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Technical Support Professional Jobs in Kansas (NOW HIRING)

Navanta, LLC

Technical Support Specialist

Lenexa, KS

$25/hr

Summary/Objective The Support Technical Specialist II is a staff position that provides technical ... Clearly communicate technical solutions in a user-friendly professional manner and assist senior ...

Navanta, LLC

Technical Support Specialist

Lenexa, KS · On-site

$25/hr

Overview Summary/Objective The Support Technical Specialist II is a staff position that provides ... Clearly communicate technical solutions in a user-friendly professional manner and assist senior ...

Navanta, LLC

Technical Support Specialist

Lenexa, KS · On-site

$22.50/hr

Overview Summary/Objective The Support Technical Specialist II is a staff position that provides ... Clearly communicate technical solutions in a user-friendly professional manner and assist senior ...

Navanta, LLC

Technical Support Specialist

Lenexa, KS · On-site

$22.50/hr

Overview Summary/Objective The Support Technical Specialist II is a staff position that provides ... Clearly communicate technical solutions in a user-friendly professional manner and assist senior ...

MCI Careers

Technical Support Representative

Wichita, KS · On-site

$11 - $14/hr

At MCI we are committed to fostering an environment where professionals can build meaningful ... We are seeking a motivated and customer-focused Technical Support Representative to join our ...

City of Wichita

Technical Support Intern

Wichita, KS · On-site

$15.36/hr

... staff member, and professional project work is directed and reviewed by staff members in ... Examples of Work Performed Service Desk Learn first-tier technical support for end users Assist ...

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All JobsTechnical Support Professional JobsTechnical Support Professional Jobs in Kansas

Technical Support Professional information

See Kansas salary details

$12

$23

$39

How much do technical support professional jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for technical support professional in Kansas is $23.23, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $25.29 per hour, depending on experience, location, and employer.

What is a technical support professional?

A technical support professional assists users with troubleshooting hardware, software, and network issues. They often communicate with customers via phone, email, or chat and may use diagnostic tools or knowledge bases to resolve technical problems efficiently.

What is the difference between Technical Support Professional vs Customer Support Specialist?

AspectTechnical Support ProfessionalCustomer Support Specialist
Required CredentialsTypically technical certifications or relevant technical knowledgeCustomer service skills, sometimes basic technical knowledge
Work EnvironmentTechnical departments, IT support centers, help desksCall centers, retail, online support channels
Employer & Industry UsageIT, technology, software companiesRetail, telecommunications, service industries
Common Search & Comparison IntentUnderstanding technical troubleshooting rolesCustomer service and communication skills

The main difference between a Technical Support Professional and a Customer Support Specialist lies in their focus. Technical Support Professionals primarily handle technical troubleshooting and require technical certifications, working mainly in IT or tech companies. Customer Support Specialists focus on customer service and communication, often working in retail or service industries. Both roles involve assisting customers, but their technical depth and work environments differ.

What jobs are considered technical support?

Technical support jobs involve assisting users with hardware, software, or network issues, often in call centers, help desks, or onsite environments. Common roles include help desk technician, IT support specialist, desktop support technician, and network support technician, which typically require troubleshooting skills and knowledge of relevant tools and systems.
What are the most commonly searched types of Technical Support jobs in Kansas? The most popular types of Technical Support jobs in Kansas are:

Technical Support Specialist

Navanta, LLC

Lenexa, KS

$25/hr

Full-time

Re-posted 9 days ago

Job description

Summary/Objective 

The Support Technical Specialist II is a staff position that provides technical support assisting end-users with their day-to-day technical issues.

T1 pay: $22.50/hr
T2 pay: $25.00/hr

Schedule: In-office. Mon-Fri 8a-5p. Hours may be flexible for preference or shift needs. Weekend and Mid-shift options are available.


Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

  • Under general supervision, provide technical software, hardware, and network problem resolution to customer end-users by performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment.
  • Act as the initial contact for all end-users that need technical support.
  • Answering the Support phone, creating new or updating existing tickets, and responding to tickets assigned as appropriate. Tickets may involve systems, networking, and various other technical issues.
  • Clearly communicate technical solutions in a user-friendly professional manner and assist senior technicians as needed.
  • Follow defined procedures and policies to resolve recurring issues.
  • Escalate or involve senior technicians on more sensitive or complex end-user problems.
  • Perform related work as required.

Supervisory Responsibility

This position has no supervisory responsibility.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, scanners, and copy machines. Use of personal phone through Multi-factor authentication is required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time; stand; walk; use hands to type, handle or feel; and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 

Position Type and Expected Hours of Work

This is a full-time position. Hours of work and days are typically Monday through Friday in one of the following timeslots: 7:00 a.m. to 4:00 p.m., 8:00 a.m. to 5:00 p.m., or 9:00 a.m. to 6:00 p.m. Occasional deviations from these timeslots might be necessary depending on client or company needs. 

Travel

Infrequent travel is expected for this position.


Required Education and Experience

  • Basic understanding of desktop operating systems, various software applications and PC/Server/Network hardware.
  • Basic understanding of principles and theories of network systems and management.
  • Basic understanding of Internet technologies and products.
  • At least one year of technical work experience or equivalent education.

Preferred Education and Experience

  • Three or more years of technical work experience.
  • One or more relevant technical certifications (e.g., A+, Network+ and Security+).

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

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