ZipRecruiter

Log In

1

Technical Support Associate Jobs in Round Rock, TX

Kendra Scott

Design Associate, 2D Technical

Austin, TX · On-site

The 2D Technical Design Associate's primary duties are supporting the creation of 2D design mockups and technical specification documentation. This role focuses on accurate execution of design intent ...

Kendra Scott

Design Associate, 2D Technical

Austin, TX · On-site

The 2D Technical Design Associate's primary duties are supporting the creation of 2D design mockups and technical specification documentation. This role focuses on accurate execution of design intent ...

Mindlance

IT - Technical Support - Mid-Level

Austin, TX · On-site

$21.25 - $29.25/hr

... technical support experience o 3 - 5 years of phone and/or chat support experience o Experience ... or Associates degree in Information Technology or a related field is a plus o CompTIA, ITIL, KCS ...

PTC

IT Support Representative

Austin, TX · On-site

$21.25 - $29.25/hr

Technical aptitude * Attention to detail * Time management and prioritization * Cross-functional collaboration Requirements * 1-3+ years of experience in IT support or help desk roles. * Associate ...

Patten Title Company

IT Support Representative

Austin, TX

$21.25 - $29.25/hr

... Technical aptitude Attention to detail Time management and prioritization Cross-functional collaboration Requirements 1-3+ years of experience in IT support or help desk roles. Associate's or ...

PTC

IT Support Representative

West Lake Hills, TX · On-site

$19.75 - $27.25/hr

Technical aptitude * Attention to detail * Time management and prioritization * Cross-functional collaboration Requirements * 1-3+ years of experience in IT support or help desk roles. * Associate ...

Systemverse

Helpdesk Support Specialist

Austin, TX

$45K - $55K/yr

The Helpdesk Support Specialist provides first-level technical support to end users by diagnosing ... Associate's or Bachelor's degree in Information Technology or a related field (or equivalent ...

next page

Showing results 1-20

People also search for

All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Round Rock, TX

Technical Support Associate information

See Round Rock, TX salary details

$10

$23

$53

How much do technical support associate jobs pay per hour?

As of May 28, 2026, the average hourly pay for technical support associate in Round Rock, TX is $23.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.26 and $24.66 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Associate, and why are they important?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges Technical Support Associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What does a Technical Support Associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Round Rock, TX? The most popular types of Technical Support jobs in Round Rock, TX are:
What are popular job titles related to Technical Support Associate jobs in Round Rock, TX? For Technical Support Associate jobs in Round Rock, TX, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Round Rock, TX look for? The top searched job categories for Technical Support Associate jobs in Round Rock, TX are:
What cities near Round Rock, TX are hiring for Technical Support Associate jobs? Cities near Round Rock, TX with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Design Associate, 2D Technical

Design Associate, 2D Technical

Kendra Scott

Austin, TX • On-site

Full-time

Posted 3 days ago

Kendra Scott rating

6.5

Company rating: 6.5 out of 10

Based on 39 frontline employees who took The Breakroom Quiz

19th of 28 rated jewelry retailers

Job description

Job Description
About Kendra Scott
We are a fashion-lifestyle brand of big dreams, colorful confidence, and inspired design. Founded on Family, Fashion and Philanthropy, we believe that our employees and customers are the heart and soul of our brand, and that giving back is the truest form of success. Fashion meets innovation in the design of our two state-of-the-art facilities based in the heart of Austin, Texas, and overflows into the design of our growing retail environment across the country.
Position Overview:
The 2D Technical Design Associate / Design Associate I is a member of the Design Team. The 2D Technical Design Associate is an exempt, full-time position that reports to the 2D/Technical Design Manager. The 2D Technical Design Associate's primary duties are supporting the creation of 2D design mockups and technical specification documentation. This role focuses on accurate execution of design intent, maintaining visual and technical documentation, and supporting cross-functional communication.
Working under the guidance of senior team members, the Associate develops foundational technical design skills while contributing to the timely and accurate delivery of product.
Responsibilities:
2D Design Execution
  • Support creation of 2D mockups for new and existing styles, ensuring alignment with design direction and brand standards.
  • Execute updates, recolors, and refinements to existing styles as directed.
  • Assist in building and maintaining Visual Assortment Documents for clarity and consistency.
  • Translate design direction into clean, accurate visuals with guidance from senior team members.
  • Apply materials and color direction to designs to support overall assortment needs.

Technical Design Execution
  • Assist in the creation and updating of technical specification documents.
  • Accurately document and communicate construction, materials, and functionality to cross-functional partners and manufacturers for assigned styles.
  • Review designs for production viability, wearability, and functionality, flagging potential issues for review.
  • Support Product Development in troubleshooting construction challenges, escalating issues and assisting with solutions as directed.
  • Ensure consistency and quality control across all technical documentation before handoff.

Process & Workflow Contribution
  • Follow established workflows for 2D design, spec creation, and documentation
  • Maintain organized files and documentation according to team standards
  • Identify and communicate errors or inconsistencies for correction
  • Support ongoing improvements by providing feedback on tools and processes
  • Track progress across multiple projects and proactively communicate status, supporting on-time and accurate delivery in a fast-paced environment

Cross-Functional Collaboration
  • Actively contribute to spec review meetings to ensure alignment and clarity across teams
  • Partner with leadership to support seasonal kickoff and concepting
  • Participate in meetings to understand project requirements and timelines
  • Incorporate feedback from Design and Product Development into revisions

Design Team Contribution
  • Maintain effective communication and collaboration with supervisor and members of the design team to ensure continual progress toward timely, accurate and cohesive assortment completion
  • Seek feedback and apply direction to improve quality and efficiency
  • Contribute to a positive, collaborative, and learning-focused team environment
  • Demonstrate organization, attention to detail, and ability to manage multiple assignments
  • Adapt to changing priorities in a fast-paced environment

Our Ideal Candidate Will Have:
  • Bachelor's Degree in Jewelry design or Product development field or equivalent job experience
  • 0-2+ years experience in jewelry design, technical design, or product development for a high growth company
  • Proficiency with Adobe Photoshop, Adobe Illustrator and Microsoft Excel
  • Basic understanding of costume and fine jewelry construction-stone settings as well as working mechanisms including clasps and hinges
  • A proven ability to execute with consistent high quality on-time delivery
  • Strong problem-solving skills with an eye for technical detail
  • Strong listening and communication skills and willingness to learn
  • Ability to communicate 3D concepts clearly through 2D visuals and documentation
  • Highly organized, proactive, and able to manage multiple priorities simultaneously
  • The ability to be a team player and contribute to a positive working environment

What Sets This Role Apart
  • Opportunity to build foundational skills in both creative and technical design
  • Hands-on experience supporting product from concept through production
  • Exposure to cross-functional teams and processes
  • Growth path into independent ownership and technical expertise

We are an equal opportunity employer and value diversity at our company.

What Kendra Scott employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply