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Telephone Triage Jobs (NOW HIRING)

A Woman's View

Telephone Triage Nurse

Hickory, NC · On-site

Our triage nurses must be meticulous in being certain that all tests are completed in patient's charts and future tests have alarms set for future tracking. Patients must be called in a timely manner ...

A Woman's View

Telephone Triage Nurse

Hickory, NC · On-site

Our triage nurses must be meticulous in being certain that all tests are completed in patient's charts and future tests have alarms set for future tracking. Patients must be called in a timely manner ...

National Nurse Triage Inc

THIS IS A REMOTE POSITION Part Time/Contract Position DUTIES: -Assess patient health problems over the phone and via secure video -Schedule appointments and refer patients -Advise and monitor simple ...

National Nurse Triage Inc

THIS IS A REMOTE POSITION Part Time/Contract Position DUTIES: * Assess patient health problems over the phone and via secure video * Schedule appointments and refer patients * Advise and monitor ...

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How much do telephone triage jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for telephone triage in the United States is $38.06, according to ZipRecruiter salary data. Most workers in this role earn between $24.28 and $45.43 per hour, depending on experience, location, and employer.

What skills are needed for telephone triage?

Telephone triage requires strong communication skills, including active listening and clear verbal expression, to accurately assess patient needs. It also demands critical thinking, the ability to make quick decisions, and familiarity with medical terminology and protocols, often supported by relevant certifications or training. Empathy and professionalism are essential for effective patient interactions in a fast-paced environment.

How to become a telehealth triage nurse?

To become a telehealth triage nurse, you typically need to hold a valid registered nurse (RN) license and have experience in patient care. Additional training in telehealth technologies and communication skills is beneficial, and some employers may require certification in areas like emergency nursing or telehealth practices.

What is a Telephone Triage job?

A Telephone Triage job involves assessing patients' symptoms over the phone and providing appropriate medical advice based on established protocols. Nurses or healthcare professionals in this role determine the urgency of a patient’s condition and guide them to the right level of care, such as self-care, a doctor's visit, or emergency services. Strong communication, critical thinking, and clinical judgment skills are essential. This role helps improve patient outcomes while reducing unnecessary emergency room visits.

Is telephone triage hard?

Telephone triage is a role that requires strong communication skills, the ability to assess patient needs quickly, and knowledge of medical protocols. It can be challenging due to the need for accurate judgment over the phone and managing stressful situations, but proper training and experience help develop proficiency.

What are the key skills and qualifications needed to thrive in the Telephone Triage position, and why are they important?

To thrive in a Telephone Triage role, you need a strong clinical background, excellent assessment skills, and an active nursing license such as RN or LPN/LVN. Familiarity with telephone triage software, electronic health records (EHRs), and standardized triage protocols is typically required. Outstanding communication, active listening, and critical thinking abilities help professionals excel in effectively evaluating patient needs without in-person contact. These skills are crucial to safely prioritizing care, providing accurate advice, and ensuring a high standard of patient support over the phone.

What are the typical challenges faced by Telephone Triage nurses, and how can they be managed?

Telephone Triage nurses often encounter the challenge of accurately assessing patient conditions without a physical examination, which requires strong clinical judgment and effective use of questioning techniques. Managing high call volumes and triaging urgent cases efficiently can also be demanding at times. Successful nurses use evidence-based protocols, detailed documentation, and clear communication to ensure patient safety. Continuous training and close collaboration with clinical teams further support effective decision-making and help manage the complexities of remote patient care.

How to make 300,000 dollars as a nurse online?

A nurse working online as a telephone triage specialist can increase earnings by gaining specialized certifications, such as in case management or telehealth, and working for multiple agencies or healthcare companies. Building a high-volume, flexible schedule and developing advanced clinical skills can also help reach higher income levels, though earning $300,000 annually may require additional roles or entrepreneurial efforts beyond standard telehealth positions.
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Telephone Triage jobs near you
Infographic showing various Telephone Triage job openings in the United States as of June 2026, with employment types broken down into 62% Full Time, 25% Part Time, and 13% Contract. Highlights an 62% In-person, and 38% Remote job distribution, with an average salary of $79,160 per year, or $38.1 per hour.

Telephone Triage Registered Nurse

DIMENSIONAL HEALTH CARE A

Annapolis, MD • On-site

$28 - $29.20/hr

Full-time

Posted 5 days ago

Job description

Schedule:

Monday: 3pm-9pm

Wednesday 6pm-10pm

Friday 4pm-9pm

Saturday 7am-10am, 3pm-9pm

Sunday 7am-3pm


Total: 32 hours

*Possible 11pm-7am overnight shift per month*


Title: Telephone Triage RN (TTRN) Reports To: Senior Coordinator of Triage

Expected Hours: Full Time Hourly/30+ Salary: Triage Salary Scale

Supervisory Duties: No Overtime Exempt: No

Position Summary:

The Telephone Triage RN (TTRN) is a remote position responsible for triaging phone calls from unlicensed assistive personnel (UAP) safely, efficiently, and effectively while upholding regulatory and policy requirements. This responsibility also includes accurate, detailed, and quality documentation, and follow up. The TTRN is designated as a Mandatory/Essential Employee. This employee is a Registered Nurse providing essential care to intellectually and developmentally disabled persons in the community, and is required to report to work during State and/or National emergency periods.

Essential Responsibilities:

  • Maintain RN license, CPR certification and malpractice insurance.

  • Telephone Triage

    1. All phone calls must be accepted immediately.

    2. The Telephone Triage Nurse must have his/her computer readily available at all times.

    3. All calls received and made regarding individuals must be documented in the call log.

    4. All calls must be added in real time and typed in as they are taken.

    5. The Telephone Triage Nurse must review the 5 most recent calls as well as the client info box with each call.

    6. Communicate with delegating nurses, fellow on call nurses, Management, pharmacy personnel, and assist with/facilitate hospital and sub-acute rehab facility discharges as needed to ensure safety and quality.

    7. Current policies and regulations must be followed with each phone call.

    8. Resources (i.e. medical and medication records) to ensure safety must be utilized.

    9. Review, file, and follow up on medical records as per policy.

  • In the event that the United States Government and/or the Local State Government determines and announces the decision to close, delay or cancel activities in the State of Maryland related to emergency conditions, this position is required to complete all regular duties or as instructed by management.

  • Attend in person scheduled Nurse and Staff meetings as directed by the supervisor.

  • Attend virtual meetings as directed by the supervisor.

  • Respond with courteousness and timeliness to any work related communication amongst the team in real time during working hours.

  • Other duties as assigned.

Minimum Qualifications:

  • AS, AA or BS Degree in nursing is preferred.

  • Current/valid Maryland RN license or current/valid multistate compact license is required.

  • Experience in the developmental disabilities environment is highly desired.

  • Must have a working “smart” cell phone capable of making calls, receiving calls, receiving emails and sending emails.

  • Must have reliable wireless internet.

  • Must be able to fluently speak and understand spoken English.

  • Must be able to fluently write and read English.

Employee Expectations:

  • Excellent verbal, written, and interpersonal communication skills.

  • Quick learner, problem-solver, and strong decision-making skills.

  • Detail oriented, accurate with good organizational and time management skills.

  • Ability to work well independently and as part of a team.

  • Willingness to provide back-up support where and when needed.

  • Ability to maintain confidentiality.

  • Ability to prioritize multiple duties.

  • Creative problem-solving skills.

Physical requirements:

  • Must be able to sit and look at a computer for multiple hours during a scheduled workday.

  • Must be able to type on a computer (both laptop and desktop) keyboard and utilize a computer mouse for hours at a time during a scheduled workday.

License/Certifications:

  • RN License

  • CPR


Note: Dimensional Health Care Associates, Inc. reserves the right to change the duties of the job at any time and this Job Description is not designed to cover all of the position’s requirements

Note: DHCA email account information is made available to the employee on the employee’s personal electronic devices as a courtesy to the employee