I have an opportunity for"Telecom Architect/ Telecom Manager/ Telephony SME " _ ( Brooklyn, NY - Onsite)" and I am looking for a candidate who can join Immediately if you are interested, reply to me with your updated resume or if you could refer someone I would really appreciate it.
Position : Telecom Architect/ Telecom Manager/ Telephony SME
Location : 2 Metrotech Centre, Brooklyn, NY - Onsite
Duration : 12+ months
Working Hours : 7 Hours per day
Description
• 12 years of Call Center Call Handling system experience.
• Manage and oversee the execution and delivery of all aspects of the telephony components of the NG911 system to replace the current E911 system.
• Incorporate applicable federal, state, and professional organizations' standards and guidelines for a NG911 system throughout design, build and deployment.
• Identify potential impacts to the current E911/PSAC operations, and any associated Police, Fire, Emergency Medical or other NYC operations.
• Provide telephony designs and configurations between the NG911 system and all external telephony components and systems.
• Review and assess Call Handling telephony requirements and proposed integrations.
• Develop test cases and identify risks associated with telephony integrations.
Required Skills:
• Minimum 12 years experience in a particular technical and/or business application, product, platform or methodology.
• 12 years of Call Center Call Handling systems experience
• Experience with Public Safety E-911 system
• Solid technical experience in a large-scale enterprise call center (Commercial or Public Safety).
• Experience supporting a major call center system such as Vesta, Genesys, Five9, NICE CXone, Twilio, Avaya, RingCentral.
• Knowledge of protocols such as VOIP, SIP, RTP, SS7
• Experience with writing business and requirements analysis documents (both operational and technical) and providing commentary
• Solid technical experience in a large-scale enterprise environment for Emergency Services.
• Project Management experience including project planning, scheduling with significant project
• Team player, experience working with remote teams.
• Additional Call center experience - Conducted business and technical requirement analysis, testing, and execution in support of call center campaign
• Additional Call center experience - Managed IVR Scripting, Managing call center clients, Performed hands-on fixes at the desktop or application level
• Experience configuring Oracle's Session Border Controller
• Experience developing comprehensive test plans / use cases / scenarios, define expected testing results, analyze and triage defects reported
• Experience with standard software development lifecycle processes used within the systems development organizations
• Knowledge of NENA Next Gen 911 standards
Regards
Alex . K
NAVTECH INC
1600 Golf Road. Suite 1200, Rolling Meadows, IL 60008
Ph: (224) 348-1340 || Email: alex@navtechusa.com || www.navtechusa.com
E-Verified Company