Locum Telephone Triage Jobs (NOW HIRING)

Job Title: Registered Nurse

Duration: 13 weeks

Shift: Day

Hours per Shift: 8

Experience: Minimum of 2 years preferred

License: Current NC or Compact license

Certifications: BLS required

Must-Have:

• Must be able to type 40 WPM
• Previous Telephone Triage or ambulatory care/outpatient call center experience
• Strong multitasking skills with the ability to efficiently manage multiple systems and competing priorities simultaneously
• Demonstrated ability to work independently while adhering to established clinical protocols and escalating concerns appropriately
• Excellent critical thinking, organizational, communication, and customer service skills

Description:

We are seeking a highly organized and clinically skilled Nurse Triage professional to join our team. The ideal candidate will provide patient-centered telephonic and electronic nursing support in a fast-paced, multidisciplinary healthcare environment. This role requires strong clinical judgment, exceptional communication skills, and the ability to independently triage patient concerns using established protocols and provider guidance.

Key Responsibilities:

• Independently assess and triage patient symptoms and concerns utilizing approved clinical protocols, nursing judgment, and provider-directed care pathways.
• Manage high-volume live calls through a multi-line call system while maintaining professionalism, accuracy, and efficiency.
• Monitor, retrieve, and return patient voicemails within established policy-directed turnaround times.
• Navigate multiple electronic systems simultaneously, including EMR, patient communication platforms, and live call systems.
• Utilize EMR for documentation, prescription refill processing, appointment scheduling, care coordination, and patient communication.
• Respond promptly and professionally to patient inquiries received through the patient portal.
• Coordinate care with physicians, advanced practice providers, residents, fellows, ancillary departments, pharmacies, and external healthcare organizations to support continuity of care.
• Process prescription refill requests according to organizational policies, provider protocols, and regulatory guidelines.
• Schedule patient appointments, diagnostic testing, referrals, and follow-up visits as appropriate.
• Provide patient education and reinforce provider care plans to support positive patient outcomes and patient satisfaction.
• Accurately document all patient interactions, assessments, interventions, and care coordination activities within the electronic medical record.
• Support the mission and standards of the organization through collaboration, professionalism, evidence-based practice, and commitment to quality patient care.
• Maintain compliance with HIPAA, institutional policies, accreditation standards, and nursing best practices.

About Cynet Health

Cynet Health is a Joint Commission-accredited, Minority-Owned healthcare staffing agency headquartered in Sterling, Virginia, proudly serving healthcare facilities across the United States since its founding in 2010. As one of the nation's largest and fastest-growing healthcare staffing firms in the nation, we staff thousands of nursing, allied health, locum tenens, pharmacy, therapy, direct-hire, and non-clinical professionals across hospitals, clinics, long-term care facilities, labs and more. We're one of the most decorated staffing agencies in America-ranked a Top Travel Nursing Company by BluePipes, recognized among the fastest-growing and most diverse staffing firms by Inc. 5000, Staffing Industry, WBJ and USPAACC-and remain deeply committed to excellence, inclusion, and community impact.

We offer competitive benefits, including:

• Medical, dental & vision insurance
• 401(k) with employer match
• Free and unlimited continuing education units (CEUs)
• Disability insurance
• 24/7 dedicated Care Line and clinical liaison support
• Personalized career consultant and "single point of contact" service
• Industry-leading pay rates, loyalty rewards & referral bonuses
• Free tax return assistance for travelers

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