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Telephone Triage Nurse Jobs in Rio Rancho, NM (NOW HIRING)

Serenity Mesa

Registered Nurse

Albuquerque, NM

$34 - $46/hr

We provide crisis stabilization, triage, medical detox, 90-day inpatient treatment, and housing ... photocopier, telephone, calculator and medical equipment. * Have normal range of hearing and ...

Nutex Health

Registered Nurse

Albuquerque, NM · On-site

Registered Nurse An Emergency Department (ED) Registered Nurse (RN) is crucial in providing ... Triage: Assign triage categories to ensure timely care based on the urgency of each patient ...

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All JobsTelephone Triage Nurse JobsTelephone Triage Nurse Jobs in Rio Rancho, NM

Telephone Triage Nurse information

See Rio Rancho, NM salary details

$13

$35

$49

How much do telephone triage nurse jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for telephone triage nurse in Rio Rancho, NM is $35.80, according to ZipRecruiter salary data. Most workers in this role earn between $22.84 and $42.74 per hour, depending on experience, location, and employer.

What is a telephone triage nurse?

As a telephone triage nurse, you answer incoming patient calls to a hospital or other health care facility. Your job is to act as a remote advisor or consultant, helping patients decide whether they need to come to a hospital. You ask specific questions and access the patient’s previous health care records to determine what method of care is best. You use your knowledge to provide quick and accurate advice to the best of your ability.

What is a telephone triage nurse?

A Telephone Triage Nurse is a registered nurse who assesses patients' symptoms and medical concerns over the phone. They use clinical guidelines and their nursing expertise to determine the urgency of the situation, provide medical advice, and direct patients to the appropriate level of care. These nurses play a critical role in ensuring patients receive timely care, often working for hospitals, clinics, or healthcare call centers. Their role helps reduce unnecessary emergency room visits and ensures patients get the right care at the right time.

What are the key skills and qualifications needed to thrive as a telephone triage nurse?

To thrive as a Telephone Triage Nurse, you need a solid clinical background, critical thinking abilities, and a registered nursing license. Familiarity with triage protocols, telephone communication systems, and electronic health records (EHRs) is typically required. Excellent listening skills, empathy, and the ability to communicate complex information clearly are crucial soft skills for this role. These competencies are essential to accurately assess patient needs remotely, ensure patient safety, and provide effective care guidance over the phone.

What are some common challenges telephone triage nurses face when assessing patients remotely?

Telephone Triage Nurses often encounter the challenge of accurately assessing a patient's condition without the benefit of visual or physical examination. This requires strong listening, critical thinking, and communication skills to ask the right questions and interpret subtle cues in a patient's voice or description of symptoms. Additionally, they must make swift, evidence-based decisions regarding the urgency of care, all while documenting interactions thoroughly and maintaining a calm, reassuring presence. Collaboration with physicians and other healthcare professionals is also essential to ensure patients receive appropriate follow-up care.

What is the difference between Telephone Triage Nurse vs Emergency Room Nurse?

AspectTelephone Triage NurseEmergency Room Nurse
CredentialsRN license, triage certification often preferredRN license, ER-specific certifications
Work EnvironmentPhone-based, remote or clinic settingHospital ER, fast-paced environment
Employer & IndustryHealthcare clinics, telehealth servicesHospitals, emergency departments
Common Search & ComparisonYesNo

While both roles require RN licensure, Telephone Triage Nurses primarily work remotely or in clinics providing advice over the phone, focusing on patient assessment and guidance. Emergency Room Nurses work directly in hospital ERs, handling acute, high-pressure situations. The key difference lies in the work environment and scope of patient interaction, with Telephone Triage Nurses offering remote support and ER Nurses providing hands-on emergency care.

How do you become a telephone triage nurse?

To become a telephone triage nurse, you typically need to earn a nursing license by completing an accredited nursing program and passing the NCLEX-RN exam. Many employers prefer candidates with experience in nursing or emergency care, and some may require additional training in triage protocols or certifications such as Basic Life Support (BLS).

How much do remote telephone triage nurses make?

Remote telephone triage nurses typically earn between $25 and $45 per hour, with annual salaries ranging from approximately $50,000 to $90,000 depending on experience, location, and certifications. Many roles require strong communication skills and familiarity with triage protocols or medical software.
More about Telephone Triage Nurse jobs

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For Telephone Triage Nurse jobs in Rio Rancho, NM, the most frequently searched job titles are:

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What cities near Rio Rancho, NM are hiring for Telephone Triage Nurse jobs?

Cities near Rio Rancho, NM with the most Telephone Triage Nurse job openings:

Telephone Triage Nurse jobs near you
Infographic showing various Telephone Triage Nurse job openings in Rio Rancho, NM as of August 2026, with employment types broken down into 3% As Needed, 59% Full Time, 15% Part Time, and 23% Contract. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $74,459 per year, or $35.8 per hour.

RN - Outpatient Team Nurse

0090 Presbyterian System Services

Los Lunas, NM • On-site

$54 - $80/hr

Other

Posted 3 days ago

New

Key responsibilities

  • Provide direct patient care in an outpatient clinic setting using the nursing process.

  • Assist with treatments, procedures, medication administration, and telephone triage for patients.

  • Manage medication refills as an agent of the provider using approved nursing protocols.

Job description

Location & Compensation

Location Address: 200 Emilio Lopez Rd NW Los Lunas, NM 87031-6818

Compensation Pay Range: Minimum Offer $39.69 Maximum Offer $58.17

Summary

Build your Career. Make a Difference. Presbyterian is hiring a skilled Register Nurse to provide direct patient care to an assigned group of patients in an Outpatient Clinic. Common responsibilities include preparing the patient for the visit, maintaining efficient patient flow, assisting the provider with treatments and procedures, medication administration, support for clerical functions to include scheduling, referrals, authorization and in-basket support with the electronic medical records. How you grow, learn and thrive matters here. Learn more about our employee benefits.

Contract Details

Type of Opportunity: PRN

FTE: 0.00

Job Exempt: No

Work Shift: Days (United States of America)

Responsibilities
  • Utilizes the nursing process to provide direct patient care for nurse visits in the ambulatory care setting per clinic staffing models.
  • Utilizes the nursing process to provide direct patient care for telephone triage in the ambulatory care setting per clinic staffing models.
  • Responsible for Medication Refill Management as an agent of the provider using approved nursing protocols.
  • Ensures safe, timely, effective, efficient, equitable, and patient-centered care of patients.
  • Other duties as required.
Qualifications
  • Associate’s degree in nursing State of New Mexico or Compact State Nursing License BLS certification REQUIRED at time or hire
Benefits
  • Educational and career development options, including tuition and certification reimbursement, scholarship opportunities
  • Staff Safety (a wearable badge that allows nurses to quickly and discreetly call for help when safety is a concern)
  • Differentials for night/weekend shifts, higher education, certifications and various lead roles (for eligible positions)
  • Malpractice liability insurance
  • Loan forgiveness through the New Mexico Higher Education Department
  • EPIC electronic charting system
About Presbyterian Healthcare Services

Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses. Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED.

PHS is a drug-free and tobacco-free employer with smoke free campuses.

Compensation Disclaimer

The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.

We’re Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services

Here, we’re committed to a different way to make a difference. Presbyterian's story is really the story of the remarkable people who have chosen to work here. Starting with Reverend Cooper who began our journey in 1908, the hard work of thousands of physicians, nurses, employees, board members, and volunteers brought Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system, serving more than one in three New Mexicans. We are part of New Mexico's history and committed to its future. That is why we will continue to work just as hard and care just as deeply to serve New Mexico for years to come.

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