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Technical Support Associate Jobs in Taylor, TX (NOW HIRING)

Visa

Workstation Support Associate

Austin, TX · On-site

$16.75 - $21.75/hr

As a member of the Onsite Technical Support team, the Technical Support Associate - Workstation Support is responsible for delivering exceptional onsite technical support for Visa staff. This role ...

Visa

Workstation Support Associate

Austin, TX

$16.75 - $21.75/hr

As a member of the Onsite Technical Support team, the Technical Support Associate - Workstation Support is responsible for delivering exceptional onsite technical support for Visa staff. This role ...

Dover Corporation

Network Support Associate

Austin, TX · On-site

$16.75 - $21.75/hr

Provide technical support to customers and end users. * Continuously demonstrates a truly ... Technical, Electronic or Computer-related Associate's Degree or Certificate, preferred * 2+ years ...

New

Dover Corporation

Network Support Associate

Austin, TX · On-site

$17 - $22/hr

Provide technical support to customers and end users. * Continuously demonstrates a truly ... Technical, Electronic or Computer-related Associate's Degree or Certificate, preferred * 2+ years ...

Dover Corporation

Network Support Associate

Austin, TX

$17 - $22/hr

Provide technical support to customers and end users. * Continuously demonstrates a truly ... Technical, Electronic or Computer-related Associate's Degree or Certificate, preferred * 2+ years ...

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Showing results 1-20

All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Taylor, TX

Technical Support Associate information

See Taylor, TX salary details

$11

$24

$57

How much do technical support associate jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for technical support associate in Taylor, TX is $24.94, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $26.68 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Associate, and why are they important?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a Technical Support Associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges Technical Support Associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What cities near Taylor, TX are hiring for Technical Support Associate jobs? Cities near Taylor, TX with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Taylor, TX as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $51,866 per year, or $24.9 per hour.

Warehouse Support Associate Tech Trainee

Pro Coffee Gear

Austin, TX

$15.75 - $18.75/hr

Full-time

PTO

Posted 11 days ago

Job description

Job Position: Warehouse Support Associate Tech Trainee

Company: Pro Coffee Gear

Location: Austin, Texas, USA

Type: Full-time

About Us: Pro Coffee Gear is a fast-growing ecommerce and wholesale distributor of commercial and home espresso equipment. We serve cafes, roasters, restaurants, and serious home baristas with new and refurbished espresso machines, grinders, and accessories from the most respected brands in coffee. We're building a disciplined, data-driven growth engine - and paid media is a critical part of that foundation.

About the Role

We're looking for a Warehouse Support Associate Tech Trainee to join our growing team in a dynamic, early-stage environment. This is not a traditional warehouse role-you'll play a key part in both operational execution and technical support, working closely with our Head Technician and Logistics Lead.

This position is ideal for someone who enjoys hands-on work, technical problem-solving, and process improvement, and who thrives in a fast-paced, evolving setting. You'll contribute directly to ensuring our equipment is organized, functional, and ready for customers.

What You'll Do

Warehouse Operations & Fulfillment

  • Organize, track, pack, and fulfill shipments of espresso machines and small equipment
  • Receive purchase orders, build kits, and maintain accurate inventory of parts and products

Technical Support

  • Assist technicians with cleaning, testing, and basic diagnostics of espresso machines
  • Disassemble and reassemble external machine components
  • Prepare machines for shipment, including quality checks

Product Preparation & Presentation

  • Clean and prepare equipment for product photography
  • Take high-quality photos for internal and customer-facing use

Process Improvement & General Support

  • Support ongoing improvements in workflows and organization
  • Take on ad hoc operational tasks as the business scales

Requirements

  • Experience & Skills
    • 1-3 years of experience in warehouse operations, logistics, or inventory control
    • Proven ability to manage shipping, receiving, and inventory processes with accuracy
    • Strong technical aptitude; comfortable working with mechanical equipment
    • High attention to detail and strong organizational skills
  • Mindset & Work Style
    • Proactive and adaptable, with a willingness to take ownership in a fast-changing environment
    • Team-oriented, with the ability to collaborate closely across technical and operations functions
    • Process-driven, with an interest in identifying inefficiencies and improving workflows
  • Nice to have
    • Experience with coffee equipment, appliances, or mechanical systems
    • Genuine interest in or passion for coffee

Benefits

    • Paid time off.
    • Professional development support and technical training.
    • Career advancement opportunities within a fast-growing company.
    • Autonomy in a goal-oriented and performance-driven culture.
    • Opportunity to work with innovative equipment and evolving technologies.

**Only applications and CVs submitted in English will be considered**

Pro Coffee Gear is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and do not discriminate against employees or applicants based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local laws.

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