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Telephone Answering Service Jobs (NOW HIRING)

UPMC Chautauqua at WCA

Telephone Operator

Jamestown, NY · On-site

$15.25 - $18.75/hr

Provide service to multiple answering service clients utilizing individualized protocols. * Process ... Use required phrasing at all times when answering telephone calls. * Provide dialing instructions ...

New England Baptist Hospital

$17.75 - $22/hr

Telephone Page Operator, Weekends Shift: Per Diem, every other weekend 7am-3:30pm and/or 3pm-11pm ... Answering service responsibilities * Take office instructions correctly and document on system ...

New England Baptist Hospital

$17.75 - $22/hr

Telephone Page Operator, Weekends Shift: Per Diem, every other weekend 7am-3:30pm and/or 3pm-11pm ... Answering service responsibilities * Take office instructions correctly and document on system ...

New England Baptist Hospital

$17.75 - $22/hr

Responsible for the effective operation of the Hospital's main switchboard, computerized paging system and physician's answering service in a pleasant, courteous manner to project and positive ...

New England Baptist Hospital

$17.75 - $22/hr

Responsible for the effective operation of the Hospital's main switchboard, computerized paging system and physician's answering service in a pleasant, courteous manner to project and positive ...

BANDANA

Clinic Telephone Representative

Manhattan, NY · On-site

$34.63/hr

Clinic Telephone Representative NYU is hiring for a Clinic Telephone Representative Position in ... Utilize answering service software and NYU telecommunications options to monitor call volume and ...

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Telephone Answering Service information

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How much do telephone answering service jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for telephone answering service in the United States is $16.01, according to ZipRecruiter salary data. Most workers in this role earn between $13.22 and $17.31 per hour, depending on experience, location, and employer.

What is a telephone answering service?

A Telephone Answering Service is a business that handles incoming phone calls on behalf of other companies or individuals. These services can provide message taking, call forwarding, appointment scheduling, and after-hours support. They are commonly used by businesses that want to ensure every call is answered professionally, even when their own staff are unavailable. Using a telephone answering service can help improve customer satisfaction and ensure that important calls are never missed.

What is the difference between Telephone Answering Service vs Customer Service Representative?

AspectTelephone Answering ServiceCustomer Service Representative
CredentialsNone required; training providedHigh school diploma or equivalent; sometimes additional certifications
Work EnvironmentCall centers, remote or on-siteOffice settings, retail, or call centers
Industry UsageCustomer support, appointment scheduling, order processingSales, support, complaint resolution
Primary RoleAnswering calls, taking messages, basic supportEngaging with customers, resolving issues, providing information

While both roles involve communication via phone, a Telephone Answering Service primarily handles call answering and message taking for clients, often with minimal direct customer interaction. In contrast, a Customer Service Representative actively engages with customers to resolve issues and provide support. Both roles are essential in customer support operations but differ in scope and responsibilities.

Can I get paid to answer phone calls?

Yes, as a telephone answering service agent, you can get paid to answer phone calls for clients, often working remotely or in an office environment. Compensation varies based on experience, hours worked, and the company, with some roles paying hourly or per call. Basic communication skills and sometimes familiarity with call management tools are helpful for this job.

What are common challenges faced by telephone answering service representatives, and how can they be managed?

Telephone answering service representatives often encounter high call volumes, diverse client needs, and situations requiring quick problem-solving. Managing stress and maintaining professionalism during challenging or emotional calls is essential. Effective time management, clear communication, and familiarity with clients’ protocols help representatives provide excellent service. Many companies offer training and support resources to help staff handle these challenges and ensure a positive caller experience.

What skills and qualifications are needed to thrive as a telephone answering service representative?

To thrive as a Telephone Answering Service Representative, you need excellent verbal communication, active listening abilities, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call center software, and customer relationship management (CRM) tools is typically required. Outstanding customer service skills, patience, and the ability to stay calm under pressure help you stand out in this role. These competencies ensure accurate message handling, a positive caller experience, and efficient service for clients relying on prompt, professional communication.
More about Telephone Answering Service jobs
What cities are hiring for Telephone Answering Service jobs? Cities with the most Telephone Answering Service job openings:
What states have the most Telephone Answering Service jobs? States with the most job openings for Telephone Answering Service jobs include:
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Telephone Answering Service jobs near you
Infographic showing various Telephone Answering Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $33,296 per year, or $16 per hour.

Customer Service Representative

Answer Aide

Saint Augustine, FL

$13 - $16/hr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 7 days ago

Job description

AnswerAide is actively seeking an enthusiastic full-time, part-time, and on-call Answering Service Agent to provide quality customer service. Are you a people person who enjoys talking on the phone? Can you provide quality customer service? Do you want to work for a supportive and growing company? If so, please continue reading!

This phone operator position earns a competitive wage based on your skills. We provide great benefits and perks, including medical, dental, vision, short-term and long-term disability, life insurance, and paid time off (PTO). If this sounds like the right customer service opportunity as a phone operator for you, apply today!

ABOUT ANSWER AIDE

AnswerAide is a dedicated provider of 24/7 telephone answering services and customer service outsourcing for businesses. Our superb team handles the after-hours and overflow phone calls, customer service outsourcing, and other administrative tasks when needed for our clients. Our services help various companies stay at the top of their industries because of the excellent support their customers receive. We strive to create the best experience for every caller by treating them like our own customers, and we treat our own customers like they are family.

Our team always goes the extra mile to ensure that all calls are handled professionally. Customer service training is provided to all employees so that everyone can give the highest quality of service. Our business wouldn't thrive without our employees, and we like to show them our appreciation by offering a positive work environment and exceptional benefits!

A DAY IN THE LIFE OF AN ANSWERING SERVICE AGENT

As a virtual receptionist, you are the backbone of our company. Your main responsibilities include receiving inbound calls and placing outbound calls. You listen attentively and collect customer data to provide them with basic information about the services and support they seek. Taking accurate notes and detailed messages is a main part of the job, and you have no problem balancing this while speaking clearly on the phone. You help schedule appointments for customers and process orders and payments while ensuring all calls are documented and reported to the appropriate business. Maintaining order is a skill that comes naturally to you, and you find great satisfaction in helping others through quality customer service!

QUALIFICATIONS OF AN ANSWERING SERVICE AGENT

  • A resident of AL, FL, GA, or TX
  • Ability to type 40+ words per minute with minimal errors
  • Ability to follow instructions
  • Must be able to multitask (talk, type, and follow scripting verbatim)
  • Strong customer service skills
  • Strong computer skills
  • Being bilingual is not required, but a plus

COMPUTER REQUIREMENTS
-PC w/ Windows 11
-Memory (RAM): 8GB minimum
-Hard Drive: 100 GB minimum available space
-PC should be less than three years old
-High-speed internet with a minimum of 50 Mbps download speed, with low latency. No wireless, cellular, satellite, or Wi-Fi connections
-Please view our full list of equipment requirements

Do you have excellent verbal and written communication skills? Can you maintain professionalism and use a clear speaking voice on the phone? Can you balance multiple tasks at once while demonstrating good time management? Do you have an upbeat, enthusiastic, and friendly personality? Are you detail-oriented? If so, we want to hear from you about this phone operator opportunity!

Employment Type: FULL_TIME

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