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Telecom Business Solutions Jobs (NOW HIRING)

FirstLight

Strategic Financial Analyst

Somerville, MA · On-site

$90K - $110K/yr

Track and analyze KPIs relevant to a fiber telecom business, including subscriber, network, revenue ... solutions including Ethernet, wavelength, and dark fiber services as well as dedicated Internet ...

FirstLight

Strategic Financial Analyst

Victor, NY · On-site

$90K - $110K/yr

Track and analyze KPIs relevant to a fiber telecom business, including subscriber, network, revenue ... solutions including Ethernet, wavelength, and dark fiber services as well as dedicated Internet ...

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Telecom Business Solutions information

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$28K

$85.2K

$179K

How much do telecom business solutions jobs pay per year?

As of Jul 23, 2026, the average yearly pay for telecom business solutions in the United States is $85,178.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,500.00 and $111,500.00 per year, depending on experience, location, and employer.

How do Telecom Business Solutions professionals typically collaborate with technical and non-technical teams to deliver client projects?

Telecom Business Solutions professionals serve as a bridge between technical teams (such as network engineers and IT specialists) and non-technical stakeholders (like sales, marketing, and clients). They often facilitate requirements gathering, translate business needs into technical specifications, and ensure that solutions align with client objectives. Regular meetings, cross-functional workshops, and clear documentation help maintain alignment and resolve issues proactively. Strong communication and project management skills are essential for navigating diverse perspectives and ensuring successful project delivery.

What is the difference between Telecom Business Solutions vs Telecom Network Technician?

AspectTelecom Business SolutionsTelecom Network Technician
Required CredentialsCertifications in telecom systems, project management, and business analysisTechnical certifications in network installation, maintenance, and troubleshooting
Work EnvironmentOffice settings, client sites, project planningFieldwork, equipment installation, network troubleshooting
Employer & Industry UsageTelecom service providers, consulting firms, enterprise solutionsTelecom service providers, network installation companies
Search & Comparison IntentBusiness-oriented roles, solutions development, client managementTechnical roles, network setup, maintenance tasks

Telecom Business Solutions professionals focus on developing and managing telecom services for clients, emphasizing project management and business analysis. In contrast, Telecom Network Technicians handle the technical installation, maintenance, and troubleshooting of telecom networks. Both roles are essential in the telecom industry but serve different functions and require distinct skill sets.

What are the key skills and qualifications needed to thrive as a Telecom Business Solutions specialist, and why are they important?

To thrive as a Telecom Business Solutions specialist, you need a solid understanding of telecommunications technologies, business analysis, and solution design, typically supported by a degree in telecommunications, IT, or business. Familiarity with telecom software platforms, CRM systems, and certifications like Cisco or CompTIA Network+ are highly valued. Strong communication, problem-solving, and client management skills help you excel in identifying and addressing client needs. These competencies are crucial for delivering tailored solutions that enhance client operations and drive business growth in a rapidly evolving industry.

What are Telecom Business Solutions?

Telecom Business Solutions refer to a range of products and services designed to meet the communication and connectivity needs of businesses. These solutions can include voice and data services, internet connectivity, cloud services, unified communications, and network security. The goal is to help organizations streamline operations, enhance collaboration, and improve productivity by leveraging advanced telecommunications technologies. Providers often customize these solutions based on the size and requirements of the business. Adopting the right telecom solutions can also help businesses reduce costs and stay competitive in a rapidly changing marketplace.
More about Telecom Business Solutions jobs
What cities are hiring for Telecom Business Solutions jobs? Cities with the most Telecom Business Solutions job openings:
What states have the most Telecom Business Solutions jobs? States with the most job openings for Telecom Business Solutions jobs include:
What job categories do people searching Telecom Business Solutions jobs look for? The top searched job categories for Telecom Business Solutions jobs are:
Telecom Business Solutions jobs near you
Infographic showing various Telecom Business Solutions job openings in the United States as of July 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $85,178 per year, or $41 per hour.

Business Analyst with Telecom Solutions and IVR Systems

Saransh Inc

Charlotte, NC • On-site

Contractor

Posted 19 days ago

Job description

Role: Business Analyst with Telecom Solutions and IVR Systems

Location: Charlotte, NC (Onsite from Day 1)

Job Type: Contract

Experience:

10+ years of experience as a Business Analyst, with a primary focus on:

  • Telecom solutions
  • IVR systems
  • Telecom Back Office Operations
  • Basic SQL skills, and has worked in Agile environments as a BA, strong communication and interpersonal skills.

Proven track record of collaborating with stakeholders, translating business needs into technical specifications, and leading solution delivery.

Exposure to system integration, testing (including UAT), and optimization within IVR and conversational AI environments.

Skills:

  • Expertise in working closely with stakeholders to gather, document, and analyze business requirements, especially for telecom and IVR systems.
  • Strong knowledge of IVR systems, telecom solutions, Prompt Engineering and conversational AI platforms like Kore AI.
  • Proficiency in creating business documentation such as BRDs, functional specs, and process flows
  • Collaborate with business stakeholders, product owners, and technical teams to gather, document, and prioritize business and functional requirements for IVR, conversational AI, and telecom systems.
  • Design and refine IVR and conversational flows to improve user interactions and enhance self-service capabilities, focusing on delivering a seamless customer experience.
  • Analyze business needs, assess the impact of new requirements, and convert them into clear, actionable technical specifications. Exposure to LLM & ML will be added Advantage
  • Create comprehensive documentation, including business requirements documents (BRD), functional specifications, user stories, and process flow diagrams to ensure a clear understanding of project goals.
  • Conduct user acceptance testing (UAT) and validate solutions to ensure they meet the requirements, perform as expected, and provide an optimal customer experience.
  • Identify opportunities to streamline processes, improve system integration, and optimize performance in IVR and conversational AI systems.

Good to have skills:

  • Hands-on experience in system integration, testing, and validation for IVR and telecom systems.
  • Experience with BSS, billing systems, and integration platforms in the telecom sector