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Technical Support Helpdesk Jobs (NOW HIRING)

Iproa, Inc.

Technical Support Specialist I

Houston, TX · On-site

Thoroughly document troubleshooting steps, resolutions and customer interactions in the Helpdesk system to ensure clear and accurate records. * Accept and resolve escalated technical support calls ...

Infojini Inc

Technical Support

Dallas, TX

$37K - $46K/yr

We are Looking for Technical Support position based in Austin, TX for 10+ Months contract position ... Positions will work and support help desk as needed. Qualifications Skills/Experience Demonstrated ...

Coreforce

Technical Support Specialist

Atlanta, GA · Hybrid

$20 - $22/hr

Our products, body cameras, in-car videos, mobile routers, and digital evidence systems, help ... Technical Support Specialist- Build Your Career with Purpose Join Coreforce and use your technical ...

Coreforce

Technical Support Specialist

Atlanta, GA · On-site

$20 - $22/hr

Our products, body cameras, in-car videos, mobile routers, and digital evidence systems, help ... Technical Support Specialist - Build Your Career with Purpose Join Coreforce and use your technical ...

Payzli

Technical Support

Tampa, FL

Technical Support Representative About Payzli Payzli is a fast-growing payment technology company ... Prior experience in a customer support, help desk, or client-facing role (fintech or payments ...

Payzli

Technical Support

Tampa, FL · On-site

Salary: 50,000 Technical Support Representative About Payzli Payzli is a fast-growing payment ... Prior experience in a customer support, help desk, or client-facing role (fintech or payments ...

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Technical Support Helpdesk information

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$66K

How much do technical support helpdesk jobs pay per year?

As of Jun 30, 2026, the average yearly pay for technical support helpdesk in the United States is $43,480.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $47,000.00 per year, depending on experience, location, and employer.

What are some typical challenges faced by Technical Support Helpdesk professionals, and how can they be managed?

Technical Support Helpdesk professionals often encounter challenges such as handling high volumes of support requests, troubleshooting complex technical issues, and communicating effectively with users of varying technical backgrounds. Managing these challenges involves prioritizing tickets, utilizing strong problem-solving skills, and maintaining a patient, customer-focused attitude. Many organizations provide ongoing training and support from more experienced team members to help helpdesk staff stay up to date with new technologies and improve their technical and communication skills.

What are the key skills and qualifications needed to thrive as a Technical Support Helpdesk, and why are they important?

To thrive as a Technical Support Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems like Zendesk or ServiceNow, as well as remote desktop tools, is typically required. Excellent communication, patience, and problem-solving skills are crucial for effectively assisting users and resolving issues. These skills and qualifications are vital for quickly diagnosing technical problems, ensuring customer satisfaction, and maintaining smooth IT operations.

What are Technical Support Helpdesk professionals?

Technical Support Helpdesk professionals are individuals who assist customers or end-users with troubleshooting and resolving technical issues related to products, services, or computer systems. They act as the first point of contact for technical support, providing guidance via phone, email, or chat. Their responsibilities often include diagnosing problems, offering step-by-step solutions, and escalating complex issues to higher-level technicians when necessary. These professionals play a crucial role in ensuring customer satisfaction and maintaining the smooth operation of IT systems within an organization.
More about Technical Support Helpdesk jobs
What job categories do people searching Technical Support Helpdesk jobs look for? The top searched job categories for Technical Support Helpdesk jobs are:
Infographic showing various Technical Support Helpdesk job openings in the United States as of June 2026, with employment types broken down into 83% Full Time, 16% Contract, and 1% Nights. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $43,480 per year, or $20.9 per hour.

IT Technical Support / Helpdesk Support in South Jordan, UT 84095

Amicis Global

South Jordan, UT • On-site

$24/hr

Contractor

Posted 24 days ago

Job description

Title: IT Technical Support / Helpdesk Support
Location: South Jordan, UT 84095
Duration: 12 Months
Pay Rate: $21.00 - $24.00/- on W2
 
 
Kindly share your most updated resume.
 
 
Summary:
The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment.
This role is responsible for delivering exceptional customer service, efficiently resolving technical issues, and ensuring accurate documentation in a call/chat ticketing system.
The ideal candidate will demonstrate expertise in troubleshooting, multitasking, and using knowledge base tools to drive high first-contact resolution rates.
This role also contributes to continuous improvement by identifying opportunities to streamline or automate processes.
Roles and Responsibilities:
Customer Support:
• Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a customer-first mindset.
• Build trust and rapport with end users by demonstrating active listening, advocacy, and clear communication.
• Resolve issues or escalate appropriately while managing customer expectations.
• Maintain composure and professionalism in high-pressure and difficult situations.
• Deliver a consistent and positive customer experience across all interactions.
Communication & Documentation:
• Clearly document all support interactions in the ticketing system, including problem details, troubleshooting steps, and resolution.
• Produce accurate, detailed documentation consumable by other agents, end users, and escalation teams.
• Use proper netiquette and tone to ensure effective communication, especially in written chat interactions.
• Communicate ticket status, next steps, and resolutions to users promptly.
Technical Troubleshooting & Resolution:
• Provide high-quality technical support for enterprise software, hardware, peripherals, and infrastructure components.
• Perform incident assessment, triage, research, training/education, resolution, and recovery.
• Use diagnostic tools and system knowledge to troubleshoot and resolve problems effectively.
• Install, modify, clean, or repair hardware and software as required.
• Leverage both the chat and call platforms efficiently while handling multiple requests concurrently.
Collaboration & Culture
• Collaborate with team members to ensure service excellence and share knowledge.
• Be a culture carrier by demonstrating a positive, team-oriented attitude.
• Adhere to company policies and procedures, contributing to a safe and professional work environment.
Additional Expectations:
• Demonstrates flexibility and willingness to voluntarily support variable shifts including but not limited to: Holidays, Overtime, Shift change, and weekends.
• Continuously seek opportunities for self-improvement and operational efficiency.
Qualifications:
• High school diploma or GED required.
• Preferred: 2-5 years of demonstrated customer support experience via phone and chat, or an equivalent combination of education and experience.
• Strong Interpersonal skills, empathy, active listening, and the ability to communicate clearly and professional in a fast-paced environment are essential.
• Excellent customer service and communication skills (written and verbal).
• Strong problem-solving and critical-thinking abilities.
• Self-motivated with the ability to work independently and prioritize tasks under pressure.
• Technical aptitude with the ability to learn and support a broad range of IT systems and applications.
• Proficient in fundamental computer skills, including typing, email communication, and navigating Windows-based systems.
 
Responsible for high quality end-user technical support, related to enterprise software and hardware
An understanding of technology and the ability to apply that knowledge to support all existing systems
Provides investigation, diagnosis, resolution and recovery for hardware/software problems
Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment.
 
 
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