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Telephone Answering Service Jobs (NOW HIRING)

Voice Exchange

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Telephone Answering Service Agent

Collierville, TN · On-site

$15 - $18.50/hr

We are seeking a Telephone Answering Service Agent to join our team! You will be responsible for helping patients and serving our clients as an extension of their medical offices. Responsibilities:

Personal Telephone Answering Service

telephone

San Jose, CA · On-site

$19 - $23.75/hr

As a telephone Operator, you will answer all incoming calls, answer questions, and direct calls to ... customer service skills, and is comfortable on the phone. Responsibilities * Answering incoming ...

Personal Telephone Answering Service

telephone

San Jose, CA

$19 - $23.75/hr

As a telephone Operator, you will answer all incoming calls, answer questions, and direct calls to ... customer service skills, and is comfortable on the phone. Responsibilities * Answering incoming ...

Personal Telephone Answering Service

telephone

San Jose, CA

$19 - $23.75/hr

As a telephone Operator, you will answer all incoming calls, answer questions, and direct calls to ... customer service skills, and is comfortable on the phone. Responsibilities * Answering incoming ...

Personal Telephone Answering Service

telephone

San Jose, CA · On-site

$19 - $23.75/hr

As a telephone Operator, you will answer all incoming calls, answer questions, and direct calls to ... service skills, and is comfortable on the phone. Responsibilities Answering incoming phone calls ...

Answering Service Care

Billing Specialist

Margate, FL · On-site

$22/hr

We provide live telephone answering service to several thousand service companies nationwide, including doctors, lawyers, plumbers, electricians, and HVAC contractors, just to name a few. As a family ...

Apello

Answering Service Agent (Bilingual)

UT · On-site +1

$16 - $20/hr

Remote work opportunities TELEPHONE OPERATOR RESPONSIBILITIES * Answer calls and take messages on a computer * Use Apello's software to determine what information to collect from callers. * Use ...

Apello

Answering Service Agent (Bilingual)

UT · Remote

$16 - $20/hr

Remote work opportunities TELEPHONE OPERATOR RESPONSIBILITIES * Answer calls and take messages on a computer * Use Apello's software to determine what information to collect from callers. * Use ...

Apello

Answering Service Agent (Bilingual)

$16 - $20/hr

Remote work opportunities TELEPHONE OPERATOR RESPONSIBILITIES * Answer calls and take messages on a computer * Use Apello's software to determine what information to collect from callers. * Use ...

Answer Aide

Customer Service Representative

$16.50 - $22.25/hr

AnswerAide is a dedicated provider of 24/7 telephone answering services and customer service outsourcing for businesses. Our superb team handles the after-hours and overflow phone calls, customer ...

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Telephone Answering Service information

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$8

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How much do telephone answering service jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for telephone answering service in the United States is $16.01, according to ZipRecruiter salary data. Most workers in this role earn between $13.22 and $17.31 per hour, depending on experience, location, and employer.

What is a telephone answering service?

A Telephone Answering Service is a business that handles incoming phone calls on behalf of other companies or individuals. These services can provide message taking, call forwarding, appointment scheduling, and after-hours support. They are commonly used by businesses that want to ensure every call is answered professionally, even when their own staff are unavailable. Using a telephone answering service can help improve customer satisfaction and ensure that important calls are never missed.

What is the difference between Telephone Answering Service vs Customer Service Representative?

AspectTelephone Answering ServiceCustomer Service Representative
CredentialsNone required; training providedHigh school diploma or equivalent; sometimes additional certifications
Work EnvironmentCall centers, remote or on-siteOffice settings, retail, or call centers
Industry UsageCustomer support, appointment scheduling, order processingSales, support, complaint resolution
Primary RoleAnswering calls, taking messages, basic supportEngaging with customers, resolving issues, providing information

While both roles involve communication via phone, a Telephone Answering Service primarily handles call answering and message taking for clients, often with minimal direct customer interaction. In contrast, a Customer Service Representative actively engages with customers to resolve issues and provide support. Both roles are essential in customer support operations but differ in scope and responsibilities.

Can I get paid to answer phone calls?

Yes, as a telephone answering service agent, you can get paid to answer phone calls for clients, often working remotely or in an office environment. Compensation varies based on experience, hours worked, and the company, with some roles paying hourly or per call. Basic communication skills and sometimes familiarity with call management tools are helpful for this job.

What are common challenges faced by telephone answering service representatives, and how can they be managed?

Telephone answering service representatives often encounter high call volumes, diverse client needs, and situations requiring quick problem-solving. Managing stress and maintaining professionalism during challenging or emotional calls is essential. Effective time management, clear communication, and familiarity with clients’ protocols help representatives provide excellent service. Many companies offer training and support resources to help staff handle these challenges and ensure a positive caller experience.

What skills and qualifications are needed to thrive as a telephone answering service representative?

To thrive as a Telephone Answering Service Representative, you need excellent verbal communication, active listening abilities, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call center software, and customer relationship management (CRM) tools is typically required. Outstanding customer service skills, patience, and the ability to stay calm under pressure help you stand out in this role. These competencies ensure accurate message handling, a positive caller experience, and efficient service for clients relying on prompt, professional communication.
More about Telephone Answering Service jobs
What cities are hiring for Telephone Answering Service jobs? Cities with the most Telephone Answering Service job openings:
What states have the most Telephone Answering Service jobs? States with the most job openings for Telephone Answering Service jobs include:
What job categories do people searching Telephone Answering Service jobs look for? The top searched job categories for Telephone Answering Service jobs are:
Telephone Answering Service jobs near you
Infographic showing various Telephone Answering Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $33,296 per year, or $16 per hour.

Telephone Answering Service Agent

Voice Exchange

Collierville, TN • On-site

$15 - $18.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 15 days ago

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Job description

We are seeking a Telephone Answering Service Agent to join our team! You will be responsible for helping patients and serving our clients as an extension of their medical offices.
Responsibilities:

  • Take office messages from patients for offices to act upon
  • Connect patients and providers, coordinating patient care
  • Appointment Scheduling
  • Prescription refill coordination
  • Emergency after hours support
  • Connect patients with our nurse triage team

​Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Ability to serve callers with empathy and patience
  • Ability to type and use basic computer software
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • Our Core Values are Service, Dependability, Integrity, and Teamwork. This may be an interview question.

Hours:

  • Training Schedules may vary. Shifts are subject to change to support clients and call volumes for the team.
  • Expect Tuesday-Friday 1:00pm-8:00pm and Saturdays 8:00am-5pm.
  • Opportunities to sign up for more shifts upon full qualification and training.