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Telecommute Cyber Security Help Desk Jobs (NOW HIRING)

AutoSavvy

Help Desk III

Woods Cross, UT · On-site

$18.75 - $25.50/hr

Job Summary As an Help Desk III, you will serve as a senior technical resource responsible for ... Coordinate with infrastructure, cybersecurity, networking, application, and vendor support teams to ...

New

AutoSavvy

Help Desk III

Las Vegas, NV · On-site

$19 - $25.75/hr

Job Summary As an Help Desk III, you will serve as a senior technical resource responsible for ... Coordinate with infrastructure, cybersecurity, networking, application, and vendor support teams to ...

New

ManTech International

Help Desk Specialist

Annapolis, MD · On-site

$75K - $125K/yr

... Cybersecurity, IT, Data Analytics and Software Development. Elevate your career and make a ... The Help Desk Specialist will support hybrid cloud infrastructure operations, incident response and ...

New

vTech Solution

Help Desk Analyst

Machias, ME · On-site

$23.75 - $32.50/hr

Help Desk Analyst Duration : 04 months (Possible of extensions) Location : Machias, Maine - 04654 ... network security , and cybersecurity . Their primary focus is on providing human-centered ...

AutoSavvy

Help Desk III

Las Vegas, NV · On-site

$19 - $25.75/hr

Job Summary As an Help Desk III, you will serve as a senior technical resource responsible for ... Coordinate with infrastructure, cybersecurity, networking, application, and vendor support teams to ...

New

Crowdstaffing

Help Desk Support

Denver, CO · On-site

$20.50 - $27.75/hr

... Desk, and Mainframe. Due to the importance of this position, it is expected that a person ... employment with OIT. CYBER SECURITY Contract staff is required to observe the Colorado ...

TechFlow, Inc.

Help Desk Specialist

Arlington, VA · On-site

$45K - $50K/yr

We are seeking a Help Desk Specialist to support a critical DOD program - powering the platform ... You will work alongside systems administrators, cybersecurity personnel, and government ...

TechFlow, Inc.

Help Desk Specialist

Arlington, VA

$45K - $50K/yr

We are seeking a Help Desk Specialist to support a critical DOD program - powering the platform ... You will work alongside systems administrators, cybersecurity personnel, and government ...

TechFlow, Inc.

Help Desk Specialist

Arlington, VA · On-site

$45K - $50K/yr

We are seeking a Help Desk Specialist to support a critical DOD program -- powering the platform ... You will work alongside systems administrators, cybersecurity personnel, and government ...

Indigo IT

Help Desk Specialist

Washington, DC

$60K - $70K/yr

Help Desk Specialist Washington, DC SUMMARY: Founded in 2001, Indigo IT is an award winning ... We are a trusted services provider to government agencies seeking innovative Cloud, Cybersecurity ...

New

Indigo IT LLC

Help Desk Specialist

Washington, DC · On-site

Help Desk Specialist Washington, DC SUMMARY: Founded in 2001, Indigo IT is an award winning ... We are a trusted services provider to government agencies seeking innovative Cloud, Cybersecurity ...

New

Trace Systems

Help Desk Specialist II

Washington, DC · On-site

Help Desk Specialist II Job Location: Naval Research Lab, Washington, DC Job Responsibilities Join ... We provide cybersecurity, intelligence, communications, networking and information technology ...

TEKsystems

Help Desk Role

Kansas City, MO

$34.46/hr

Support enterprise cybersecurity requirements by following established security policies and ... Skills Help desk support, Help desk, Service desk, Troubleshooting, Active directory, Technical ...

TEKsystems

Help Desk Role

Kansas City, MO

$34.46/hr

Support enterprise cybersecurity requirements by following established security policies and ... Skills Help desk support, Help desk, Service desk, Troubleshooting, Active directory, Technical ...

Purposelink Recruitment

IT Help Desk

Ann Arbor, MI · On-site

Help Desk Support (2+ years) NOT looking for Cyber security * Microsoft Windows (2+ years) * Active Directory (1+ years) * Citrix (1+ years) * 2+ years of experience in ANY of the following:

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All JobsTelecommute Cyber Security Help Desk Jobs

Telecommute Cyber Security Help Desk information

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$60.5K

$144.5K

$192.5K

How much do telecommute cyber security help desk jobs pay per year?

As of Aug 15, 2026, the average yearly pay for telecommute cyber security help desk in the United States is $144,461.00, according to ZipRecruiter salary data. Most workers in this role earn between $121,500.00 and $164,000.00 per year, depending on experience, location, and employer.

What is a telecommute cyber security help desk?

A Telecommute Cyber Security Help Desk is a remote support position focused on assisting individuals and organizations with cybersecurity-related issues. Professionals in this role help troubleshoot security incidents, answer questions about safe technology practices, and guide users in resolving threats like malware or phishing. They may also assist with setting up secure systems, resetting passwords, and educating users on cybersecurity policies—all while working from a remote location. This job combines technical troubleshooting skills with a strong understanding of cybersecurity best practices.

What are some common challenges faced by telecommute cyber security help desk professionals, and how can they be addressed?

Telecommute Cyber Security Help Desk professionals often encounter challenges such as coordinating with remote teams, maintaining clear communication with end-users, and troubleshooting security incidents without physical access to devices. Establishing strong documentation protocols, leveraging secure remote access tools, and staying up-to-date on cybersecurity best practices can help address these issues. Regular virtual team check-ins and ongoing security training also contribute to smoother workflows and quicker incident resolution.

What is the difference between Telecommute Cyber Security Help Desk vs Telecommute Network Support Specialist?

AspectTelecommute Cyber Security Help DeskTelecommute Network Support Specialist
CertificationsCompTIA Security+, CISSP, or equivalentCompTIA Network+, Cisco CCNA, or equivalent
Work EnvironmentRemote support for security issues, troubleshooting security incidentsRemote or on-site support for network infrastructure and connectivity
Industry UsageIT security firms, corporate security teamsIT service providers, enterprise networks

While both roles involve technical support, the Telecommute Cyber Security Help Desk focuses on security-related issues, incident response, and safeguarding systems remotely. In contrast, the Telecommute Network Support Specialist handles network infrastructure, connectivity, and performance issues. Both roles often require similar certifications and can be performed remotely, but their core responsibilities differ in scope and focus.

What are the key skills and qualifications needed to thrive as a telecommute cyber security help desk professional?

To thrive as a Telecommute Cyber Security Help Desk professional, you need a solid understanding of cybersecurity principles, troubleshooting skills, and typically a degree in information technology or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA Security+ or Cisco CCNA Security are highly valuable. Strong communication, problem-solving abilities, and customer service orientation help you effectively assist users and resolve security issues remotely. These skills are vital for ensuring timely threat mitigation, maintaining secure systems, and providing reliable support in a remote environment.
More about Telecommute Cyber Security Help Desk jobs

What cities are hiring for Telecommute Cyber Security Help Desk jobs?

Cities with the most Telecommute Cyber Security Help Desk job openings:

What are the most commonly searched types of Cyber Security Help Desk jobs?

The most popular types of Cyber Security Help Desk jobs are:

Telecommute Cyber Security Help Desk jobs near you

Help Desk III

AutoSavvy

Woods Cross, UT • On-site

$18.75 - $25.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Job description

AutoSavvy
At AutoSavvy, we take pride in fostering career growth and promoting from within. With 2-4 new stores opening each year, there are abundant opportunities for those motivated to learn, grow, and advance. With nearly 20 years in business, we have built a steady pipeline of high-quality, exciting vehicles, overcoming supply challenges and ensuring our team always has great options to offer.
Job Summary
As an Help Desk III, you will serve as a senior technical resource responsible for troubleshooting, maintaining, and improving IT systems across the organization. You will support hardware, software, security initiatives, while assisting with strategic IT projects.
Help Desk III
Job Responsibilities:
  • Serve as the primary escalation point for complex technical issues that cannot be resolved by Tier I or Tier II support personnel.
  • Diagnose and resolve advanced problems involving desktops, laptops, mobile devices, operating systems, enterprise applications, network connectivity, printers, peripherals, and collaboration tools.
  • Troubleshoot identity and access issues, including user accounts, permissions, multifactor authentication, single sign-on, and directory services.
  • Perform root-cause analysis for recurring or high-impact incidents and implement long-term corrective actions.
  • Manage assigned incidents and service requests from initial escalation through resolution while meeting established service-level agreements.
  • Coordinate with infrastructure, cybersecurity, networking, application, and vendor support teams to resolve incidents affecting multiple users or business-critical systems.
  • Provide timely, professional updates to users, management, and other stakeholders throughout the incident-resolution process.
  • Support the deployment, configuration, maintenance, and replacement of end-user hardware and software.
  • Use approved administrative and remote-support tools to investigate issues, apply configuration changes, deploy software, and restore services.
  • Create and maintain technical documentation, troubleshooting procedures, knowledge-base articles, system configurations, and resolution records.
  • Mentor Tier I and Tier II technicians by providing technical guidance, reviewing escalations, sharing best practices, and supporting skills development.
  • Identify training needs and contribute to technical training sessions for support staff and end users.
  • Monitor incident trends and service-desk metrics to identify recurring problems, knowledge gaps, and opportunities for process improvement or automation.
  • Participate in problem, change, and asset-management activities in accordance with organizational policies and IT service-management practices.
  • Test software updates, patches, system changes, and new technologies before deployment to the broader organization.
  • Follow cybersecurity policies and promptly identify, document, and escalate suspected security incidents, vulnerabilities, or unauthorized activity.
  • Protect confidential and sensitive information by adhering to access-control, data-protection, and acceptable-use requirements.
  • Support major incident response efforts, including impact assessment, technical troubleshooting, stakeholder communication, service restoration, and post-incident review.
  • Maintain accurate records of support activities, equipment assignments, system changes, and resolutions in the organization's service-management platform.
  • Maintain current knowledge of organizational systems, emerging technologies, cybersecurity threats, and industry best practices.
  • Perform other related technical-support duties and participate in IT projects as assigned.
  • 10% Business travel.

Qualifications & Requirements
  • 5 to 10 years of experience in IT support, system administration, or network management.
  • Associate or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
  • Advanced knowledge of Windows operating systems and knowledge of IOS.
  • Experience with Azure, Group Policy, and Office 365 administration.
  • Experience with Intune and Entra administration.
  • Experience with Co-Pilot or Chat GPT AI platform knowledge would be ideal.
  • Experience building AI bots is preferred.
  • Knowledge of Cisco Meraki is preferred.
  • Familiarity with cloud computing platforms (Azure) is a plus.
  • Knowledge and understanding of AI principles and practices.
  • Experience with IT security best practices and compliance requirements.
  • Excellent problem-solving skills and the ability to work independently is a must.
  • Strong communication and interpersonal skills to interact with end-users.
  • Automotive dealership software experience preferred.
  • CCNA preferred.

Requirements:
  • Active drivers license and clean driving record
  • Ability to pass a background check
  • Authorization to work in the U.S

Benefits:
  • Comprehensive Benefits: Medical, Dental, and Vision coverage, HSA match, TelaDoc, Pharmacy Discount Programs, and Employer paid Life Insurance
  • Employee Assistance Program: Free of charge for personal uses such as support and general resources
  • Additional Perks: Pet Insurance, Gym Discounts, and an Employee Vehicle Purchase Program, Volunteer PTO Program
  • Retirement Savings: Employer matching contributions
  • Paid Time Off: Among the best PTO policies in the industry
  • Paid Holidays: 7 major holidays

Schedule:
  • Full Time
  • Monday to Friday
  • 9 AM to 6 PM or 7 AM to 4 PM

Physical Requirements:
  • Sitting at a desk for extended periods while working on a computer.
  • Occasionally lifting and moving IT equipment (e.g., servers, desktops, network devices) weighing up to 50 lbs.
  • Crawling under desks or accessing server racks for cable management and hardware setup.
  • Possible on-call or after-hours support for system maintenance, updates, or emergency troubleshooting.

Work Environment:
  • In office and indoor work setting
  • Travel to location on occasion

AutoSavvy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
All offers of employment at AutoSavvy are contingent upon clear results of a thorough background check and motor vehicle report (MVR). Background checks and MVRs will be conducted on all final candidates offered employment. AutoSavvy participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.
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