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Telephone Answering Service Jobs in Riverside, CA

The Glass Guru

Customer Service Representative

Redlands, CA · On-site

$16 - $22/hr

Respond to any voicemails and/or messages from answering service (if applicable) * Respond to ... Quote product by telephone for clients/customers (if applicable) * Assist Estimators with follow up ...

JM Temporary Services & Affiliates

Be Seen First

Executive Secretary II

San Bernardino, CA · On-site

$25 - $28/hr

... telephone; answering or directing inquiries. · Maintain customer confidence and protects ... JM Temporary Services & Affiliates, Inc., dba JM Staffing, JM Medi-Stat is proud to be an equal ...

JM Temporary Services & Affiliates

Be Seen First

Executive Secretary II

San Bernardino, CA · On-site

$25 - $28/hr

... telephone; answering or directing inquiries. · Maintain customer confidence and protects ... JM Temporary Services & Affiliates, Inc., dba JM Staffing, JM Medi-Stat is proud to be an equal ...

The Glass Guru

Office Manager/Coordinator

Yucaipa, CA · On-site

$30K - $40K/yr

Respond to any voicemails and/or messages from answering service. (if applicable) * Manage and ... Quote product by telephone for potential new clients/customers. * Assist Estimators with follow up ...

BCforward

Customer Service Representative

La Verne, CA

$16 - $21.75/hr

Answering pricing and product inquiries, order and item status received via email, telephone, FAX ... S. divisions, and outside service companies (banks, transportation companies, and freight ...

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All JobsTelephone Answering Service JobsTelephone Answering Service Jobs in Riverside, CA

Telephone Answering Service information

See Riverside, CA salary details

$9

$16

$27

How much do telephone answering service jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for telephone answering service in Riverside, CA is $16.70, according to ZipRecruiter salary data. Most workers in this role earn between $13.80 and $18.08 per hour, depending on experience, location, and employer.

What is a telephone answering service?

A Telephone Answering Service is a business that handles incoming phone calls on behalf of other companies or individuals. These services can provide message taking, call forwarding, appointment scheduling, and after-hours support. They are commonly used by businesses that want to ensure every call is answered professionally, even when their own staff are unavailable. Using a telephone answering service can help improve customer satisfaction and ensure that important calls are never missed.

What is the difference between Telephone Answering Service vs Customer Service Representative?

AspectTelephone Answering ServiceCustomer Service Representative
CredentialsNone required; training providedHigh school diploma or equivalent; sometimes additional certifications
Work EnvironmentCall centers, remote or on-siteOffice settings, retail, or call centers
Industry UsageCustomer support, appointment scheduling, order processingSales, support, complaint resolution
Primary RoleAnswering calls, taking messages, basic supportEngaging with customers, resolving issues, providing information

While both roles involve communication via phone, a Telephone Answering Service primarily handles call answering and message taking for clients, often with minimal direct customer interaction. In contrast, a Customer Service Representative actively engages with customers to resolve issues and provide support. Both roles are essential in customer support operations but differ in scope and responsibilities.

Can I get paid to answer phone calls?

Yes, as a telephone answering service agent, you can get paid to answer phone calls for clients, often working remotely or in an office environment. Compensation varies based on experience, hours worked, and the company, with some roles paying hourly or per call. Basic communication skills and sometimes familiarity with call management tools are helpful for this job.

What are common challenges faced by telephone answering service representatives, and how can they be managed?

Telephone answering service representatives often encounter high call volumes, diverse client needs, and situations requiring quick problem-solving. Managing stress and maintaining professionalism during challenging or emotional calls is essential. Effective time management, clear communication, and familiarity with clients’ protocols help representatives provide excellent service. Many companies offer training and support resources to help staff handle these challenges and ensure a positive caller experience.

What skills and qualifications are needed to thrive as a telephone answering service representative?

To thrive as a Telephone Answering Service Representative, you need excellent verbal communication, active listening abilities, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call center software, and customer relationship management (CRM) tools is typically required. Outstanding customer service skills, patience, and the ability to stay calm under pressure help you stand out in this role. These competencies ensure accurate message handling, a positive caller experience, and efficient service for clients relying on prompt, professional communication.
What are popular job titles related to Telephone Answering Service jobs in Riverside, CA? For Telephone Answering Service jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Telephone Answering Service jobs in Riverside, CA look for? The top searched job categories for Telephone Answering Service jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Telephone Answering Service jobs? Cities near Riverside, CA with the most Telephone Answering Service job openings:
Telephone Answering Service jobs near you
Infographic showing various Telephone Answering Service job openings in Riverside, CA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $34,736 per year, or $16.7 per hour.

Customer Service Representative

The Glass Guru

Redlands, CA • On-site

$16 - $22/hr

Full-time

Re-posted 5 days ago

Job description

Roles & Responsibilities:
As the primary person on the front lines of customer service, the Customer Service Rep handles inbound & outbound contact with customers including, but not limited to:
  • Answer inbound phone calls promptly during business hours
  • Respond to any voicemails and/or messages from answering service (if applicable)
  • Respond to inbound email correspondence, forward on as appropriate
  • Greet customers and all other visitors to the showroom (if applicable)
  • Screen incoming leads/potential customers
  • Schedule estimate appointments
  • Quote product by telephone for clients/customers (if applicable)
  • Assist Estimators with follow up on pending sales/ quotes by phone and/or email
  • Strategically schedule work appointments for Installation Technicians, along with customers accordingly
  • Troubleshoot issue from field if needed, working with GM/vendors and techs to find solutions
  • Check order confirmations from fabricators/vendors for size and pricing accuracy
  • Filing of daily work orders and estimates
  • Ordering of all office / shop supplies
  • Keeping office clean/tidy

Qualifications & Educational Requirements:
  • HS Diploma or equivalent
  • All candidates must be able pass initial background check and drug test

Preferred Skills:
  • Excellent verbal/written communications skills
  • Microsoft Office proficient (Word, Excel)
  • Hardworking, motivated, with excellent organizational and time-management skills

*Eligibility for company benefits contingent upon completion of initial employee probationary period and at the discretion of the Franchise Owner.

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