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Technical Support Jobs in Texas (NOW HIRING)

NICE

Technical Support Engineer

Richardson, TX · On-site

Senior Technical Support Specialist (Cognigy Platform) So, what's the role all about? As a Senior Technical Support Specialist , you'll provide expert technical support for customers using the ...

Daikin

Technical Support Specialist

Waller, TX · On-site

The HVAC Service Support Specialist provides technical support to contractors, distributors, engineers, and end users for Daikin's US domestic product lines.  Provides pre and post-sales technical ...

HiddenLayer

Technical Support Engineer

Austin, TX · Remote

Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you ...

Printpack

Technical Support Analyst

Grand Prairie, TX · On-site

The Technical Support Analyst at each plant location works to achieve IT operational excellence for manufacturing in support of customer order delivery. The group delivers frontline IT technical ...

SolarWinds

Technical Support Representative

Austin, TX · On-site

About the role SolarWinds is hiring a Tier 2 Technical Support Representative to provide advanced technical support for customers using our monitoring and infrastructure software. In this role, you ...

Aquent

Technical Support Coordinator

Austin, TX · On-site

$16.86 - $18.73/hr

As a key contributor, your dedication to providing essential technical support and fulfillment services will directly impact the productivity and efficiency of thousands of employees, contributing ...

SimpliGov

Technical Support Specialist

Austin, TX · Remote

Technical Support Specialist Employment Type: Regular, Full-time Team: Customer Success Reports to: Senior Manager, Customer Success Location: US - Remote About Us: SimpliGovis a leading government ...

Kiongroup

Technical Support Associate

Plano, TX · On-site

$65K - $80K/yr

The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.

Nozomi Networks

Technical Support Engineer

Italy, TX · On-site

As we expand our product portfolio and global presence, our Delivery department is hiring a Technical Support Engineer to execute on delivering excellent support to resolve technical issues and bring ...

CCS Horizon

Technical Support Analyst

Plano, TX · On-site

Candidate Requirements: - Bachelor of Science degree with 2 years of related technical experience *or* 5 years+ experience in an IT support discipline. - Minimum of 3 years experience with Windows ...

Kiongroup

Technical Support Associate

Plano, TX · On-site

$65K - $80K/yr

The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.

SolarWinds

Technical Support Representative

Austin, TX · On-site

About the role SolarWinds is hiring a Tier 2 Technical Support Representative to provide advanced technical support for customers using our monitoring and infrastructure software. In this role, you ...

CSC Corptax

Technical Support Analyst

Austin, TX · Remote

Technical Support Analyst Remote-United States Monday to Friday from 9 to 6 EST, 8-5 CST, and 7 to 4 MST *Some weekend overtime may be required The Technical Support Analyst (TSA) is a developmental ...

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All JobsTechnical Support JobsTechnical Support Jobs in Texas

Technical Support information

See Texas salary details

$13

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$41

How much do technical support jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for technical support in Texas is $24.27, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $26.44 per hour, depending on experience, location, and employer.

What is the difference between Technical Support vs Customer Service Representative?

AspectTechnical SupportCustomer Service Representative
Required CredentialsTechnical certifications, IT knowledgeCommunication skills, customer service training
Work EnvironmentIT departments, call centers, remote supportCall centers, retail, online support
Employer & Industry UsageTech companies, software firms, hardware providersRetail, telecom, service industries
Common Search & Comparison IntentTechnical skills, troubleshooting, IT supportCustomer interaction, service quality

While both roles involve assisting customers, Technical Support focuses on troubleshooting technical issues and providing IT-related solutions, often requiring technical certifications. Customer Service Representatives handle general inquiries, product information, and customer satisfaction, emphasizing communication skills. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

What are the key skills and qualifications needed to thrive as a technical support?

To thrive as a Technical Support specialist, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by relevant certifications like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote desktop tools, and various operating systems is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are essential for providing timely solutions, ensuring user satisfaction, and maintaining efficient IT operations.

What are some common challenges faced in a technical support role and how can I prepare for them?

Technical Support professionals often encounter challenges such as troubleshooting complex issues, managing high volumes of support requests, and communicating technical information to users with varying levels of expertise. To prepare, it's important to develop strong problem-solving skills, patience, and effective communication abilities. Familiarizing yourself with the company’s products and typical customer issues can also help you respond more efficiently and confidently. Continuous learning and teamwork are key, as support specialists frequently collaborate with engineering and product teams to resolve advanced problems.

What is a technical support?

Technical Support professionals are specialists who assist users in resolving technical issues related to products or services, such as computers, software, or electronics. They diagnose problems, provide step-by-step solutions, and may escalate complex issues to higher-level technicians. Technical Support can be provided via phone, email, chat, or in person. Their goal is to ensure that customers can use their technology effectively and with minimal disruption.
More about Technical Support jobs
What are the most commonly searched types of Technical Support jobs in Texas? The most popular types of Technical Support jobs in Texas are:
What are popular job titles related to Technical Support jobs in Texas? For Technical Support jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Technical Support jobs in Texas look for? The top searched job categories for Technical Support jobs in Texas are:
What cities in Texas are hiring for Technical Support jobs? Cities in Texas with the most Technical Support job openings:
Technical Support jobs near you
Infographic showing various Technical Support job openings in Texas as of July 2026, with employment types broken down into 62% Full Time, and 38% Contract. Highlights an 87% In-person, and 13% Hybrid job distribution, with an average salary of $50,476 per year, or $24.3 per hour.

Technical Support Engineer

NICE

Richardson, TX • On-site

Full-time

Re-posted yesterday

Job description

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.
Senior Technical Support Specialist (Cognigy Platform)
So, what's the role all about?
As a Senior Technical Support Specialist, you'll provide expert technical support for customers using the Cognigy conversational AI platform. You'll serve as the first point of contact for complex technical issues involving AI agents, APIs, integrations, authentication, and cloud-based applications. Working closely with customers, Product, and Engineering, you'll troubleshoot problems, identify root causes, and deliver timely solutions that ensure customers get the most out of the platform.
This role is ideal for someone who enjoys solving technical problems, working with modern AI technologies, and helping customers successfully deploy enterprise conversational AI solutions.
How will you make an impact?
  • Serve as the primary technical contact for customers using the Cognigy platform.
  • Troubleshoot issues related to AI agents, conversation flows, REST APIs, integrations, authentication, and platform functionality.
  • Investigate customer-reported issues by analyzing logs, API responses, stack traces, and system behavior to determine root cause.
  • Guide customers through technical troubleshooting via phone, email, and web meetings while delivering an exceptional support experience.
  • Escalate complex issues to Engineering with clear documentation, troubleshooting steps, and technical findings.
  • Partner closely with Engineering and Product teams to resolve recurring issues and improve platform reliability.
  • Support customer integrations with third-party systems using REST APIs, webhooks, OAuth2, JWT, and SSO.
  • Assist customers with deployment and configuration across Windows, Linux, cloud, and containerized environments.
  • Create and maintain internal documentation, knowledge base articles, and troubleshooting guides.
  • Develop internal support tools and automation to improve operational efficiency.
  • Continuously expand knowledge of Cognigy, LLM-powered solutions, AI technologies, and customer support best practices.

Have you got what it takes?
  • 3+ years of experience in Technical Support, Product Support, or Technical Support Engineering.
  • Experience supporting enterprise SaaS applications or cloud-based software platforms.
  • Strong troubleshooting skills with experience analyzing logs, error messages, and stack traces.
  • SIP knowledge, troubleshooting connections, investigating PCAPS, using WireShark and similar tools
  • LLM knowledge, troubleshooting unexpected results (hallucinations), connection issues, API requirements, understanding changes in model revisions
  • Hands-on experience working with REST APIs, including making requests, interpreting responses, and debugging integrations.
  • Experience using API testing tools such as Postman.
  • Solid understanding of Windows and Linux operating systems.
  • Familiarity with browser developer tools and debugging web applications.
  • Strong understanding of software architecture, databases, and system integrations.
  • Excellent written and verbal communication skills with the ability to explain technical concepts to both technical and non-technical audiences.
  • Proven ability to manage multiple customer issues in a fast-paced support environment.
  • Strong customer-first mindset with excellent problem-solving skills.

Preferred Qualifications
Experience with one or more of the following:
  • Cognigy or another conversational AI platform
  • Large Language Models (LLMs) or Generative AI applications
  • OAuth2, JWT, and Single Sign-On (SSO)
  • Role-Based Access Control (RBAC)
  • REST APIs and webhooks
  • Monitoring and observability tools such as Grafana or Kibana
  • Docker and containerized applications
  • Cloud platforms including AWS or Azure
  • JSON and XML
  • HTML/CSS
  • Zendesk or similar support platforms
  • GDPR and secure communication principles

What will make you stand out?
We're looking for someone who is naturally curious, enjoys solving complex technical problems, and thrives at the intersection of customer support and modern AI technology. You'll be successful if you're comfortable troubleshooting APIs, integrations, cloud environments, and AI-powered applications while collaborating across Engineering, Product, and Customer Success teams to deliver outstanding customer experiences.
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

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