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Telecom Manager Jobs in Kansas (NOW HIRING)

MCI Careers

Contact Center Manager

Wichita, KS

... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on ... We are seeking a strategic and results-oriented Contact Center Manager to oversee the daily ...

MCI Careers

Workforce Management Manager

Wichita, KS

... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on ... Manager who will lead the development and execution of workforce strategy to ensure optimal ...

MCI Careers

Workforce Management Manager

Wichita, KS

... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on ... Manager who will lead the development and execution of workforce strategy to ensure optimal ...

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Telecom Manager information

See Kansas salary details

$35.7K

$83.2K

$118.6K

How much do telecom manager jobs pay per year?

As of Jun 21, 2026, the average yearly pay for telecom manager in Kansas is $83,175.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,200.00 and $99,900.00 per year, depending on experience, location, and employer.

What are Telecom Managers?

Telecom Managers are professionals responsible for overseeing the installation, maintenance, and operation of telecommunication systems within an organization. They manage teams, coordinate with vendors, and ensure that voice, data, and video communication networks are reliable, secure, and efficient. Telecom Managers also develop policies, plan upgrades, and resolve issues to support business communication needs. Their role requires technical expertise, leadership skills, and the ability to stay current with emerging technologies.

What is the difference between Telecom Manager vs Network Engineer?

AspectTelecom ManagerNetwork Engineer
CredentialsBachelor's in Telecommunications, IT, or related field; certifications like CCNA, CCNPBachelor's in Computer Science, Networking, or related; certifications like CCNA, CCNP
Work EnvironmentOversees telecom systems, vendor management, project coordinationDesigns, implements, and maintains network infrastructure
Industry UsageTelecommunications companies, large enterprises with telecom needsIT departments, telecom providers, large organizations

While both roles require networking knowledge and certifications like CCNA, the Telecom Manager focuses on managing telecom services, vendor relations, and project oversight, whereas the Network Engineer concentrates on designing and maintaining network infrastructure. The Telecom Manager typically has a broader managerial scope within telecom operations, while the Network Engineer is more technical and hands-on with network systems.

What is the role of a telecom manager?

A telecom manager oversees the planning, implementation, and maintenance of an organization’s telecommunications systems, including voice, data, and network infrastructure. They coordinate with vendors, ensure system security, and optimize communication services to support business operations, often requiring technical knowledge and project management skills.

How does a Telecom Manager typically collaborate with other departments within an organization?

A Telecom Manager works closely with IT, operations, and finance departments to ensure that telecommunications systems meet organizational needs and budget requirements. They often coordinate with IT teams for network integration, troubleshoot issues alongside technical staff, and partner with finance to manage service contracts and control costs. Regular cross-departmental meetings and clear communication are essential to align telecom strategies with broader business objectives. This collaborative approach helps maintain efficient, secure, and cost-effective communication infrastructures.

What are the key skills and qualifications needed to thrive as a Telecom Manager, and why are they important?

To thrive as a Telecom Manager, you need in-depth knowledge of telecommunications systems, network management, and project coordination, typically supported by a degree in telecommunications, IT, or a related field. Experience with tools like VoIP platforms, network monitoring software, and relevant certifications such as Cisco CCNA or CompTIA Network+ is highly valuable. Strong leadership, problem-solving abilities, and effective communication are essential soft skills for managing teams and coordinating across departments. These skills ensure reliable network performance, efficient operations, and successful delivery of telecom projects in a fast-evolving industry.

What jobs pay $2000 a day?

In the telecom industry, senior roles such as Telecom Managers, consultants, or project directors with extensive experience and specialized skills can earn around $2,000 per day, especially when working on large-scale projects or consulting contracts. These positions often require advanced certifications, strong leadership abilities, and the ability to manage complex networks or systems. Compensation varies based on location, company size, and project scope.

What is the highest paying job in telecommunications?

The highest paying roles in telecommunications often include senior executive positions such as Chief Technology Officer (CTO) or Vice President of Engineering, which can earn six-figure salaries or higher. These roles typically require extensive experience, advanced technical skills, and leadership capabilities in managing large networks and strategic planning.

What kind of jobs in media bring in $150,000 a year?

In the media industry, roles such as senior media executives, broadcast directors, and digital content managers can earn $150,000 or more annually. These positions typically require extensive experience, strong leadership skills, and proficiency with industry-specific tools and platforms.
What are the most commonly searched types of Telecom jobs in Kansas? The most popular types of Telecom jobs in Kansas are:
What are popular job titles related to Telecom Manager jobs in Kansas? For Telecom Manager jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching Telecom Manager jobs in Kansas look for? The top searched job categories for Telecom Manager jobs in Kansas are:
What cities in Kansas are hiring for Telecom Manager jobs? Cities in Kansas with the most Telecom Manager job openings:
Telecom Manager jobs near you
Contact Center Manager

Contact Center Manager

MCI Careers

Wichita, KS

Full-time

Posted 23 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a strategic and results-oriented Contact Center Manager to oversee the daily operations of our BPO contact center. This leadership role is responsible for ensuring service excellence, operational efficiency, and client satisfaction across multiple campaigns. If you’re a strong leader with a passion for people and performance, we’d love to hear from you.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Manage overall contact center operations, including staffing, performance, and service delivery.
  • Lead and mentor team leaders, supervisors, and support staff to achieve KPIs and SLAs.
  • Collaborate with clients to understand business needs and ensure alignment with service goals.
  • Analyze operational data and implement strategies to improve efficiency and customer satisfaction.
  • Drive continuous improvement initiatives across training, quality, and workforce management.
  • Ensure compliance with company policies, client requirements, and regulatory standards.
  • Prepare and present performance reports to senior leadership and clients.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Bachelor’s degree in Business, Operations, or a related field (preferred).
  • 3+ years of experience in a contact center leadership role, preferably in a BPO environment.
  • Proven ability to manage large teams and complex operations.
  • Strong understanding of contact center metrics, tools, and technologies.
  • Excellent leadership, communication, and problem-solving skills.
  • Experience working with international clients is a plus.
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About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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