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Telecom Operations Manager Jobs in Kansas (NOW HIRING)

MCI Careers

Operations Director

Wichita, KS · On-site

... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on ... If you've run a hotel, managed multiple restaurants, overseen a busy construction site, or directed ...

MCI Careers

Operations Director

Wichita, KS

... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on ... Manage quality assurance, productivity metrics, and workforce planning. * Design and execute ...

MCI Careers

Operations Director

Wichita, KS · On-site

... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on ... Manage quality assurance, productivity metrics, and workforce planning. * Design and execute ...

MCI Careers

Operations Director

Wichita, KS · On-site

... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on ... Manage quality assurance, productivity metrics, and workforce planning. * Design and execute ...

MCI Careers

Operations Director

Wichita, KS · On-site

... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on ... Manage quality assurance, productivity metrics, and workforce planning. * Design and execute ...

MCI Careers

Experienced Call CenterManager

Wichita, KS

... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on ... We are looking for an Experienced Call Center Manager to oversee operations, drive performance, and ...

MCI Careers

Call Center Supervisor

Wichita, KS · Remote

$30K - $40K/yr

... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on ... Customer Service Sales Supervisor I work closely with the Operations Manager, ensuring the overall ...

MCI Careers

Call Center Supervisor

Wichita, KS · Remote

... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on ... Customer Service Sales Supervisor I work closely with the Operations Manager, ensuring the overall ...

MCI Careers

Call Center Supervisor

Wichita, KS · Remote

... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on ... Customer Service Sales Supervisor I work closely with the Operations Manager, ensuring the overall ...

MCI Careers

Call Center Supervisor

Wichita, KS · On-site

$30K - $40K/yr

... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on ... Customer Service Sales Supervisor I work closely with the Operations Manager, ensuring the overall ...

MCI Careers

Customer Service Supervisor I

Wichita, KS · On-site

... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on ... Customer Service Sales Supervisor I work closely with the Operations Manager, ensuring the overall ...

MCI Careers

Sales Supervisor I

Wichita, KS

... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on ... You'll also work closely with the Call Center Operations Manager to ensure alignment with company ...

MCI Careers

Sales Supervisor I

Wichita, KS · On-site

... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on ... You'll also work closely with the Call Center Operations Manager to ensure alignment with company ...

MCI Careers

Sales Supervisor I

Wichita, KS · On-site

... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on ... You'll also work closely with the Call Center Operations Manager to ensure alignment with company ...

MCI Careers

Customer Service Supervisor I

Wichita, KS

... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on ... Customer Service Sales Supervisor I work closely with the Operations Manager, ensuring the overall ...

MCI Careers

Customer Service Supervisor I

Wichita, KS · On-site

... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on ... Customer Service Sales Supervisor I work closely with the Operations Manager, ensuring the overall ...

MCI Careers

Customer Service Supervisor I

Wichita, KS · On-site

... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on ... Customer Service Sales Supervisor I work closely with the Operations Manager, ensuring the overall ...

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Showing results 41-60

All JobsTelecom Operations JobsTelecom Operations Manager JobsTelecom Operations Manager Jobs in Kansas

Telecom Operations Manager information

See Kansas salary details

$27.6K

$56.6K

$105.7K

How much do telecom operations manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for telecom operations manager in Kansas is $56,593.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,600.00 and $69,100.00 per year, depending on experience, location, and employer.

What is a telecom operations manager?

Telecom Operations Managers are professionals responsible for overseeing the daily operations and maintenance of telecommunications systems and networks. They ensure that all network services, such as voice, data, and wireless communications, run smoothly and efficiently. Their duties include managing technical teams, coordinating network installations or repairs, monitoring system performance, and ensuring compliance with industry standards and regulations. Telecom Operations Managers also play a key role in troubleshooting issues, optimizing processes, and implementing new technologies to improve service quality.

What are the key skills and qualifications needed to thrive as a telecom operations manager?

To thrive as a Telecom Operations Manager, you need a strong background in telecommunications networks, project management, and team leadership, typically supported by a bachelor's degree in engineering or a related field. Familiarity with network management systems (NMS), OSS/BSS platforms, and industry certifications like PMP or ITIL is highly valued. Exceptional problem-solving, communication, and organizational skills help you manage teams and coordinate across departments. These skills ensure efficient network operations, minimize downtime, and drive successful project delivery in a complex, fast-paced industry.

What are the main challenges telecom operations managers face when overseeing network performance and reliability?

Telecom Operations Managers often encounter challenges such as managing rapid technological changes, ensuring minimal network downtime, and coordinating cross-functional teams to resolve service disruptions quickly. They must balance proactive maintenance with urgent troubleshooting, all while meeting strict service level agreements (SLAs) and customer expectations. Additionally, they regularly collaborate with engineers, vendors, and customer service teams to implement upgrades and optimize network resources, making strong communication and problem-solving skills essential for success.

What is the difference between Telecom Operations Manager vs Network Technician?

AspectTelecom Operations ManagerNetwork Technician
CredentialsBachelor's degree in telecommunications, IT, or related field; certifications like CCNA or CompTIA Network+Associate's degree or technical certification; CCNA or CompTIA Network+ often preferred
Work EnvironmentOversees teams, manages projects, and coordinates telecom services in office or field settingsHands-on installation, maintenance, and troubleshooting of network hardware and systems
Employer & Industry UsageTelecom companies, service providers, large corporationsTelecom providers, IT service companies, network installation firms

The Telecom Operations Manager focuses on overseeing telecom services, managing teams, and ensuring operational efficiency, while the Network Technician handles technical installation and troubleshooting tasks. Both roles require relevant certifications and work within the telecom industry, but their responsibilities differ in scope and focus.

Is a telecom operations manager a high paying job?

Telecom operations managers typically earn above-average salaries compared to many other management roles, with compensation influenced by experience, location, and company size. They often require strong technical knowledge, leadership skills, and certifications, which can contribute to higher pay levels.

What are popular job titles related to Telecom Operations Manager jobs in Kansas?

For Telecom Operations Manager jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching Telecom Operations Manager jobs in Kansas look for?

The top searched job categories for Telecom Operations Manager jobs in Kansas are:

What cities in Kansas are hiring for Telecom Operations Manager jobs?

Cities in Kansas with the most Telecom Operations Manager job openings:

Telecom Operations Manager jobs near you
Infographic showing various Telecom Operations Manager job openings in Kansas as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, 1% Temporary, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $56,593 per year, or $27.2 per hour.

Operations Director

Wichita, KS • On-site

MCI Careers
Computer and Electronic Product Manufacturing • 1 - 5K employees
Learn more about MCI Careersexternal

Full-time

Re-posted 6 days ago

Key responsibilities

  • Lead, mentor, and motivate managers, supervisors, and frontline staff to exceed operational targets.

  • Oversee site operations, including budgets, P&L, resource allocation, and ensuring efficiency and compliance.

  • Manage quality assurance, productivity metrics, workforce planning, and implement process improvements to enhance customer experience.

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. 

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a dynamic Operations Director to lead our Wichita site into its next chapter of success. This is not your typical call center leadership role. If you’ve run a hotel, managed multiple restaurants, overseen a busy construction site, or directed operations in a high-volume service environment, we want to hear from you. 

We’re looking for a proven leader who thrives on building high-performing teams, managing complex operations, and delivering exceptional customer experiences no matter the industry. 

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Lead, mentor, and motivate managers, supervisors, and frontline staff to consistently exceed operational targets. 
  • Oversee budgets, P&L, and resource allocation to maximize site performance and profitability. 
  • Champion a culture of accountability, collaboration, and service excellence. 
  • Direct all site operations, ensuring efficiency, compliance, and exceptional outcomes. 
  • Introduce and manage process improvements that boost productivity and elevate the customer experience. 
  • Build and maintain strong relationships with clients, stakeholders, and community partners. 
  • Manage quality assurance, productivity metrics, and workforce planning. 
  • Design and execute strategic sales initiatives aligned with company goals. 
  • Monitor and optimize KPIs, SLAs, and operational policies for peak performance. 
  • Set and manage sales forecasts and performance objectives. 
  • Establish best practices to maintain market competitiveness. 
  • Develop strategies to ensure outstanding customer satisfaction across all interactions. 
  • Conduct market research and competitor benchmarking to guide operational decisions. 
  • Prepare performance reports and analyze sales trends to drive continuous improvement. 
  • Foster a high-performance, engaged, and motivated team environment. 
  • Oversee payroll accuracy and timely processing. 
  • Manage building operations, including maintenance and site security. 
  • Partner with corporate leadership to deliver strategic initiatives. 
  • Perform additional duties as required.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Proven senior leadership experience in BPO (preferred), or in hospitality, retail, construction, logistics, manufacturing, or other large-scale operational environments. 
  • Demonstrated success in leading teams of 100+ in fast-paced, results-driven settings. 
  • Strong commercial and financial acumen, including P&L management. 
  • Exceptional communication, decision-making, and problem-solving abilities. 
  • Skilled at navigating change and adapting strategies to drive growth and performance. 
MCI Careers logo

About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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