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Telephone Triage Nurse Jobs in Rio Rancho, NM (NOW HIRING)

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Telephone Triage Nurse information

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$13

$35

$49

How much do telephone triage nurse jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for telephone triage nurse in Rio Rancho, NM is $35.80, according to ZipRecruiter salary data. Most workers in this role earn between $22.84 and $42.74 per hour, depending on experience, location, and employer.

What is a telephone triage nurse?

As a telephone triage nurse, you answer incoming patient calls to a hospital or other health care facility. Your job is to act as a remote advisor or consultant, helping patients decide whether they need to come to a hospital. You ask specific questions and access the patient’s previous health care records to determine what method of care is best. You use your knowledge to provide quick and accurate advice to the best of your ability.

What is a telephone triage nurse?

A Telephone Triage Nurse is a registered nurse who assesses patients' symptoms and medical concerns over the phone. They use clinical guidelines and their nursing expertise to determine the urgency of the situation, provide medical advice, and direct patients to the appropriate level of care. These nurses play a critical role in ensuring patients receive timely care, often working for hospitals, clinics, or healthcare call centers. Their role helps reduce unnecessary emergency room visits and ensures patients get the right care at the right time.

What are the key skills and qualifications needed to thrive as a telephone triage nurse?

To thrive as a Telephone Triage Nurse, you need a solid clinical background, critical thinking abilities, and a registered nursing license. Familiarity with triage protocols, telephone communication systems, and electronic health records (EHRs) is typically required. Excellent listening skills, empathy, and the ability to communicate complex information clearly are crucial soft skills for this role. These competencies are essential to accurately assess patient needs remotely, ensure patient safety, and provide effective care guidance over the phone.

What are some common challenges telephone triage nurses face when assessing patients remotely?

Telephone Triage Nurses often encounter the challenge of accurately assessing a patient's condition without the benefit of visual or physical examination. This requires strong listening, critical thinking, and communication skills to ask the right questions and interpret subtle cues in a patient's voice or description of symptoms. Additionally, they must make swift, evidence-based decisions regarding the urgency of care, all while documenting interactions thoroughly and maintaining a calm, reassuring presence. Collaboration with physicians and other healthcare professionals is also essential to ensure patients receive appropriate follow-up care.

What is the difference between Telephone Triage Nurse vs Emergency Room Nurse?

AspectTelephone Triage NurseEmergency Room Nurse
CredentialsRN license, triage certification often preferredRN license, ER-specific certifications
Work EnvironmentPhone-based, remote or clinic settingHospital ER, fast-paced environment
Employer & IndustryHealthcare clinics, telehealth servicesHospitals, emergency departments
Common Search & ComparisonYesNo

While both roles require RN licensure, Telephone Triage Nurses primarily work remotely or in clinics providing advice over the phone, focusing on patient assessment and guidance. Emergency Room Nurses work directly in hospital ERs, handling acute, high-pressure situations. The key difference lies in the work environment and scope of patient interaction, with Telephone Triage Nurses offering remote support and ER Nurses providing hands-on emergency care.

How do you become a telephone triage nurse?

To become a telephone triage nurse, you typically need to earn a nursing license by completing an accredited nursing program and passing the NCLEX-RN exam. Many employers prefer candidates with experience in nursing or emergency care, and some may require additional training in triage protocols or certifications such as Basic Life Support (BLS).

How much do remote telephone triage nurses make?

Remote telephone triage nurses typically earn between $25 and $45 per hour, with annual salaries ranging from approximately $50,000 to $90,000 depending on experience, location, and certifications. Many roles require strong communication skills and familiarity with triage protocols or medical software.
More about Telephone Triage Nurse jobs

What are the most commonly searched types of Telephone Triage Nurse jobs in Rio Rancho, NM?

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What cities near Rio Rancho, NM are hiring for Telephone Triage Nurse jobs?

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Telephone Triage Nurse jobs near you
Infographic showing various Telephone Triage Nurse job openings in Rio Rancho, NM as of August 2026, with employment types broken down into 3% As Needed, 59% Full Time, 15% Part Time, and 23% Contract. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $74,459 per year, or $35.8 per hour.

Outpatient Registered Nurse

University of New Mexico - Hospitals

Los Lunas, NM • On-site

$34.49 - $47.96/hr

Full-time

Posted 11 days ago

UNM Health System rating

7.0

Company rating: 7.0 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

422nd of 898 rated healthcare providers

Job description

Compensation Disclaimer

Compensation for this role is based on a number of factors, including but not limited to experience, education, and other business and organizational considerations.

Department: Endoscopy Center

FTE: 1.00
Full Time
Shift: Days

Position Summary:
Provide safe, direct patient care utilizing the nursing process in the ambulatory setting. Provide clinical leadership for staff. Provide clinical mentorship to staff. Serve as role model. Provide full range of patient education to patients and family members. Assume relief charge duties, when designated. Under direction of designated shift supervisor. Ensure adherence to Hospitals and departmental policies and procedures. Patient care assignment may include neonate, pediatric, adolescent, adult and geriatric age groups.

Detailed responsibilities:
* PATIENT CENTERED MED - Adhere to and promote the core expectations of the Patient Centered Medical Home or Patient Centered Specialty Practice as applicable
* PATIENT CARE - Assist physician with special tests, procedures and complex treatments
* SUPPORT - Process data and generates reports; assist in the reception and discharge areas; handle patient calls and triage using documentation
* SUPPORT - Ensure patient medical records contain necessary information; document medical history or chief complaint; triage and initiate care for walk-in patients
* SUPPORT - Document lab cultures; ensure follow-up on abnormal results
* EMERGENCY MEASURES - Assist with or institute emergency measures for sudden, adverse developments in patients
* PATIENT CARE - Assess patient's condition and nursing needs; set goals and utilize appropriate nursing actions to achieve goals
* PATIENT CARE - Provide and document nursing care
* PATIENT CARE - Ensure that physician's orders are carried out
* PATIENT CARE - Administer medications and perform routine treatments
* TRAINING - Participate in orientation and evaluation of new personnel
* PATIENT CARE - Assist team members in patient care; coordinate patient care in conjunction with procedures by other UH departments and clinics
* SUPPORT - Ensure that equipment is maintained; monitor supply and medicine requisitions; maintain supply stock levels
* SUPPORT - Record and report pertinent observations and reactions regarding patients to medical staff
* MENTOR - Serve as a mentor to patients to promote self management, hope and empowerment
* PATIENT EDUCATION - Provide education for patients and/or families about preventive care, medical issues, and the use of prescriptive medical treatment
* PATIENT SAFETY 1 - Follow patient safety-related policies, procedures and protocols
* PATIENT SAFETY 2 - Demonstrate proactive approach to patient safety by seeking opportunities to improve patient safety through questioning of current policies and processes
* PATIENT SAFETY 3 - Identify and report/correct environmental conditions and/or situations that may put a patient at undue risk
* PATIENT SAFETY 4 - Report potential or actual patient safety concerns, medical errors and/or near misses in a timely manner
* PATIENT SAFETY 5 - Encourage patients to actively participate in their own care by asking questions and reporting treatment or situations that they don't understand or may "not seem right"

Qualifications

Education:
Essential:
* Program Graduate
Nonessential:
* Bachelor's Degree
Education specialization:
Essential:
* Nationally Accredited Nursing Graduate
Nonessential:
* Nursing

Experience:
Essential:
Nonessential:
Bilingual English, Spanish, Keres, Tewa, Tiwa, Towa, Zuni, or Navajo 3 years directly related experience

Credentials:
Essential:
* CPR for Healthcare/BLS Prov or Prof Rescuers w/in 30 days
* RN in NM or as allowed by reciprocal agreement by NM

Physical Conditions:
Heavy Work: Exerting 50 to 100 pounds of force occasionally, and/or 25 to 50 pounds of force frequently, and/or 10 to 20 pounds of force constantly to move objects or people. Physical Demand requirements are in excess of those for Medium Work.

Working conditions:
Essential:
* Med Haz: Mod exposure to chemicals/dangerous equip/materials
* Tuberculosis testing is completed upon hire and additionally as required

Sign-On Bonus Available

Relocation Assistance Available

Department: Registered Nurse

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