Cable Technician Operations Supervisor
Lead. Develop. Deliver Excellence.
Weโre looking for a hands-on, high-impact leader to step into the role of Cable Technician Operations Supervisorโsomeone who thrives in the field, leads from the front, and knows how to turn a good team into a great one.
If youโre passionate about developing technicians, driving performance, and delivering top-tier customer experiences, this is your opportunity to make a real impact.
What Youโll Do
As a key leader in our operations, youโll own both team performance and service delivery:
- Lead & Develop Talent โ Coach, mentor, and elevate a team of cable technicians through hands-on training, performance management, and career development
- Drive Daily Operations โ Plan routes, schedules, and workloads to maximize efficiency and minimize downtime
- Be the Problem-Solver โ Step in on complex installs and service issues, guiding your team to fast, effective resolutions
- Own Quality Control โ Conduct field audits, inspect completed work, and ensure every job meets our high standards
- Champion Safety โ Enforce safety protocols and ensure compliance with all regulations and company policies
- Deliver Results โ Monitor KPIs like completion rates, first-time fix, and customer satisfactionโand take action to improve them
- Bridge the Gap โ Act as the connection between customers and technicians, ensuring clear communication and exceptional service
- Manage Resources โ Oversee tools, inventory, and materials to keep your team equipped and ready
- Improve the Business โ Identify inefficiencies and implement smarter, faster ways to get the job done
What You Bring
- Proven leadership experience in telecommunications, cable, or a related field
- Strong technical expertise in installation, troubleshooting, and repair
- A player-coach mentalityโyou lead by example and arenโt afraid to get your hands dirty
- Ability to manage multiple priorities in a fast-paced environment
- Strong communication skills with both field teams and customers
- A data-driven mindset with experience using metrics to improve performance
- Solid understanding of safety standards and compliance requirements
Preferred Experience
- 3โ5 years in cable, fiber, or telecom operations
- 2+ years leading or supervising field technicians
- Technical certifications or telecom-related education (a plus, not required)
What Youโll Get
We take care of our leaders so they can take care of their teams:
- Competitive Pay โ Your leadership and results matter here
- Full Benefits Package โ Medical, dental, vision coverage
- 401(k) with Company Match โ Invest in your future
- Company Vehicle + Gas Card โ Take the hassle out of travel
- Company Phone โ Stay connected and supported
- Uniforms Provided โ One less thing to worry about
Why This Role?
This isnโt just a supervisor jobโitโs a chance to:
- Build and shape a high-performing team
- Influence operations and drive real improvements
- Grow your career in a fast-moving, essential industry
If youโre ready to lead from the front, make an impact, and grow with a company that values performance and people, we want to hear from you.