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Techsee Jobs (NOW HIRING)

TechSee

VP of Marketing

Manhattan, NY · On-site

About TechSee TechSee is pioneering the future of customer service through Visual and Spatial AI. While most AI understands language, TechSee enables AI to understand the physical world. By combining ...

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Techsee information

What is a Techsee?

Techsee is not a job title, but rather the name of a technology company that specializes in visual customer support solutions using AI and augmented reality. Techsee provides platforms that enable customer service agents and technicians to visually guide users or field staff through troubleshooting and support processes remotely. They use visual intelligence and computer vision to improve customer experiences, reduce service costs, and increase first-time resolution rates.

What are the key skills and qualifications needed to thrive as a Techsee Technical Support Specialist?

To thrive as a TechSee Technical Support Specialist, you need a solid understanding of troubleshooting, customer service, and remote support, often backed by experience in IT or technical helpdesk roles. Familiarity with CRM systems, remote assistance platforms, and visual support tools like TechSee's AI-powered technology is typically required. Strong communication, patience, and problem-solving abilities help deliver effective and empathetic customer support. These skills ensure efficient issue resolution and a positive customer experience, which are crucial for client satisfaction and retention.

What types of teams or departments does a Techsee employee typically collaborate with, and how does this collaboration impact daily work?

Techsee employees, particularly those in roles such as customer support, product development, or technical implementation, frequently collaborate with cross-functional teams including engineering, sales, and customer success. This close collaboration ensures that customer feedback is communicated directly to product teams, and technical solutions are tailored to client needs. Daily work often involves joint meetings, troubleshooting sessions, and project planning with these departments, fostering a dynamic environment where information sharing and teamwork are essential for delivering innovative visual support solutions.

What is the difference between Techsee vs Customer Support Specialist?

AspectTechseeCustomer Support Specialist
Required CredentialsTechnical certifications, training in remote troubleshootingCustomer service training, communication skills
Work EnvironmentRemote or on-site technical support, often in tech companiesCall centers, service departments, various industries
Employer & Industry UsageTech companies, hardware/software providersRetail, telecom, tech, and service industries
Common Search & ComparisonYesYes

Techsee and Customer Support Specialist roles both involve assisting customers, but Techsee focuses on technical troubleshooting and remote support, often requiring technical certifications. Customer Support Specialists handle general customer inquiries and service issues across various industries. While both roles emphasize communication skills, Techsee positions are more technical, whereas Customer Support Specialists may have broader customer service responsibilities.

What are the benefits of using Techsee?

Techsee offers benefits such as providing remote technical support through visual assistance, which can improve problem resolution efficiency. Employees in this role often develop skills in customer service, troubleshooting, and using specialized tools like video calling platforms. The job may also offer flexible schedules and opportunities for technical skill development.
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What job categories do people searching Techsee jobs look for?

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Techsee jobs near you
Infographic showing various Techsee job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 57% Physical, and 43% Remote job distribution.

VP of Marketing

TechSee

Manhattan, NY • On-site

Full-time

Medical, Retirement

Re-posted yesterday

Job description

About TechSee
TechSee is pioneering the future of customer service through Visual and Spatial AI.
While most AI understands language, TechSee enables AI to understand the physical world. By combining computer vision, spatial intelligence, conversational AI, and augmented reality, TechSee empowers enterprises to diagnose issues, guide customers, and automate complex service interactions with unprecedented accuracy.
Trusted by leading global brands including Google, Verizon, ADT, and DirectTV, TechSee helps millions of customers resolve issues faster while reducing operational costs and transforming the customer service experience.
Backed by Salesforce Ventures and Scale Venture Partners, TechSee is building the intelligence layer for the next generation of autonomous physical world customer service.
The Opportunity
We're looking for a marketing leader to define the next chapter of TechSee's growth. As the VP of Marketing You'll shape how the market understands AI for Home, establish TechSee's leadership in the Connected Smart Home market, and help define a category at the intersection of computer vision, conversational AI, and autonomous service across our enterprise and consumer-facing solutions.
This role is ideal for an experienced marketing leader who knows how excels in transforming complex AI technologies into compelling market narratives. They should have proven ability to build clear differentiated positioning, create demand, and bring innovative technology products to market. The successful candidate will have experience marketing B2C products alongside B2B technology solutions ideally within the Smart Living Ecosystem - Smart Home, Home Connectivity, Consumer Technology, or Connected Devices industries.
Working closely with the CEO and executive team, you'll own TechSee's market narrative, accelerate enterprise growth, and build a brand that stands apart in one of the fastest-moving markets in technology.
Key Responsibilities
  • Own TechSee's market strategy and category leadership: Define our positioning, messaging, and market narrative while building awareness, demand, and preference across enterprise buyers, partners, analysts, and industry influencers.
  • Lead market positioning and go-to-market strategy: Own positioning, messaging, product launches, and go-to-market plans in collaboration with Sales, Product, Customer Success, and company leadership.
  • Lead product marketing efforts including new product introduction and sales enablement programs and content.
  • Drive demand generation and growth: Lead ABM, field marketing, and inbound and outbound campaigns that support pipeline and revenue growth.
  • Build the TechSee brand and market leadership: Lead content, communications, PR, executive thought leadership, events, and analyst relations to strengthen TechSee's position in the market.
  • Develop customer, consumer, and partner marketing: develop programs that increase product adoption, engagement, retention, advocacy, and partner collaboration.
  • Measure and optimize marketing performance: Define and track marketing KPIs, optimize programs, and manage the marketing budget.
  • Lead and scale the marketing team: Build a collaborative, high-performing team while remaining hands-on in the planning and execution of key initiatives.

Qualifications
  • 10+ years of marketing experience, including at least 3 years in a marketing leadership role such as Senior Director, VP, Head of Marketing, or equivalent.
  • Proven experience in B2B2C Marketing, preferably within a startup or scale-up environment, combined with experience marketing Consumer facing applications and services.
  • A curious, mindset with a passion for emerging marketing AI technologies and a preference toward action in fast-paced, high-growth environments.
  • Relevant industry experience in Smart Home, Home Connectivity, Consumer Electronics, Connected Devices.
  • Proven experience developing and executing go-to-market strategies for technology products.
  • Strong hands-on experience across product marketing, demand generation, and brand development.
  • Strong understanding of enterprise buying journeys and consumer behavior, with a track record of driving measurable pipeline, adoption, or engagement.
  • Excellent analytical, communication, storytelling, and cross-functional collaboration skills, with the ability to translate complex technology into compelling customer narratives.
  • MBA degree in Marketing, Business Administration, Communications, or a related field.

Why Work With Us?
  • A Product That Matters: Work on a next-gen voice and visual product reaching millions of consumers. You will be training an AI to solve real-world problems without a rigid script - your impact will literally be heard.
  • Greenfield Opportunity: Join this initiative at inception. Enjoy the autonomy to pick the right tools, set the right operational patterns, and help build a consumer AI assistant the way it should be built from the ground up.
  • Cross-Disciplinary Team: Sit at the high-tech intersection of AI researchers, mobile developers, infrastructure engineers, and field-tested domain experts.
  • Autonomy & Bold Execution: We move fast and trust our experts. We give you the agency, modern tools, and support you need to drive the product's brain forward.
  • Total Rewards Package: Competitive base salary, performance-based equity/incentives, top-tier health & wellness coverage, 401(k) matching, and a generous budget dedicated to your continuous professional growth.
  • Hybrid Flexibility: Enjoy a collaborative team presence in our NY hub combined with flexible remote days, giving you true ownership over your work-life balance.

Department Marketing Locations NYC Remote status Hybrid

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