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Technical Support Associate Jobs in Dallas, TX (NOW HIRING)

Hyundai Capital America

Dealer Support Associate

Plano, TX · On-site

$16.25 - $21/hr

As a front line to our Genesis, Hyundai and Kia dealers, the Dealer Support Associate will be ... feedback • Computer/technical skills • Ability to work under pressure • Ability to ...

Hyundai Capital

Dealer Support Associate

Plano, TX · On-site

$47K - $71K/yr

As a front line to our Genesis, Hyundai and Kia dealers, the Dealer Support Associate will be ... feedback • Computer/technical skills • Ability to work under pressure • Ability to ...

Hyundai Capital America

Dealer Support Associate

Plano, TX · On-site

$16.25 - $21.25/hr

As a front line to our Genesis, Hyundai and Kia dealers, the Dealer Support Associate will be ... feedback • Computer/technical skills • Ability to work under pressure • Ability to ...

Hyundai Capital

Dealer Support Associate

Plano, TX

$16 - $20.50/hr

As a front line to our Genesis, Hyundai and Kia dealers, the Dealer Support Associate will be ... technical skills · Ability to work under pressure · Ability to effectively build and maintain ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Dallas, TX

Technical Support Associate information

See Dallas, TX salary details

$10

$24

$56

How much do technical support associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for technical support associate in Dallas, TX is $24.43, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $26.15 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Dallas, TX? The most popular types of Technical Support jobs in Dallas, TX are:
What are popular job titles related to Technical Support Associate jobs in Dallas, TX? For Technical Support Associate jobs in Dallas, TX, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Dallas, TX look for? The top searched job categories for Technical Support Associate jobs in Dallas, TX are:
What cities near Dallas, TX are hiring for Technical Support Associate jobs? Cities near Dallas, TX with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Dallas, TX as of August 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% In-person job distribution, with an average salary of $50,810 per year, or $24.4 per hour.

Product Specialist - Technical Support

Snap-on Inc

Dallas, TX • On-site

Full-time

Posted 11 days ago

Snap-on rating

7.4

Company rating: 7.4 out of 10

Based on 76 frontline employees who took The Breakroom Quiz

285th of 487 rated machine equipment manufacturers

Job description

Overview

Who we are:

People know Snap-on for the quality of our products, but we know that it is the passion and character of our people that make our company a global leader. With our diverse talents and deep pride in the Snap-on family of brands, we drive innovation and create value.  We work hard together. We grow together. We are one Snap-on team. 

Provide installation and technical support for the most complex Snap-on products to internal and external customers including troubleshooting, documentation and training for assigned product line.  Remote work in the Dallas, TX area. Travel is about 60-80% of the role.

Responsibilities
  • Provide implementation, customer training, and ongoing troubleshooting and maintenance for Snap-on Tool Control systems.
  • Make recommendations to improve and enhance products and work with internal and external sources to resolve problems.
  • Support  and install new product implementation by working closely with Engineering and Sales personnel as products are developed and provided to Client.
  • Document incoming calls.  Develop and maintain information databases as required and utilize data to prepare for service calls. 
  • Coordinate service activities on assigned products.
  • Act as a resource for others as needed.
  • Keep abreast with changing industry standards and emerging technology.
  • Participate in special projects as needed.
  • Follow company policies and procedures.
  • Travel to customer facilities including overnight domestic travel.
  • Other duties as assigned.
Qualifications
  • Associate degree in related field with 1-3 years of experience or equivalent work experience; a Bachelor's degree preferred
  • 1-5 years of field service or technical support experience
  • Basic mechanical ability and basic equipment repair skills
  • Strong problem-solving skills with the ability to work independently
  • Customer focused
  • Ability to learn a broad range of products across multiple product lines
  • Computer skills: Proficiency with Windows operating systems, as well as Office 365, experience in using Service Ticket systems
  • Ability to add PCs to a network and troubleshoot basic PC problems
  • Excellent communication skills - both verbal and written, including technical writing skills
  • Presentation skills with prior training experience
  • Demonstrated organizational skills, leadership ability, project coordination capabilities
  • Demonstrated ability to work cross-functionally
  • Must be able to pass background check to gain access to military and government facilities

 Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran

 

We strongly encourage people of color, the LGBTQ+ community, veterans and active-duty military, parents, individuals with disabilities, and individuals from all cultural backgrounds to apply. Snap-on is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices and laws. Snap-on strictly prohibits and does not tolerate, discrimination against applicants, associates, or any other covered persons for any reason including race, ethnicity, religion, color, national origin, sex, age, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law.

Employment Type: FULL_TIME

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