Technology Operations Analyst Jobs (NOW HIRING)

Build our future together:

We are seeking a highly motivated and detail-oriented Senior Analyst, Information Technology Operations Management to support the execution and continuous improvement of Information Technology operational processes across Research and Preclinical Development Information Technology (R&pD-IT). This role will ensure reliable service delivery, operational stability, and compliance with enterprise policies and regulatory requirements.

The Senior Analyst will act as a key liaison between operational teams, engineering, and Information Security/GRC functions, translating enterprise standards into consistent, audit-ready execution. The ideal candidate will bring strong operational expertise, analytical capabilities, and a proactive mindset to improve processes, enhance system reliability, and support a regulated Information Technology environment.

Where: Based at our Tarrytown, NY location

Where: 4 days onsite per week required

Discover your role:

Information Technology Operations Execution

• Execute core Information Technology operational processes including system maintenance, patching, monitoring, asset lifecycle management, and service request fulfillment

• Ensure adherence to standard operating procedures (SOPs) and operational runbooks

• Support high availability and reliability of infrastructure and applications

Controls, Compliance & Audit Readiness

• Execute and monitor operational controls related to system access, asset management, and security compliance

• Maintain audit-ready documentation and evidence for audits

• Identify control gaps and partner on remediation

Process Improvement & Optimization

• Analyze workflows for inefficiencies and opportunities for automation

• Drive continuous improvement initiatives

• Contribute to SOP development and updates

Cross-functional Coordination

• Collaborate with Information Technology, engineering, security, and business teams

• Support shared ownership models and improve handoffs

• Work with vendors for service delivery

Operational Analytics & Reporting

• Track and report key operational metrics (SLAs, uptime, compliance)

• Perform root cause analysis for incidents

• Provide insights for improvement

End-User Support & Communication

• Support issue resolution and communications

• Assist with training and documentation

This role requires:

• 5+ years in Information Technology operations or service delivery roles

• Bachelor's degree in Information Technology or related field

• Experience in regulated environments (GxP preferred)

• Experience in LabIT environments

Technical Skills

• Experience with ServiceNow or similar tools

• Familiarity with monitoring and endpoint tools

• Experience with reporting and analytics

• Basic automation/scripting knowledge preferred

General

• Strong understanding of Information Technology operations processes (incident, problem, change, asset)

• Ability to manage multiple priorities

• Strong communication and analytical skills

• Detail-oriented with focus on compliance

Domain Knowledge

• Information Technology operations lifecycle understanding

• Operational controls and compliance awareness

• ITIL familiarity

• Asset and endpoint management knowledge

• Incident and problem management experience

Required Licenses & Certificates:

• (Optional: ITIL preferred)

Does this sound like you? Apply now to take your first step towards living the Regeneron Way! We are committed to building a workplace with an inclusive culture. Regeneron is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, sexual orientation, gender identity or expression, gender reassignment, marital or civil partnership status, civil status, pregnancy or parental status, age, disability, nationality, citizenship status, ethnic or national origin, membership of the Traveler community, familial status, genetic information, military or veteran status, or any other characteristic protected under applicable law. Where required, we will provide reasonable accommodation to applicants with known disabilities or chronic illnesses during the recruitment process, unless such accommodation would impose undue hardship.

Where necessary, we disclose salary ranges for roles in all countries in which we operate. The final offer will be determined within the relevant range based on the country of employment, specific role level, and your skills and experience. In some countries, collective bargaining agreements (CBAs) may apply and influence certain elements of pay or benefits. Regeneron offers a competitive and comprehensive total rewards package which may include, depending on country and role: annual bonuses or other incentive plans, equity awards, pension or retirement benefits, 401(k) company match, health and wellness programs, fitness centers, insurance benefits (e.g. medical, dental, vision, life and disability), paid time off, and family support benefits. For additional information about Regeneron benefits in the U.S., please visit https://careers.regeneron.com/en/working-at-regeneron/total-rewards/. For other locations, additional information will be provided during the recruitment process. If you have any questions, please speak with your recruiter.

Please be advised that at Regeneron, we believe we do our best work when we are together. For that reason, many roles are required to be performed onsite. Please speak with your recruiter and hiring manager for more information about onsite expectations for your role and location.

As part of the recruitment process, certain background checks may be conducted in accordance with the laws of the country where the position is based. The purpose of such checks is to verify certain information prior to the commencement of employment such as identity, right to work and educational qualifications.

For jobs in Canada: this posting is for an existing position.

Salary Range (annually)