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Technical Support Jobs in Oregon (NOW HIRING)

Amat

Technical Support Engineer (TSE) MDP

Portland, OR · On-site +1

$116K - $159K/yr

TSEs provide technical support remotely, and on site, to FSO personnel for highly complex problems involving equipment malfunction, on wafer issues, and performance enhancement programs where first ...

Amat

Technical Support Engineer (TSE) MDP

Beaverton, OR · On-site +1

$116K - $159K/yr

TSEs provide technical support remotely, and on site, to FSO personnel for highly complex problems involving equipment malfunction, on wafer issues, and performance enhancement programs where first ...

SpotMe

Technical Support Engineer (US - Remote)

OR · On-site +1

The Technical Support Engineer is the first line of defense and the first line of delight for our customers. Because events are high-stakes and often stressful to manage, our customers rely on our ...

Elire

$15 - $19.25/hr

Elire is currently in search of a Summer 2027 Technical Support Internship to join our Operations team during the Summer of 2027. The individual in this role will assist in help desk/technical ...

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All JobsTechnical Support JobsTechnical Support Jobs in Oregon

Technical Support information

See Oregon salary details

$15

$27

$47

How much do technical support jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for technical support in Oregon is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $20.34 and $30.00 per hour, depending on experience, location, and employer.

What is a technical support?

Technical Support professionals are specialists who assist users in resolving technical issues related to products or services, such as computers, software, or electronics. They diagnose problems, provide step-by-step solutions, and may escalate complex issues to higher-level technicians. Technical Support can be provided via phone, email, chat, or in person. Their goal is to ensure that customers can use their technology effectively and with minimal disruption.

What are the key skills and qualifications needed to thrive as a technical support?

To thrive as a Technical Support specialist, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by relevant certifications like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote desktop tools, and various operating systems is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are essential for providing timely solutions, ensuring user satisfaction, and maintaining efficient IT operations.

What are some common challenges faced in a technical support role and how can I prepare for them?

Technical Support professionals often encounter challenges such as troubleshooting complex issues, managing high volumes of support requests, and communicating technical information to users with varying levels of expertise. To prepare, it's important to develop strong problem-solving skills, patience, and effective communication abilities. Familiarizing yourself with the company’s products and typical customer issues can also help you respond more efficiently and confidently. Continuous learning and teamwork are key, as support specialists frequently collaborate with engineering and product teams to resolve advanced problems.

What is the difference between Technical Support vs Customer Service Representative?

AspectTechnical SupportCustomer Service Representative
Required CredentialsTechnical certifications, IT knowledgeCommunication skills, customer service training
Work EnvironmentIT departments, call centers, remote supportCall centers, retail, online support
Employer & Industry UsageTech companies, software firms, hardware providersRetail, telecom, service industries
Common Search & Comparison IntentTechnical skills, troubleshooting, IT supportCustomer interaction, service quality

While both roles involve assisting customers, Technical Support focuses on troubleshooting technical issues and providing IT-related solutions, often requiring technical certifications. Customer Service Representatives handle general inquiries, product information, and customer satisfaction, emphasizing communication skills. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

What jobs are considered technical support?

Technical support jobs involve assisting users with hardware, software, or network issues, often in call centers, help desks, or onsite environments. Common roles include help desk technician, IT support specialist, desktop support technician, and network support technician, which typically require troubleshooting skills and knowledge of relevant tools and systems.
More about Technical Support jobs

What are the most commonly searched types of Technical Support jobs in Oregon?

The most popular types of Technical Support jobs in Oregon are:

What are popular job titles related to Technical Support jobs in Oregon?

For Technical Support jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Technical Support jobs in Oregon look for?

The top searched job categories for Technical Support jobs in Oregon are:

What cities in Oregon are hiring for Technical Support jobs?

Cities in Oregon with the most Technical Support job openings:

Technical Support jobs near you
Infographic showing various Technical Support job openings in Oregon as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $57,283 per year, or $27.5 per hour.

Technical Support Specialist - Weekend - Government

Relativity

Portland, OR • On-site

$54K - $80K/yr

Other

Posted 28 days ago

Job description

Posting Type

Remote/Hybrid

Job Overview

The Technical Support Specialist provides technical support to a mix of technical and non-technical customers by diagnosing, troubleshooting, repairing and debugging complex software and/or networked systems. You will have frequent phone and email interaction with our customers and require the development of in-depth technical product, SQL, network and server knowledge and exceptional customer service skills.
On a daily basis, the Technical Support Specialist creates, resolves, and maintains tickets, while working to resolve issues and escalate tickets to other teams and verticals. It is essential that the Technical Support Specialist maintains accurate records of all activities and interactions in Salesforce and responds to customers within identified service level agreements. You will inform management of important issues regarding personnel, performance, customer perception, and project statuses, and work with colleagues to ensure quality service. Product Support. This role will report to the Manager of Product Support.
This position is not aligned to a specific product area and will support multiple areas as needed. The working hours are 4x10-hour shifts: Saturday, Sunday, Tuesday, Wednesday (9:00 AM - 8:00 PM CST) with 1-hour lunch break, and this shift offers a compensation differential.
Due to specific customer contract requirements, this position requires that the successful candidate be a U.S. citizen. As a condition of your role supporting the RelativityOne Government product, you are required to obtain a Public Trust clearance. The process for obtaining the Public Trust clearance will be handled by the federal government and could include additional background screening regarding criminal history, drug use, financial records, and a character assessment. If you are unable to obtain the Public Trust clearance, you will be unable to work on the RelativityOne Government product, and your employment, if still in effect, may be terminated. Obtaining Public Trust clearance offers an additional compensation differential.

Job Description and Requirements

Your Role in Action: Technical Skills/Responsibilities

  • Use SQL applications and tools to run basic SQL queries

  • Respond tocustomerquestions, problems, and work requestson a daily basis

  • Develop anexpertisein company products and services and the initiative to take an active role in sharing this knowledge with customers

  • Partner with senior level team members as needed to troubleshoot and resolve customer incidents

  • Have or develop the experience to capably perform theTechnical Support Specialistposition responsibilities

Policy and Procedure Skills

  • Followappropriate proceduresfor creating, categorizing, updating, escalating, transitioning, and resolving tickets. Attention to proper detail when coding and documenting tickets is essential foraccuratereporting andmaintaininghistorical ticket data

  • Monitor assigned open tickets, contact customers, and update tickets ona timelybasis

  • Provide responsive support tocustomers during normal shift hours, when scheduled for early and late shifts, and asidentifiedfor on-call or as requested by management. Early/Late shifts andon-callcould berequired ofthe qualifiedTechnical Support Specialiststaff

  • Complete all daily tasks and projects

  • Track time daily

Expectations of the Role

  • Provide excellent customer service using the communication methodsdesignatedby Relativity

  • Flexible to work a4x10-hour shift: Saturday, Sunday, Tuesday, Wednesday (9:00 AM - 8:00 PM CST)with a 1-hour meal break, on-call schedule, or othertime framesspecified by management

  • Able to work an 8/9-hour Monday-Friday shift from 8am-5pm CST with meal break for the first 3 months of onboarding

  • Demonstrate initiative to learn new skills, such as SQL applications and tools to run basic SQL queries

  • Meet identified goalsregardingcustomer service tech support metrics

  • Commitment to and consistent demonstration of core company values

Your Skills

  • Customer support experience

  • Customer-focused and ability to understand expectations

  • Direct experience supportingcustomers as a primary contact or lead using phone and email

  • Experience troubleshooting complex issues

  • SQL and Windows platform experience

  • Travel 10% of the time

Relativity is committed to competitive, fair, and equitable compensation practices.

This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.

The expected salary range for this role is between following values:

$54,000 and $80,000

The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

Required Skills:

Database Management, Documentations, Information Security, Project Management, Requirements Gathering, Software Development, Structured Query Language (SQL), System Implementations, Technical Support, Vendor Management

Apply