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Telephone Answering Service Jobs (NOW HIRING)

New England Baptist Hospital

$17.75 - $22/hr

Responsible for the effective operation of the Hospital's main switchboard, computerized paging system and physician's answering service in a pleasant, courteous manner to project and positive ...

BANDANA

Clinic Telephone Representative

Manhattan, NY · On-site

$34.63/hr

Clinic Telephone Representative NYU is hiring for a Clinic Telephone Representative Position in ... Utilize answering service software and NYU telecommunications options to monitor call volume and ...

Pencor Services

Telephone Operator

Palmerton, PA · On-site

$13/hr

Palmerton Telephone 3-day Flex WFH Shifts: Must be willing and able to work the 1st, 2nd and 3rd ... Providing answering Services for Doctors' offices and others * Other duties as assigned ...

Pencor Services

Telephone Operator

Palmerton, PA · On-site

Palmerton Telephone 3-day Flex WFH Shifts:Must be willing and able to work the 1st, 2nd and 3rd ... Providing answering Services for Doctors offices and others * Other duties as assigned ...

Pencor Services

Telephone Operator

Palmerton, PA · On-site

$13/hr

Palmerton Telephone 3-day Flex WFH Shifts: Must be willing and able to work the 1st, 2nd and 3rd ... Providing answering Services for Doctors' offices and others * Other duties as assigned ...

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Telephone Answering Service information

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$8

$16

$25

How much do telephone answering service jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for telephone answering service in the United States is $16.01, according to ZipRecruiter salary data. Most workers in this role earn between $13.22 and $17.31 per hour, depending on experience, location, and employer.

What is a telephone answering service?

A Telephone Answering Service is a business that handles incoming phone calls on behalf of other companies or individuals. These services can provide message taking, call forwarding, appointment scheduling, and after-hours support. They are commonly used by businesses that want to ensure every call is answered professionally, even when their own staff are unavailable. Using a telephone answering service can help improve customer satisfaction and ensure that important calls are never missed.

What is the difference between Telephone Answering Service vs Customer Service Representative?

AspectTelephone Answering ServiceCustomer Service Representative
CredentialsNone required; training providedHigh school diploma or equivalent; sometimes additional certifications
Work EnvironmentCall centers, remote or on-siteOffice settings, retail, or call centers
Industry UsageCustomer support, appointment scheduling, order processingSales, support, complaint resolution
Primary RoleAnswering calls, taking messages, basic supportEngaging with customers, resolving issues, providing information

While both roles involve communication via phone, a Telephone Answering Service primarily handles call answering and message taking for clients, often with minimal direct customer interaction. In contrast, a Customer Service Representative actively engages with customers to resolve issues and provide support. Both roles are essential in customer support operations but differ in scope and responsibilities.

Can I get paid to answer phone calls?

Yes, as a telephone answering service agent, you can get paid to answer phone calls for clients, often working remotely or in an office environment. Compensation varies based on experience, hours worked, and the company, with some roles paying hourly or per call. Basic communication skills and sometimes familiarity with call management tools are helpful for this job.

What are common challenges faced by telephone answering service representatives, and how can they be managed?

Telephone answering service representatives often encounter high call volumes, diverse client needs, and situations requiring quick problem-solving. Managing stress and maintaining professionalism during challenging or emotional calls is essential. Effective time management, clear communication, and familiarity with clients’ protocols help representatives provide excellent service. Many companies offer training and support resources to help staff handle these challenges and ensure a positive caller experience.

What skills and qualifications are needed to thrive as a telephone answering service representative?

To thrive as a Telephone Answering Service Representative, you need excellent verbal communication, active listening abilities, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call center software, and customer relationship management (CRM) tools is typically required. Outstanding customer service skills, patience, and the ability to stay calm under pressure help you stand out in this role. These competencies ensure accurate message handling, a positive caller experience, and efficient service for clients relying on prompt, professional communication.
More about Telephone Answering Service jobs
What cities are hiring for Telephone Answering Service jobs? Cities with the most Telephone Answering Service job openings:
What states have the most Telephone Answering Service jobs? States with the most job openings for Telephone Answering Service jobs include:
What job categories do people searching Telephone Answering Service jobs look for? The top searched job categories for Telephone Answering Service jobs are:
Telephone Answering Service jobs near you
Infographic showing various Telephone Answering Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $33,296 per year, or $16 per hour.

Telephone Page Operator

New England Baptist Hospital

On-site

$17.75 - $22/hr

Full-time

Re-posted 4 days ago

Job description

 

Position Summary:

Responsible for the effective operation of the Hospital’s main switchboard, computerized paging system and physician’s answering service in a pleasant, courteous manner to project and positive impression to all our callers

Principal Duties & Essential Functions:

  1. Exemplifies the values of New England Baptist Hospital and the ROSE philosophy.
  2. Complies with all New England Baptist Hospital policies and the Code of Excellence. Maintains a safe and clean work environment.
  3. Answer all incoming lines on switchboard console and connect to appropriate extension in an efficient and courteous manner using proper phraseology, following prescribed guidelines
    1. To answer the phone in a polite and professional manner. Listen to call and respond in a warm, friendly and courteous manner.  Tone of voice must be of professional quality
  4. Every call should begin with the proper phraseology and end with the callers needs being met.
  5. Operators are expected to be familiar with names, extension numbers, ID numbers and terminology which pertain to specific shift
  6. Pages must be complete : full name and number-
  7. Name and call back number on all “meet me” calls
  8. Check queue and the activity of the other operators in the room before making yourself unavailable for any reason.
  9. Operator is to be at position at least 5 minutes before you are due to sign in.
  10. Breaks are taken when assigned unless there is a shortage of operators or heavy call traffic that requires a change by the supervisor or senior operator
  11. Refer difficult callers to the supervisor or senior operator.
  12. Respond to code calls quickly, efficiently, and accurately. Following procedure.
  13. Take answering service and doctor coverage accurately
  14. Answering service responsibilities
    1. Take office instructions correctly and document on system accurately
    2. Screen calls according to individual office instructions and perform the appropriate action
    3. Take messages for  or page the appropriate doctor or person including the name of the caller, the reason for the call and a return number
    4. Must interact well with other operators including passing along and picking up general messages when leaving or returning to position.
  15. Responsible for operational functions which may vary per shift:
  16. Record repair requests and notifies appropriate service personnel.
  17. Plans time away from work appropriately:
  18. Arrives and leaves at designated times.
  19. Perform other duties during down times
Employment Type: Full time

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