Pharmacy Outreach (Remote)
Wilmington, DE · Remote
$96K - $135K/yr
Clinical Execution & Patient Care * Counsel patients via telephonic outreach on medication ... Proactively identify gaps in medication management through patient interactions and translate ...
Chef / IaaS Engineer
Wilmington, DE · On-site
... care, Financial Services, government, education and other industries. Job Title: Chef / IaaS Engineer Location: Wilmington, DE Duration: 12 + Months F2F required after telephonic. First 3 to 6 months ...
Chef / IaaS Engineer
Wilmington, DE · On-site
... care, Financial Services, government, education and other industries. Job Title: Chef / IaaS Engineer Location: Wilmington, DE Duration: 12 + Months F2F required after telephonic. First 3 to 6 months ...
Telephonic Care Manager information
What are the key skills and qualifications needed to thrive as a Telephonic Care Manager, and why are they important?
To thrive as a Telephonic Care Manager, you need a background in nursing or social work, strong clinical assessment abilities, and relevant licensure such as RN or LCSW. Familiarity with care management software, electronic health records, and telehealth platforms is typically required. Outstanding communication, active listening, and problem-solving skills help build rapport and effectively coordinate patient care remotely. These competencies are crucial for ensuring patients receive appropriate guidance and support, leading to better health outcomes and efficient care delivery.
How does a Telephonic Care Manager typically interact with patients and healthcare providers during a typical workweek?
A Telephonic Care Manager spends much of their workweek conducting scheduled phone consultations with patients to assess their health needs, provide education, and coordinate care plans. They also regularly communicate with physicians, nurses, and other healthcare professionals to ensure that patients receive appropriate follow-up and resources. Managing documentation and tracking patient progress are essential responsibilities, often requiring strong organizational and communication skills. Collaboration with multidisciplinary teams is common, and adapting to varying patient needs can be both challenging and rewarding.
What are Telephonic Care Managers?
Telephonic Care Managers are healthcare professionals, often nurses or social workers, who coordinate patient care over the phone. They assess patient needs, provide health education, help manage chronic conditions, and connect patients to resources or services. Their goal is to improve patient outcomes and reduce hospital readmissions by maintaining regular communication and supporting patients remotely. Telephonic Care Managers are commonly employed by insurance companies, healthcare providers, and care management organizations.
What is the difference between Telephonic Care Manager vs Care Coordinator?
| Aspect | Telephonic Care Manager | Care Coordinator |
|---|---|---|
| Credentials | RN, LPN, or relevant healthcare certifications | Varies; often nursing or social work background |
| Work Environment | Remote, phone-based patient management | Clinic, hospital, or community settings |
| Employer & Industry | Health plans, insurance companies, healthcare providers | Hospitals, clinics, community health organizations |
| Primary Focus | Managing patient care plans remotely via phone | Coordinating services and resources for patient care |
While both roles involve patient interaction and care planning, Telephonic Care Managers primarily manage patient cases remotely through phone communication, focusing on care management and health education. Care Coordinators often work in person or in clinical settings, focusing on organizing services and resources for patient support. Both roles require healthcare knowledge but differ mainly in work environment and specific responsibilities.
What are popular job titles related to Telephonic Care Manager jobs in Delaware? For Telephonic Care Manager jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Telephonic Care Manager jobs in Delaware look for? The top searched job categories for Telephonic Care Manager jobs in Delaware are:
What cities in Delaware are hiring for Telephonic Care Manager jobs? Cities in Delaware with the most Telephonic Care Manager job openings:
Fresenius Medical Care rating
6.7
Based on 1,248 frontline employees who took The Breakroom Quiz
525th of 861 rated healthcare providers
Job description
PURPOSE AND SCOPE:
The Kidney Care Specialist (KCS) supports patients with Chronic Kidney Disease (CKD) and End Stage Renal Disease (ESRD) by driving early education adoption, care navigation, and engagement through a combination of field-based physician and community outreach and virtual patient support. This role bridges the gap between diagnosis and informed treatment choice, ensuring patients receive timely, consistent education and support across the kidney care continuum. Deployment may vary by market need and may include field-based, virtual, or hybrid responsibilities.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
PHYSICAL DEMANDS AND WORKING CONDITIONS:
SUPERVISION:
EDUCATION AND REQUIRED CREDENTIALS:
EXPERIENCE AND SKILLS:
The Kidney Care Specialist (KCS) supports patients with Chronic Kidney Disease (CKD) and End Stage Renal Disease (ESRD) by driving early education adoption, care navigation, and engagement through a combination of field-based physician and community outreach and virtual patient support. This role bridges the gap between diagnosis and informed treatment choice, ensuring patients receive timely, consistent education and support across the kidney care continuum. Deployment may vary by market need and may include field-based, virtual, or hybrid responsibilities.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Provide virtual care navigation to CKD and ESRD patients regarding kidney disease progression, treatment options (including home modalities and transplantation), and self-management strategies using approved digital platforms.
- Conduct scheduled and on-demand virtual or in-person patient interactions (video, phone, and electronic communication) to assess patient needs, readiness, barriers, and preferences.
- Collaborate with nephrologists, advanced practice providers, care teams, and internal partners to support coordinated patient care and appropriate referrals.
- Build and maintain strong working relationships with nephrologists, advanced practice providers, clinical managers, care coordinators, and practice staff to support aligned Kidney Care Advocate and value-based care objectives.
- Partner with internal stakeholders (KCA leadership, Value Based Care Health teams, operations, clinical, and market development) to ensure consistent messaging, coordinated workflows, and patient follow-through.
- Serve as a trusted resource to referring practices by providing timely communication, education updates, and patient status as appropriate
- Document patient interactions, education provided, and outcomes accurately and timely in designated systems (e.g., Salesforce, EMR, or other approved platforms).
- Support referral workflows by ensuring patients are appropriately educated, tracked, and followed through the kidney care continuum.
- Utilize virtual tools, dashboards, and reports to track patient engagement, outcomes, and program performance, escalating concerns as appropriate.
- Participate in the development, evaluation, and continuous improvement of virtual education materials, documentation, and on-demand content.
- Maintain up-to-date knowledge of kidney disease, treatment modalities, and Fresenius Kidney Care programs to ensure consistent, compliant education.
- Identify patient barriers to care (social, logistical, educational) and connect patients with appropriate internal or external resources.
- Support quality, safety, and compliance initiatives by adhering to all regulatory, privacy, and documentation standards.
- Participate in team meetings, training sessions, and performance reviews as required.
- Support patients longitudinally, reinforcing education, and navigating next steps in collaboration with the care team.
- Perform other related duties as assigned.
PHYSICAL DEMANDS AND WORKING CONDITIONS:
- Role may be field-based, virtual, or hybrid depending on market needs.
- Field-based roles may require extensive local or regional travel.
- Valid driver's license with reliable transportation and the ability to travel extensively within the assigned market.
- Travel to regional business units, corporate meetings, and on-site training will be required.
- Extensive regional travel to physician groups, healthcare locations, and associate home base.
- Must be willing to work occasionally in the evening and weekends, as needed.
- Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Prolonged periods of sitting and computer use.
- Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
SUPERVISION:
- No direct supervisory responsibilities.
- Works under the guidance of Kidney Care leadership and in close collaboration with clinical and operational teams.
EDUCATION AND REQUIRED CREDENTIALS:
- High School diploma or G.E.D. required; 3-5 years clinical background preferred
- Relevant licensure or certification preferred, as applicable.
EXPERIENCE AND SKILLS:
- Minimum 1-3 years of experience in kidney care, chronic disease management, or related healthcare fields.
- Experience working with CKD, ESRD, dialysis, or chronic disease populations preferred.
- Prior experience delivering virtual or telephonic patient education is strongly preferred.
- Strong communication skills with the ability to explain complex clinical concepts in a clear, patient-friendly manner.
- Demonstrated ability to engage patients remotely and build trust in a virtual environment.
- Strong organizational and time-management skills with the ability to manage a virtual caseload.
- Proficiency in Microsoft Office applications and experience with CRM systems (e.g., Salesforce) and/or EMRs.
- Excellent verbal and written communication and presentation skills.
- Comfort with digital platforms, virtual meeting tools, and data-driven workflows.
- Valid driver's license with reliable transportation and the ability to travel within the assigned market.
- Ability to work autonomously but collaboratively on a team
What Fresenius Medical Care employees say
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About Fresenius Medical Care
Sourced by ZipRecruiter
We are a Team of more than 70,000 with one guiding Principle Patients First. This promise starts with providing the most comprehensive care for people living with Chronic Kidney Disease and extends to Innovative Solutions that are redefining Healthcare and setting the industry standard. From evolving home Dialysis and Patient education programs to improving patient care to providing World Class Research and Data driven insights. Our vertically integrated network tirelessly seeks new ways to improve the quality of our Patients' lives. We believe each of us can make an impact and together we can change an industry. Our Mission is to Provide Superior care that improves the quality of life of every patient, every day, setting the standard by which others in the Healthcare Industry are judged. And none of us does it alone. We bring together the brightest minds in kidney care to Dream, Research, and Innovate.
Industry
Health care and social assistance
Company size
10,000+ Employees
Headquarters location
Waltham, MA, US
Year founded
1996