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Telephonic Triage Nurse Jobs (NOW HIRING)

CorVel

Advocacy 24-7 Triage Nurse

$25.48 - $41.09/hr

Advocacy 24/7 Triage Nurse The Advocacy 24/7 Triage Nurse provides telephonic first aid to injured workers on a case-by-case basis using nationally recognized standards of care to facilitate ...

Corvel

Advocacy 24-7 Triage Nurse

Glen Allen, VA · On-site

$25.48 - $41.09/hr

The Advocacy 24/7 Triage Nurse provides telephonic first aid to injured workers on a case-by-case basis using nationally recognized standards of care to facilitate treatment goals. The position is an ...

Yale NewHaven Health

Clinical Triage Nurse; RN

Hamden, CT · On-site

$85 - $105/hr

The Clinical Triage Nurse works in a fast‑paced call center environment and utilizes a patient ... Performs telephonic triage to a diverse patient population using best practice clinical protocols ...

Corvel

Advocacy 24-7 Triage Nurse

Glen Allen, VA · Remote

$25.48 - $41.09/hr

The Advocacy 24/7 Triage Nurse provides telephonic first aid to injured workers on a case-by-case basis using nationally recognized standards of care to facilitate treatment goals. The position is an ...

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How much do telephonic triage nurse jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for telephonic triage nurse in the United States is $31.60, according to ZipRecruiter salary data. Most workers in this role earn between $24.52 and $36.06 per hour, depending on experience, location, and employer.

What is a telephonic triage nurse?

A Telephonic Triage Nurse is a registered nurse who assesses patients' symptoms and medical needs over the phone. They use standardized protocols and critical thinking to determine the urgency of a patient's condition, provide medical advice, and guide callers to the appropriate level of care. Their role is crucial in helping patients decide whether they can manage symptoms at home, need to visit a healthcare provider, or require emergency care. Telephonic triage nurses often work for hospitals, clinics, insurance companies, or nurse advice lines.

What are the key skills and qualifications needed to thrive as a telephonic triage nurse?

To thrive as a Telephonic Triage Nurse, you need strong clinical assessment abilities, critical thinking, and an active RN license, often with experience in emergency or primary care. Familiarity with telephone triage protocols, symptom-checking systems, and electronic health records is essential. Exceptional communication, listening skills, and empathy are crucial for accurately assessing patients’ needs without visual cues. These competencies ensure safe, effective remote care and help guide patients to appropriate treatment promptly.

How does a telephonic triage nurse collaborate with other healthcare professionals during a typical shift?

Telephonic Triage Nurses regularly coordinate with physicians, on-call providers, and other clinical staff to ensure patients receive timely and appropriate care. They may relay assessment findings, escalate urgent cases, and consult with specialists to clarify protocols or next steps. Effective communication and documentation are essential, as these nurses often serve as the first point of contact, providing critical information for downstream care teams. This collaborative approach helps maintain continuity of care and supports positive patient outcomes.

What is the difference between Telephonic Triage Nurse vs Registered Nurse?

AspectTelephonic Triage NurseRegistered Nurse
CredentialsRN license, triage certification often preferredRN license required
Work EnvironmentPrimarily over the phone or via telehealth platformsHospitals, clinics, community health settings
Job FocusAssessing patient symptoms remotely and providing adviceDirect patient care, procedures, and treatment

While both roles require an RN license, a Telephonic Triage Nurse specializes in remote patient assessment and advice, often working in call centers or telehealth settings. A Registered Nurse may work in various clinical environments providing direct patient care. The roles overlap in credentials but differ mainly in work setting and focus.

How do I become a telephonic triage nurse?

To become a telephonic triage nurse, you typically need to hold a valid registered nurse (RN) license, which requires completing an accredited nursing program and passing the NCLEX-RN exam. Additional training in telephone triage protocols and communication skills is often beneficial, and some employers may prefer candidates with experience in emergency or outpatient nursing settings.

How much do telephonic triage nurses make?

Telephonic triage nurses typically earn an average annual salary ranging from $60,000 to $80,000, depending on experience, location, and employer. They often work in healthcare settings that require strong communication skills and knowledge of medical protocols, sometimes with opportunities for remote work.
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Telephonic Triage Nurse jobs near you
Infographic showing various Telephonic Triage Nurse job openings in the United States as of August 2026, with employment types broken down into 4% As Needed, 58% Full Time, 15% Part Time, and 23% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $65,733 per year, or $31.6 per hour.

Telephonic Triage Nurse

Healthcare Support Staffing

Atlanta, GA • On-site

Full-time

Re-posted 12 days ago

Job description

Company Description

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!

Job Description

Position Summary:

As a Telephonic Triage Nurse will be supporting Anthem's 24/7 Nurseline. This is number members can call at any time to speak with a live nurse and ask questions about potential symptoms and get advice on making the appropriate healthcare decisions. Think of this as a WebMD service for Anthem members where they can speak with a live nurse to ask healthcare related questions.

Major Job Duties:

  • Establishes and maintains supportive relationships with callers and their families.
  • Performs professional assessment of caller's needs with accurate, concise documentation.
  • Conducts thorough symptom assessment of caller's situation using established criteria and protocol.
  • Utilizes established software, written materials, on-line resources and nursing background to provide callers with appropriate medical information.
  • Provides caller with appropriate community resources as necessary.
  • Refers more complex issues as needed for consultation.
Qualifications

What We Look For:

  • Must have clear and active RN license in the state GA
  • At least 2 years' of acute clinical experience
  • Ability to speak professionally and compassionately over the phone
  • Strong customer service skills
  • Proficient with computers and ability to navigate through various systems and document notes from callers
  • Must be willing to work 12 hour shifts on weekends and potential overnight hours and holidays
  • CANNOT have any time off requests in the first 3 months of tenure
  • Proficiency with Excel
Additional Information

Are you a Registered Nurse in Atlanta area looking for a new opportunity with a prestigious healthcare company? Do you want the chance to advance your career by joining a Fortune 500 company that provides on-going training and development? Are you interested in working for a company that offers benefits for full-time permanent employees, flex schedules and the opportunity to grow with the company? If you answered "yes" to any of these questions - this is the position for you!

Interested in learning more, contact Hannah Barreta at 321-710-4797.

The greatest compliment to our business is a referral. If you know of someone looking for a new opportunity, please pass along my contact information!

Healthcare Support logo

About Healthcare Support

Sourced by ZipRecruiter

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!Healthcare Support Staffing, Inc. is an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other characteristic protected by applicable local, state, or federal law.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Maitland, FL, US

Year founded

2003

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