ZipRecruiter

Log In

1

Technical Support Associate Jobs in Waco, TX (NOW HIRING)

Temple College

Technical Director

Temple, TX · On-site

Associates degree or equivalentRelevant experience in technical, performing arts productions and ... Collaboration & Support: Partner with faculty, directors, guest artists, and rental clients to ...

mustang

VisionLink Support Specialist

Mustang, TX · On-site

This role serves as the primary internal and external resource for telematics support, customer ... Associate's degree or technical certificate in a mechanical, technical, or related discipline

Legal Monkeys

IT Support Specialist

Waco, TX · On-site

Provide after-hours technical support as needed. * Think critically through unexpected problems * Perform other duties as assigned. Education & Experience: * Associate's degree in Information ...

Legal Monkeys

IT Support Specialist

Waco, TX · On-site

Provide after-hours technical support as needed. * Think critically through unexpected problems * Perform other duties as assigned. Education & Experience: * Associate's degree in Information ...

Allied Steel Buildings

IT Support Technician I

Mcgregor, TX · On-site

$19.25 - $26.50/hr

Requirements Qualifications * 1-3 years of experience in a technical support or helpdesk role. * Associate degree in IT, Computer Science, or equivalent work experience. * CompTIA A+ or Google ...

Texas State Technical College

Field Support Tech

Waco, TX · On-site

$17.50 - $24/hr

The Field Support Technician is responsible for providing professional onsite end-user technical ... Associate degree in Information Technology preferred * Ability to communicate effectively with co ...

Blue Cross of Idaho

AI Technical Lead

Meridian, TX · On-site +1

Define architecture patterns that support experimentation, rapid prototyping, and production ... Associate Degree in Computer Science, Electrical Engineering, Information Systems, or closely ...

Tstc

Field Support Tech

Waco, TX · On-site

$17.50 - $24/hr

The Field Support Technician is responsible for providing professional onsite end-user technical ... Associate degree in Information Technology preferred * Ability to communicate effectively with co ...

next page

Showing results 1-20

All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Waco, TX

Technical Support Associate information

See Waco, TX salary details

$9

$21

$50

How much do technical support associate jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for technical support associate in Waco, TX is $21.92, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $23.46 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are popular job titles related to Technical Support Associate jobs in Waco, TX? For Technical Support Associate jobs in Waco, TX, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Waco, TX look for? The top searched job categories for Technical Support Associate jobs in Waco, TX are:
What cities near Waco, TX are hiring for Technical Support Associate jobs? Cities near Waco, TX with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Waco, TX as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $45,598 per year, or $21.9 per hour.

Information Technology Support Specialist

Green Echo

Waco, TX • On-site

$17 - $20/hr

Full-time

Re-posted 21 days ago

Job description

Our client, a large multi-billion dollar company, is seeking a Information Technology Support Specialist to join their team. In this role, you will be responsible for providing exceptional customer service and technical support to a network of distributors across the United States. You will be working inside of our ticketing service Freshservice and may be required to assist in chat queues at times.
Responsibilities:
  • Responding to incoming calls and emails from distributors in a timely and professional manner
  • Troubleshooting technical issues and providing technical support to distributors
  • Escalating complex issues to senior team members when necessary
  • Utilizing Freshservice to track, document, and resolve issues
  • Maintaining accurate records of customer interactions and transactions
  • Identifying and escalating trends and patterns in customer issues to improve processes
  • Providing exceptional customer service and ensuring customer satisfaction
  • Participating in team meetings and trainings to enhance technical knowledge and skills
Requirements:
  • Bachelor's degree in a related field or an Associate's degree with relevant work experience
  • Exceptional customer service and communication skills
  • Ability to troubleshoot technical issues and provide technical support
  • Familiarity with ticketing systems and chat queues
  • Ability to learn and adapt to new technologies and software quickly
  • Certifications such as A+, Network+, and Security+ are helpful but not required
  • Ability to complete 6 weeks of training
  • Ability to work independently and as part of a team
  • Ability to multitask and prioritize in a fast-paced environment