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Telecom Operations Manager Jobs in Florida (NOW HIRING)

Phsorg

$77K - $118K/yr

This role leads the design, implementation, migration, and operational support of largescale voice ... Manager, Unity Connection, and Contact Center environment, supporting approximately 14,000 ...

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All JobsTelecom Operations Manager JobsTelecom Operations Manager Jobs in Florida

Telecom Operations Manager information

See Florida salary details

$23.2K

$47.4K

$88.6K

How much do telecom operations manager jobs pay per year?

As of Jun 19, 2026, the average yearly pay for telecom operations manager in Florida is $47,420.00, according to ZipRecruiter salary data. Most workers in this role earn between $30,600.00 and $57,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Telecom Operations Manager, and why are they important?

To thrive as a Telecom Operations Manager, you need a strong background in telecommunications networks, project management, and team leadership, typically supported by a bachelor's degree in engineering or a related field. Familiarity with network management systems (NMS), OSS/BSS platforms, and industry certifications like PMP or ITIL is highly valued. Exceptional problem-solving, communication, and organizational skills help you manage teams and coordinate across departments. These skills ensure efficient network operations, minimize downtime, and drive successful project delivery in a complex, fast-paced industry.

What is the difference between Telecom Operations Manager vs Network Technician?

AspectTelecom Operations ManagerNetwork Technician
CredentialsBachelor's degree in telecommunications, IT, or related field; certifications like CCNA or CompTIA Network+Associate's degree or technical certification; CCNA or CompTIA Network+ often preferred
Work EnvironmentOversees teams, manages projects, and coordinates telecom services in office or field settingsHands-on installation, maintenance, and troubleshooting of network hardware and systems
Employer & Industry UsageTelecom companies, service providers, large corporationsTelecom providers, IT service companies, network installation firms

The Telecom Operations Manager focuses on overseeing telecom services, managing teams, and ensuring operational efficiency, while the Network Technician handles technical installation and troubleshooting tasks. Both roles require relevant certifications and work within the telecom industry, but their responsibilities differ in scope and focus.

What are Telecom Operations Managers?

Telecom Operations Managers are professionals responsible for overseeing the daily operations and maintenance of telecommunications systems and networks. They ensure that all network services, such as voice, data, and wireless communications, run smoothly and efficiently. Their duties include managing technical teams, coordinating network installations or repairs, monitoring system performance, and ensuring compliance with industry standards and regulations. Telecom Operations Managers also play a key role in troubleshooting issues, optimizing processes, and implementing new technologies to improve service quality.

What are the main challenges Telecom Operations Managers face when overseeing network performance and reliability?

Telecom Operations Managers often encounter challenges such as managing rapid technological changes, ensuring minimal network downtime, and coordinating cross-functional teams to resolve service disruptions quickly. They must balance proactive maintenance with urgent troubleshooting, all while meeting strict service level agreements (SLAs) and customer expectations. Additionally, they regularly collaborate with engineers, vendors, and customer service teams to implement upgrades and optimize network resources, making strong communication and problem-solving skills essential for success.
What are popular job titles related to Telecom Operations Manager jobs in Florida? For Telecom Operations Manager jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Telecom Operations Manager jobs in Florida look for? The top searched job categories for Telecom Operations Manager jobs in Florida are:
What cities in Florida are hiring for Telecom Operations Manager jobs? Cities in Florida with the most Telecom Operations Manager job openings:
Telecom Operations Manager jobs near you
Telecom Support Service Delivery Manager (SDM)

Telecom Support Service Delivery Manager (SDM)

Source 1 Solutions

Clearwater, FL • On-site

$75K - $80K/yr

Full-time

Posted 12 days ago

Job description

Role Overview
The Telecoms Service Delivery Manager is responsible for overseeing the end-to-end delivery of telecoms services across support desk, engineering, scheduling, procurement and field dispatch operations. This role ensures high service quality, operational efficiency, and effective stakeholder communication, including executive-level reporting in a fast paced environment.
Key Responsibilities
• Lead and manage telecoms service delivery across support desk, NOC, field engineers, and scheduling/dispatch teams.
• Ensure timely resolution of incidents, service requests, and escalations in line with SLAs and KPIs.
• Coordinate cross-functional teams to deliver consistent and high-quality telecom services.
• Oversee resource planning, scheduling, and dispatch to optimize engineer utilization.
• Implement and maintain service management framework (ITIL preferred).
• Act as a primary escalation point for critical incidents (P1/P2 outages).
• Implement and maintain an on-call Rota to satisfy all product ranges supported.
• Drive continuous improvement initiatives to reduce case volumes and improve service performance.
• Prepare and deliver weekly executive reports / dashboards and presentation decks with performance insights.
• Manage customer relationships and ensure high levels of client satisfaction.
• Monitor and report on key service metrics, including case volumes, resolution times, and SLA compliance.
Technical Requirements
• Strong telecoms background including Legacy equipment such as Nortel, Avaya, Mitel, NEC, ComXchange, SIP, VoIP, WAN/LAN, MPLS, SD-WAN, monitoring and cloud communications.
• Understanding of carrier services, networking infrastructure, and telephony systems.
• Experience with ticketing systems such as MS Dynamics, Connectwise, ServiceNow, monitoring tools Auvik, Virsae, and reporting platforms MS BI etc.
• Ability to analyze technical issues and provide guidance to engineering teams.
• Familiarity with Microsoft, Cisco, Avaya, ClearlyIP and other telecom/network vendors is advantageous.
Leadership & Communication
• Proven leadership in managing multi-disciplinary technical teams.
• Excellent communication skills with the ability to engage both technical and non-technical stakeholders internally or externally.
• Experience presenting to the executive leadership and producing C-level reporting decks.
• Strong organizational skills with the ability to manage competing priorities.
• Very strong communications skills in an engineering environment
Qualifications & Experience
• 5-10 years' experience in telecoms and IT service delivery roles.
• Previous experience managing support, engineering, and dispatch teams.
• ITIL certification advantageous.
• Relevant telecoms or networking certifications (CCNA/CCNP or equivalent desirable).
Key Deliverables
• Weekly executive reporting deck with performance analysis and improvement recommendations.
• Service performance improvements across SLAs and KPIs.
• Reduction in incident volumes through proactive management.
• Improved resource utilization across engineering and field teams.

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