ZipRecruiter

Log In

1

Technical Support Manager Jobs in Dallas, TX (NOW HIRING)

LiquidStack

Technical Support Representative

Carrollton, TX · On-site

$60 - $90/hr

Gain expertise in advanced mechanical, thermal, and fluid management technologies. * Make a direct ... Serve as the primary technical support contact for customers, channel partners, and field service ...

New

Weekday AI

Technical Support Specialist

Allen, TX · On-site

$25 - $27/hr

Manage inbound and outbound technical support calls and oversee support ticket resolution * Collaborate closely with Product and Engineering teams to address and solve customer problems * Record ...

Procom Services

Technical Support Analyst

Plano, TX · On-site

Application Development Project Management Quality Assurance Business/Systems Analysis ... Technical Support Analyst Assignment Length 6+ months "Please note that we are not able to work ...

LiquidStack

Technical Support Specialist

Carrollton, TX · On-site

Gain expertise in advanced mechanical, thermal, and fluid management technologies. * Make a direct ... Serve as the primary technical support contact for customers, channel partners, and field service ...

Socket.dev

Technical Support Specialist

Carrollton, TX · On-site

$55 - $75/hr

Utilize CRM and service management systems to accurately document troubleshooting activities, technical findings, customer communications, and case resolutions. * Develop and maintain technical ...

New

NICE

Technical Support Engineer

Richardson, TX · On-site

Senior Technical Support Specialist (Cognigy Platform) So, what's the role all about? As a Senior ... Proven ability to manage multiple customer issues in a fast-paced support environment. * Strong ...

Quid, Inc.

Technical Support Specialist

Carrollton, TX · On-site

$65 - $90/hr

Utilize CRM and service management systems to accurately document troubleshooting activities, technical findings, customer communications, and case resolutions. * Develop and maintain technical ...

New

NICE

Technical Support Engineer

Richardson, TX · On-site

Senior Technical Support Specialist (Cognigy Platform) So, what's the role all about? As a Senior ... Proven ability to manage multiple customer issues in a fast-paced support environment. * Strong ...

Nokia

Technical Support Engineer

Coppell, TX · On-site

$89K - $147K/yr

As a Technical Support Engineer, you will be at the forefront of our technical support operations ... Act as an 'Outage Manager', identifying and managing the impact of outages and changes to customer ...

Nokia

Technical Support Engineer

Coppell, TX

Experience in Optics technology, Network Management Systems, and Technical Support (2LS/3LS) is an asset. * Familiarity with NPI/Customer Engineering domain is advantageous. * Excellent problem ...

Real Floors, Inc.

Technical Support Analyst

Dallas, TX · On-site

Technical Support Analyst REPORTS TO: Director, Information Technology LOCATION: 11110 Goodnight ... Other duties as assigned by management. QUALIFICATIONS: * 6+ months of entry-level IT support, ...

Collectorsuniverse

Technical Support Engineer

Plano, TX · Hybrid

$41 - $67/hr

In this capacity, you manage high-level support requests that require specialized diagnostic ... Engineering Liaison: Act as a technical partner to Engineering and Product teams, not just ...

Nokia

Technical Support Engineer

Coppell, TX · On-site

$105K - $173K/yr

As a Customer Care Support Specialist at Nokia, your core mission is to serve as a trusted ... Technical Project Management: Leads technical projects with manageable risks and resource ...

Nokia

Technical Support Engineer

Coppell, TX · On-site

As a Customer Care Support Specialist at Nokia, your core mission is to serve as a trusted ... Technical Project Management: Leads technical projects with manageable risks and resource ...

previous pagenext page

Showing results 21-40

All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Dallas, TX

Technical Support Manager information

See Dallas, TX salary details

$29.3K

$85.3K

$146.5K

How much do technical support manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for technical support manager in Dallas, TX is $85,350.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,600.00 and $103,300.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What are the most commonly searched types of Technical Support jobs in Dallas, TX?

The most popular types of Technical Support jobs in Dallas, TX are:

What are popular job titles related to Technical Support Manager jobs in Dallas, TX?

For Technical Support Manager jobs in Dallas, TX, the most frequently searched job titles are:

What job categories do people searching Technical Support Manager jobs in Dallas, TX look for?

The top searched job categories for Technical Support Manager jobs in Dallas, TX are:

What cities near Dallas, TX are hiring for Technical Support Manager jobs?

Cities near Dallas, TX with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Dallas, TX as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $85,350 per year, or $41 per hour.

Technical Support Analyst

Procom Consultants Group

Plano, TX • On-site

Contractor

Re-posted yesterday

Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

Technical Support Analyst


On behalf of our client, Procom Services is searching for a Technical Support Analyst for a contract opportunity in Plano, TX.


Technical Support Analyst Job Details


As a Tier-I Support Engineer for Security, within the Security System Protection Solutions Division, you will be responsible for supporting our entire licensed customer base through a variety of mediums. 


Technical Support Analyst Mandatory Skills


Communication Skills 


Understanding and applying Active Listening 

Understanding and ability to ask Open-Ended/Close-Ended/Probing Questions 

Ability to teach complex topics 

Networking / Troubleshooting Skills


Administering and troubleshooting Widows client/server operating systems (Win 7,8,10, Server 2003, 2008, 2012) by utilizing DOS commands, logs and services. 

Expertise to conduct fault isolation in regards to diagnosing and remediating network connectivity issues

Expertise to troubleshoot or describe common networking and application protocols

Ability to dissect application issues at the application layer. 

Capability to discuss scenarios where candidate diagnosed a failing application, by examining the process/s and service/s which are tied to the applications functionality


Preferred Requirements


4 year degree

3 years of experience

McAfee/Intel Security product knowledge is a plus


Technical Support Analyst Start Date


ASAP


Technical Support Analyst Assignment Length


6+ months


"Please note that we are not able to work with candidates on H1B Visas or candidates represented by third parties."

Additional Information

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only. 

Apply