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Telecommunicator Jobs in New York (NOW HIRING)

University Hospital, Newark NJ

EMS Dispatcher/EMT

Newark, NJ · On-site

$43K - $56K/yr

NJ Basic Telecommunicator Certification * NJ Emergency Medical Dispatcher (EMD) Certification or an equivalent certification approved by EMS Department Management * Emergency Medical Technician (EMT ...

RWJBarnabas Health

EMS Dispatcher 2

New Brunswick, NJ · On-site

$25.83 - $31.81/hr

APCO Basic Telecommunicator or State approved equivalent * IAED Emergency Medical Dispatcher * Must possess ICS 100, 200, and NIMS 700, 800 * Must have completed Hazardous Materials Awareness ...

RWJBarnabas Health

EMS Dispatcher 2

New Brunswick, NJ · On-site

$25.83 - $31.81/hr

APCO Basic Telecommunicator or State approved equivalent * IAED Emergency Medical Dispatcher * Must possess ICS 100, 200, and NIMS 700, 800 * Must have completed Hazardous Materials Awareness ...

RWJBarnabas Health

EMS Dispatcher 2

New Brunswick, NJ

$25.83 - $31.81/hr

APCO Basic Telecommunicator or State approved equivalent * IAED Emergency Medical Dispatcher * Must possess ICS 100, 200, and NIMS 700, 800 * Must have completed Hazardous Materials Awareness ...

RWJBarnabas Health

EMS Dispatcher 2

New Brunswick, NJ · On-site

$25.83 - $31.81/hr

APCO Basic Telecommunicator or State approved equivalent * IAED Emergency Medical Dispatcher * Must possess ICS 100, 200, and NIMS 700, 800 * Must have completed Hazardous Materials Awareness ...

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Showing results 21-40

All JobsTelecommunicator JobsTelecommunicator Jobs in New York

Telecommunicator information

See New York salary details

$30.1K

$51.5K

$73.3K

How much do telecommunicator jobs pay per year?

As of Sep 4, 2026, the average yearly pay for telecommunicator in New York is $51,458.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,700.00 and $58,000.00 per year, depending on experience, location, and employer.

What is a telecommunicator?

Telecommunicators, also known as public safety or 911 dispatchers, coordinate communications between police officers, emergency personnel, and the public. Their primary duties include receiving calls and obtaining information from people who need assistance and using a two-way radio to dispatch the appropriate services to firefighters, police officers, and first responders. Telecommunicators keep detailed records and may also track drivers and their vehicles.

What are the key skills and qualifications needed to thrive as a telecommunicator, and why are they important?

To excel as a Telecommunicator, you generally need strong communication skills, multitasking ability, and a high school diploma or equivalent. Familiarity with computer-aided dispatch (CAD) systems, radio equipment, and emergency protocols is typically required, along with certifications like APCO or NENA. Outstanding problem-solving, composure under pressure, and active listening are crucial soft skills in this role. These skills and qualifications ensure fast, accurate information relay and effective emergency response, directly impacting public safety.

What are some common challenges telecommunicators face during high-pressure emergency situations?

Telecommunicators often encounter high-stress scenarios where they must remain calm and collected while quickly gathering vital information from distressed callers. Balancing multiple calls, dispatching appropriate emergency services, and accurately relaying information to first responders requires strong multitasking and communication skills. Emotional resilience is essential, as telecommunicators may handle life-threatening situations and must provide clear guidance under pressure while maintaining professionalism throughout their shift.

What is the difference between Telecommunicator vs Dispatcher?

AspectTelecommunicatorDispatcher
CredentialsHigh school diploma or equivalent; often required to obtain certificationHigh school diploma or equivalent; may require additional certifications
Work EnvironmentEmergency call centers, public safety agencies, or transportation servicesEmergency response units, transportation companies, or public safety agencies
Employer & IndustryPublic safety, transportation, or utility companiesLaw enforcement, fire departments, ambulance services, or logistics companies
Job FocusAnswering emergency and non-emergency calls, providing informationDispatching personnel or vehicles to incidents or locations

While both Telecommunicators and Dispatchers handle communication in emergency and service settings, Telecommunicators primarily answer calls and provide information, whereas Dispatchers coordinate response units and direct resources to incidents.

How much do telecommunicators make?

Telecommunicators typically earn a median annual salary of around $40,000 to $50,000, depending on experience, location, and certifications. Entry-level positions may start lower, while experienced telecommunicators or those in high-demand areas can earn higher wages, often with shift differentials for night or weekend work.
More about Telecommunicator jobs

What are popular job titles related to Telecommunicator jobs in NY?

For Telecommunicator jobs in NY, the most frequently searched job titles are:

Telecommunicator jobs near you
Infographic showing various Telecommunicator job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 11% Part Time, and 1% Nights. Highlights an 97% Physical, and 3% Remote job distribution, with an average salary of $51,458 per year, or $24.7 per hour.

EMS Emergency Call Taker

University Hospital, Newark NJ

Newark, NJ • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 19 days ago

Job description

Overview
About the Role
The EMS Emergency Call Taker is responsible for receiving and triaging emergency and non-emergency calls using the Medical Priority Dispatch System and Fire Service Communications System. This role involves collecting critical information, delivering pre-arrival and post-dispatch instructions, and coordinating the deployment of appropriate resources. The Call Taker monitors all communications to ensure efficiency and the safety of field units, operating under the guidance of an EMS Communications Supervisor. This position works primarily in the communications center, but may assist in the field as needed, completing all required documentation and contributing to the smooth operation of EMS services while professionally representing University Hospital and its EMS team.
Responsibilities
What You'll Do
  • Answers and triages emergency and non-emergency calls using the Medical Priority Dispatch System and Fire Service Communications System
  • Gathers and processes essential caller information quickly and accurately
  • Provides pre-arrival and post-dispatch instructions to callers as needed
  • Dispatches and coordinates the response of appropriate EMS resources
  • Monitors radio and phone communications to ensure operational efficiency and responder safety
  • Operates under the supervision of an EMS Communications Supervisor
  • Primarily functions within the EMS communications center, with the ability to assist in the field as required

Qualifications
What You'll Bring
Required:
    • High school diploma or GED required
    • One (1) year of emergency services experience preferred
    • One (1) year of public safety dispatching experience preferred
    • Fire Dispatch certification preferred
    • Must pass a medical evaluation and respirator fit test, and be able to wear an N95 mask in compliance with PEOSHA standards
    • Bilingual English/Spanish skills preferred
  • Required Credentials (must be current and in good standing):
    • NJ Basic Telecommunicator Certification
    • NJ Emergency Medical Dispatcher (EMD) Certification
    • Medical Priority Dispatch System (MPDS) Certification (must be obtained within 1 year of hire)
    • American Heart Association (AHA) BLS for the Healthcare Provider
    • Incident Command System (ICS) Level 100 Certification
    • National Incident Management System (NIMS) Awareness Certification

What We Offer
  • Medical & Prescription Drug Coverage
  • Dental & Vision Insurance
  • Health Savings Account (HSA) & Flexible Spending Account (FSA)
  • Short- & Long-Term Disability Insurance
  • Pension Plan
  • Pet Insurance
  • Employee Assistance Program (EAP)
  • Professional Development

Compensation (NJ Job Transparency Law)
In compliance with New Jersey's Pay Transparency Act, the hourly range for this position is TE/1550 Probationary Rate $23.57 - Job Rate $24.07- Two (2) Year Rate $24.79.University Hospital considers multiple factors when determining compensation, including (but not limited to) the scope and responsibilities of the position, the candidate's relevant work experience, education and training, key skills, internal equity, market data, and organizational needs.
About Us
University Hospital is one of the nation's leading academic medical centers. As the principal teaching affiliate of Rutgers New Jersey Medical School and the only state-certified Level 1 Trauma Center in Northern New Jersey, University Hospital is training the next generation of physicians and advancing science to discovery while taking exceptional care of patients, regardless of their financial situation.
Apply Today
We encourage candidates from all backgrounds to apply. If you want to grow your career in healthcare while serving a vibrant community, we'd love to meet you
University Hospital logo

About University Hospital

Sourced by ZipRecruiter

This University Hospital Credo expresses the commitment that our employees make to our patients and to their coworkers. Each individual promises to deliver the best outcome for each patient he or she encounters, at every encounter. This pledge encompasses everything from warm and professional customer service to a clear and succinct explanation of a medical diagnosis – and everything in between. We understand that each and every one of our patients deserves and will receive our utmost attention and respect. It is our pleasure to help our patients through their health care experience at University Hospital. It is our privilege to assist them in their journey. That is our commitment to you.

Industry

Health care and social assistance

Company size

1,001 - 5,000 Employees

Headquarters location

Newark, NJ, US

Year founded

1882

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