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Technical Support Associate Jobs in Round Rock, TX

TRUCKING PEOPLE

Unix & Fleet Support

Austin, TX · On-site

$20 - $24/hr

Technical Operations Associate * AV Operations Technician * Vehicle Operations Associate * QA ... Gain experience supporting advanced robotics and vehicle systems * Blend of IT support and hands-on ...

Yardi

Associate Technical Account Manager

Austin, TX · On-site

$31.25 - $32.81/hr

Join our dynamic Procure to Pay Team as an Associate Technical Account Manager (ATAM) and be part ... As an ATAM, you'll provide excellent customer support by troubleshooting and resolving software ...

Eliassen Group

P2 Application Support Engineer

Austin, TX · Remote

$40 - $50/hr

Provide second-level technical support for custom and third-party applications across web, API, and ... Microsoft Azure Fundamentals (AZ-900), Azure Administrator Associate (AZ-104) or Azure Developer ...

Lumenci

IT Support Specialist

Austin, TX · On-site

Lumenci is hiring a part-time, hybrid IT Support Specialist to lead our internal technical support ... Endpoint Administrator Associate, MS-900, CompTIA Network+, or Security+). * Experience creating ...

Lumenci

IT Support Specialist

Austin, TX · On-site

Lumenci is hiring a part-time, hybrid IT Support Specialist to lead our internal technical support ... Endpoint Administrator Associate, MS-900, CompTIA Network+, or Security+). * Experience creating ...

Systemverse

Helpdesk Support Specialist

Austin, TX · On-site

$55K/yr

The Helpdesk Support Specialist provides first-level technical support to end users by diagnosing ... Associate's or Bachelor's degree in Information Technology or a related field (or equivalent ...

Gibraltar Fabrication

Controls Support Specialist

Burnet, TX · On-site

$27.25 - $36/hr

Position Summary The Controls Support Specialist provides technical support for Gibraltar's active ... Associate degree in Electrical Technology, Industrial Automation, Mechatronics, or related ...

Riot Platforms

IT Support Technician I

Austin, TX · On-site

$21.25 - $29.25/hr

High school diploma or GED required; associate's degree in Information Technology or a related field is preferred. * Zero to two years of IT support, technical support, service desk, field support ...

Batteries Plus

Retail Sales Associate

Austin, TX · On-site

$14.75 - $17/hr

As a Store Associate, you'll be the face of our brand, helping customers find the right solutions ... From providing product knowledge and technical support to keeping the store running smoothly, you ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Round Rock, TX

Technical Support Associate information

See Round Rock, TX salary details

$10

$23

$53

How much do technical support associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for technical support associate in Round Rock, TX is $23.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.26 and $24.66 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Round Rock, TX?

The most popular types of Technical Support jobs in Round Rock, TX are:

What are popular job titles related to Technical Support Associate jobs in Round Rock, TX?

For Technical Support Associate jobs in Round Rock, TX, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Round Rock, TX look for?

The top searched job categories for Technical Support Associate jobs in Round Rock, TX are:

What cities near Round Rock, TX are hiring for Technical Support Associate jobs?

Cities near Round Rock, TX with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

Unix & Fleet Support

TRUCKING PEOPLE

Austin, TX • On-site

$20 - $24/hr

Full-time

Posted 24 days ago

Job description

Location: Austin, TX 78744 (Onsite)
Pay: $20.00-$24.00 per hour
Job Type: Full-Time | Contract
Help Keep the Future of Transportation Moving
Do you enjoy solving technical problems, working with technology, and being part of a fast-paced operations team?
We're looking for a Unix Support Specialist to support the daily operations of an autonomous vehicle fleet. This role combines technical troubleshooting, real-time support, and hands-on operational work to help keep cutting-edge autonomous vehicles running safely and efficiently.
If you're comfortable working with Unix/Linux command line, troubleshooting technical issues, and collaborating with operations and engineering teams, we'd love to meet you.
What You'll Do
  • Serve as the first point of contact for technical issues from vehicle operators and safety drivers.
  • Troubleshoot, document, and escalate technical issues to engineering teams.
  • Use Unix/Linux command-line tools to review logs and assist with diagnostics.
  • Monitor fleet readiness, charging status, and operational health.
  • Perform vehicle startup and shutdown procedures.
  • Support vehicle dispatch and return operations.
  • Conduct basic hardware checks including cable connections and onboard equipment.
  • Move vehicles around the facility when needed.
  • Maintain accurate documentation in ticketing systems.
  • Collaborate with engineering and operations teams to resolve issues quickly.
What We're Looking For
Required
  • At least 1 year of technical support, IT support, help desk, operations support, or related experience
  • Comfortable using Unix/Linux command line on a daily basis
  • Experience with commands such as:
    • cd
    • ls
    • cp
    • rm
    • cat
    • vim
    • scp
    • uptime
    • journalctl
  • Experience using Slack
Experience with ticketing systems such as:
  • Jira
  • YouTrack
  • ServiceNow
  • Zendesk
  • Similar platforms
  • Excellent written and verbal communication
  • Strong documentation skills
  • High attention to detail
  • Ability to multitask in a fast-paced environment
  • Valid U.S. driver's license held for at least 3 years
  • Ability to lift up to 50 lbs
  • Comfortable working around vehicles and technology
Preferred Experience
We're especially interested in candidates with backgrounds such as:
  • Technical Support Specialist
  • IT Support Specialist
  • Help Desk Technician
  • Desktop Support Technician
  • Field Support Technician
  • Systems Support Technician
  • Operations Support Specialist
  • Network Operations Center (NOC) Technician
  • Data Center Technician
  • Fleet Operations Specialist
  • Fleet Coordinator
  • Technical Operations Associate
  • AV Operations Technician
  • Vehicle Operations Associate
  • QA Technician
  • Computer Science Graduate
  • Information Systems Graduate
  • Military Technical Experience
Why You'll Love This Opportunity
  • Work with cutting-edge autonomous vehicle technology
  • Gain experience supporting advanced robotics and vehicle systems
  • Blend of IT support and hands-on operational work
  • Collaborative engineering environment
  • Stable full-time schedule
  • Opportunity to build experience in one of the fastest-growing technology sectors
  • Schedule

Full-Time
Available shifts include:
  • First Shift: 4:00 AM - 12:00 PM
  • Second Shift: 11:00 AM - 7:00 PM
  • Third Shift: 6:00 PM - 1:00 AM
Trucking People logo

About Trucking People

Sourced by ZipRecruiter

Trucking People, based in Houston, TX, US, operates within the transportation and logistics industry. The company primarily focuses on providing reliable trucking services across the country. Though the exact date of establishment is not explicitly mentioned, Trucking People has managed to secure a reputable position within the industry. The company's mission is to facilitate smooth logistics for businesses by ensuring the timely and safe delivery of goods.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Houston, TX, US

Year founded

2017

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