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Technical Support Professional Jobs (NOW HIRING)

Agilysys

Technical Support

Las Vegas, NV · On-site

$35.80K - $44.90K/yr

Agilysys is a leading provider of hospitality technology solutions, and they are seeking a Technical Support professional to serve as the first point of contact for customer inquiries. This role ...

Diverse Lynx

Technical Support

Manhattan, NY

Desktop Support Location : Queens Village, NY Role Description: Experience in EUC support and management. Strong knowledge of Windows 1011, macOS, and mobile OS platforms. Expertise in Active ...

F1 Consultancy LLC

Temporary Technical Support

Bothell, WA · On-site

$300/day

Occasional event technical support at events around the country (2020: July in Las Vegas and the ... Develop and maintain professional standards of conduct * Perform other duties as assigned Position ...

Accenture

Technical Support - 6322813

Walnut Creek, CA · On-site

Accenture is a leading global professional services company recognized for its workplace culture and diversity. The role involves providing technical support for augmented reality devices, including ...

Burroughs

Technical Support Analyst

Elmhurst, IL

Through our North American network of field service professionals and digital support teams, we ... Position Summary The Level 3 Technical Support Analyst serves as the highest escalation point ...

Diverse Lynx

Technical Support

Queens Village, NY

Desktop Support Location: Queens Village, NY Role Description: Experience in EUC support and management. Strong knowledge of Windows 10/11, macOS, and mobile OS platforms. Expertise in Active ...

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How much do technical support professional jobs pay per hour?

As of Jun 3, 2026, the average hourly pay for technical support professional in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Technical Support Professional vs Customer Support Specialist?

AspectTechnical Support ProfessionalCustomer Support Specialist
Required CredentialsTypically technical certifications or relevant technical knowledgeCustomer service skills, sometimes basic technical knowledge
Work EnvironmentTechnical departments, IT support centers, help desksCall centers, retail, online support channels
Employer & Industry UsageIT, technology, software companiesRetail, telecommunications, service industries
Common Search & Comparison IntentUnderstanding technical troubleshooting rolesCustomer service and communication skills

The main difference between a Technical Support Professional and a Customer Support Specialist lies in their focus. Technical Support Professionals primarily handle technical troubleshooting and require technical certifications, working mainly in IT or tech companies. Customer Support Specialists focus on customer service and communication, often working in retail or service industries. Both roles involve assisting customers, but their technical depth and work environments differ.

What cities are hiring for Technical Support Professional jobs? Cities with the most Technical Support Professional job openings:
What are the most commonly searched types of Technical Support jobs? The most popular types of Technical Support jobs are:
Who are the top companies hiring for Technical Support Professional jobs? The top employers for Technical Support Professional jobs are:
What states have the most Technical Support Professional jobs? States with the most job openings for Technical Support Professional jobs include:
Technical Support

Technical Support

Cardinal Integrated Technologies, Inc.

Eagan, MN

Other

Posted 23 days ago

Job description

Request ID: 40907-1
Start/End Dates: 3/4/2024 - 9/30/2024
Location work will be performed: MNO001 - Eagan - 2825 Lone Oak Pkwy
Job Title: IT - Customer Technical Support Representative 4
Job Description: Job Title: Enterprise Systems Monitoring Tech
Location: Eagan, MN
Description
We are seeking an Enterprise Systems Monitoring Tech to join our team of qualified, diverse individuals. This position will be located in Eagan, MN. This is an on-site position with no telecommute possibilities. (Currently allowing hybrid remote 2 days/week)
The ideal candidate will have past incident management / help desk experience and great written and oral communication skills. We are looking for someone who is organized and have the ability to lead incident calls bridges. Confidence with Linux as a user on the command line is a plus. Candidates will also need to identify network related outages, so knowledge of networking is a strong plus.
NOTE:
This positions requires a work schedule of: Shift will be 11:00 PM CT to 7:30 am CT. Days off are still TBD but will not be weekend (M/Tu, Tu/W or W/Th). New Hires will need to work first shift (M-F) - days for at least the first two weeks for training purposes. Exact details will be discussed with candidate during interview.
Roles and Responsibilities:
• Monitor day to day operation of large-scale computing infrastructure involving 300+ applications.
• Determine cause of alarm and take appropriate actions including logging alert, create service ticket and notify stakeholders.
• Initiate, maintain, and manage critical incident phone bridges (WebEx, Zoom) • Act as service incident lead for issues including maintaining incident tickets, notification of executive leadership and follow up on resolution.
• Assist in triage and incident management with collection and analysis of performance metrics • Assist development team in deployment activities by executing change requests or tasks maintaining SOX compliance • Compose and send notifications to management for incidents.
• Monitor and execute incident and change requests.
• Able to type and communicate in an effective manner
Basic Qualifications:
To be considered for this position, you must minimally meet the knowledge, skills, and abilities listed below:
• High School diploma or equivalent and 5 years additional experience OR Bachelor's degree and minimum 1 year IT experience.
• Past experience with help desk or Incident management.
• Strong knowledge and understanding of networking • Basic understanding of Windows and Linux operating systems.
• Ability to identify and relay information and symptoms detected by monitoring tools.
• Ability to read and follow detailed instructions or procedures.
• Effective communication skills
• Must be able to obtain a Position of Public Trust Clearance - US Citizen or Permanent Resident (Green Card Holder) and must not have traveled outside the US for a combined total of 6 months or more in last 5 years.
• Must have resided in the US for the last 5 years • Must be able to work from Eagan, MN location. No remote work from any other location.
Preferred Qualifications:
• Bachelor's Degree in Computer Science or associated discipline • Familiarity working with enterprise monitoring products • Working knowledge of IT Service Desk model.
• Experience working in large-scale IT environment.
• Experience in Critical Incident Management, including communication with various levels of executive management (i.e. VP) via phone or email.

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