ZipRecruiter

Log In

1

Telephone Triage Jobs (NOW HIRING)

A Woman's View

Telephone Triage Nurse

Hickory, NC · On-site

Our triage nurses must be meticulous in being certain that all tests are completed in patient's charts and future tests have alarms set for future tracking. Patients must be called in a timely manner ...

A Woman's View

Telephone Triage Nurse

Hickory, NC · On-site

Our triage nurses must be meticulous in being certain that all tests are completed in patient's charts and future tests have alarms set for future tracking. Patients must be called in a timely manner ...

Next Move Healthcare

RN, Telephone Triage

Durham, NC · On-site

RN, Telephone Triage Care Career is looking for Telephone Triage RN's to fulfill an assignment in Durham, North Carolina. Care Career is looking for Telephone Triage RN's to fulfill an assignment in ...

Test Company

Telephone Triage Nurse / RN

Houston, TX · On-site

Telephone Triage Nurse / RN Work Location: Houston, TX InGenesis is currently seeking a Registered Nurse / RN to work as a Telephone Triage Nurse with our client located in Houston, TX. In this role ...

next page

Showing results 1-20

All JobsTelephone Triage Jobs

Telephone Triage information

See salary details

$13

$38

$52

How much do telephone triage jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for telephone triage in the United States is $38.06, according to ZipRecruiter salary data. Most workers in this role earn between $24.28 and $45.43 per hour, depending on experience, location, and employer.

What skills are needed for telephone triage?

Telephone triage requires strong communication skills, including active listening and clear verbal expression, to accurately assess patient needs. It also demands critical thinking, the ability to make quick decisions, and familiarity with medical terminology and protocols. Often, certifications such as CPR or medical assistant training are beneficial for this role.

What is a Telephone Triage job?

A Telephone Triage job involves assessing patients' symptoms over the phone and providing appropriate medical advice based on established protocols. Nurses or healthcare professionals in this role determine the urgency of a patient’s condition and guide them to the right level of care, such as self-care, a doctor's visit, or emergency services. Strong communication, critical thinking, and clinical judgment skills are essential. This role helps improve patient outcomes while reducing unnecessary emergency room visits.

What are the key skills and qualifications needed to thrive in the Telephone Triage position, and why are they important?

To thrive in a Telephone Triage role, you need a strong clinical background, excellent assessment skills, and an active nursing license such as RN or LPN/LVN. Familiarity with telephone triage software, electronic health records (EHRs), and standardized triage protocols is typically required. Outstanding communication, active listening, and critical thinking abilities help professionals excel in effectively evaluating patient needs without in-person contact. These skills are crucial to safely prioritizing care, providing accurate advice, and ensuring a high standard of patient support over the phone.

What does telephone triage do?

Telephone triage involves healthcare professionals assessing patient symptoms and medical history over the phone to determine the urgency of care needed. It helps prioritize cases, provide medical advice, and direct patients to appropriate services or follow-up care, often using standardized protocols and communication skills.

What are the typical challenges faced by Telephone Triage nurses, and how can they be managed?

Telephone Triage nurses often encounter the challenge of accurately assessing patient conditions without a physical examination, which requires strong clinical judgment and effective use of questioning techniques. Managing high call volumes and triaging urgent cases efficiently can also be demanding at times. Successful nurses use evidence-based protocols, detailed documentation, and clear communication to ensure patient safety. Continuous training and close collaboration with clinical teams further support effective decision-making and help manage the complexities of remote patient care.

How do I become a telephone triage nurse?

To become a telephone triage nurse, you typically need to hold a valid registered nurse (RN) license, which requires completing an accredited nursing program and passing the NCLEX-RN exam. Additional training in telephone or telehealth triage, strong communication skills, and knowledge of medical protocols are also important; some employers may require certification in telehealth or emergency nursing.

How to make 300,000 dollars as a nurse online?

A nurse working online as a telehealth provider or nurse consultant can increase earnings by gaining specialized certifications, building a strong reputation, and working with multiple clients or platforms. High-paying opportunities often require advanced skills, experience, and flexibility in scheduling. Earning $300,000 annually typically involves combining multiple income streams or working in specialized fields such as legal nurse consulting or health coaching.
More about Telephone Triage jobs
What cities are hiring for Telephone Triage jobs? Cities with the most Telephone Triage job openings:
What are the most commonly searched types of Telephone Triage jobs? The most popular types of Telephone Triage jobs are:
What states have the most Telephone Triage jobs? States with the most job openings for Telephone Triage jobs include:
What job categories do people searching Telephone Triage jobs look for? The top searched job categories for Telephone Triage jobs are:
Telephone Triage jobs near you
Infographic showing various Telephone Triage job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $79,160 per year, or $38.1 per hour.

Telephone Triage Nurse

The US Oncology Network

Fairfax, VA • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 20 days ago

US Oncology rating

7.1

Company rating: 7.1 out of 10

Based on 109 frontline employees who took The Breakroom Quiz

376th of 887 rated healthcare providers

Job description

Overview
Are you looking for a career and not just a job in the medical field? Virginia Cancer Specialists, an affiliate of McKesson Specialty Health and US Oncology, a leader in Cancer care, is seeking a Full Time Telephone Triage Nurse to work with our Advice Line team at our Cancer Center in Fairfax. We offer paid holidays, and GREAT BENEFITS INCLUDE: Medical, Dental, Vision, 401(k), and Profit Sharing Plan. Position may be eligible for a remote work arrangement following six (6) months of successful employment.
An Advice Line Nurse (Telephone Triage Nurse) assesses patient needs over the telephone, collaborates with a physician or qualified staff member to meet those needs, then documents all elements of care in the patient's medical record. The telephone triage nurse will accurately identify patients with high risk conditions and will direct care to the appropriate resources if they cannot be managed by the nurse and/or within the clinic. Under general supervision, provides professional nursing care for patients adhering to national and organizational standards and guidelines for specialty care and scope of practice per state licensing board. Must recognize physical, psychological, and spiritual aspects of care and participates in company-wide quality initiatives. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.
Responsibilities
Key Responsibilities:
  • Addresses patient calls, portal messages and emails in a timely manner.
  • Asks appropriate open-ended questions as well as utilizing computerized algorithms/pathways to assist in the assessment of patient's symptoms and side effect management and documents interventions.
  • Manages a wide range of symptoms.
  • Assesses urgency of patient symptoms/side effects and addresses them appropriately.
  • Aggressively manage symptoms to prevent unnecessary emergency department and hospital utilization.
  • If emergency care is needed collaborated with physicians via electronic communication, face to face, or the telephone to discuss patient care needs that cannot be independently and appropriately addressed using standard orders or practice protocols.
  • Collaborates with providers if the patient can be seen in an outpatient clinic setting for their symptoms.
  • Documents all conversations with patients to maintain a comprehensive medical record.
  • Provides clear instructions and education to the patients via the telephone and other duties as assigned.

Qualifications
Minimum Job Qualifications (Knowledge, Skills, & Abilities):
Education/Training - Graduate from an accredited program for professional nursing education, BSN preferred. RN state license and current registration with the State Board of Nursing in practicing state. Current Basic Life Support (BLS) certification. Must maintain continuing education requirements.
Business Experience - 3 to 5 years nursing experience including at least one year in oncology preferred.
Specialized Knowledge/Skills - Oncology certification preferred.
Working Conditions:
Traditional office environment. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to the risk of blood borne pathogens, carcinogenic drugs and other conditions common to a clinic environment.
Physical Requirements (Lifting, standing, etc.):
Large percent of time performing computer-based work is required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and reach with hands and arms. The employee frequently is required to walk and talk or hear. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
Join us at Virginia Cancer Specialists, where meeting and exceeding the needs of our patients is our primary goal!
The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

What US Oncology employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply