Technical Support Associate Jobs in Waco, TX (NOW HIRING)

SHIFT:

Day-based role Monday - Friday; will need flexibility on occasion to help with other shifts

Pillar Ownership: Serve as an active member of the site Education & Training (E&T) Pillar, taking direct ownership of key Essential Elements (such as Knowledge Capture and Knowledge Transfer) to drive the site toward MSE Gold maturity.

Onboarding Frameworks: Develop, monitor, and continuously improve the site's associate onboarding programs, including structured New Hire Orientation and the critical 30-60-90 day tracking processes.

Skills Matrix & Gap Analysis: Maintain, audit, and analyze the site Skills Matrix. Proactively identify technical skills gaps, plan targeted training sessions, and deliver solutions to bridge these gaps using standard site continuous improvement tools (FMOS, MSE).

Compliance & Audit Readiness: Coordinate with Safety, Quality, and Value Stream teams to ensure 100% regulatory and program compliance across all training programs, maintaining robust documentation for internal and external audits.

Digital Training Platforms: Serve as the site administrator and subject matter expert for key digital training and knowledge-sharing platforms, including POKA, Weever Training Compliance and SharePoint.

Standard Work Documentation: Partner with site Subject Matter Experts (SMEs) and other proficient associates to design, update, and validate One Point Lessons (OPLs) and Standard Work Instructions (SWIs).

Execution & Scheduling: Coordinate and assist in the scheduling, communication, and execution of the annual site Training Plan across virtual, classroom, and on-the-job (OJT) environments.

Operational Alignment: Track equipment upgrades, engineering updates, and production changes to ensure all associated training documentation, Change Control Cards, and skills matrices are updated and communicated effectively.

Continuous Improvement (CI): Lead value stream capability meetings, OPL/SWI instruction, and SME meetings. Participate in weekly FMOS CP0-CP3 routines to align training with daily operational goals. Influence CP script updates to include capability aspects.

High School Diploma or GED.

4+ years of training, operations, or technical coordination experience within a manufacturing or production environment.

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and experienced with digital manufacturing systems or training databases.

Demonstrated experience coordinating training cycles (assessing needs, developing materials, planning, and evaluating training effectiveness).

Strong collaboration and communication skills, with a proven ability to partner with cross-functional teams and site leadership.

Bachelor's degree in Education, Human Resources, Business Management, or a related technical field.

5+ years of training or instructional coordination experience in a fast-paced food manufacturing, CPG, or highly regulated production environment.

Deep experience with digital manufacturing software (such as POKA) or NEXUS systems.

Practical understanding of Mars Supply Excellence (MSE) methodologies or lean manufacturing principles.

Action Oriented

Plans and Aligns

Collaborates

Interpersonal Savvy

Manages Ambiguity

Drives Results

Our Culture: Work with over 130,000 diverse and talented Associates, all guided by our Five Principles (Quality, Responsibility, Mutuality, Efficiency, and Freedom).

Our Purpose: Join a purpose-driven company where we are actively striving to build the world we want tomorrow, today.

Development: Best-in-class learning and development support from day one, including access to our in-house Mars University to maximize your career growth.

Compensation: An industry-competitive salary and comprehensive benefits package, including eligibility for the company bonus scheme.

For Internal Mars Associates: Please ensure you have discussed this opportunity with your current line manager prior to applying.

For External Candidates: This position is a permanent, full-time role.

All qualified applicants will receive consideration for employment in accordance with applicable law and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other category protected under federal, state, and local laws.