ZipRecruiter

Log In

1

Technical Support Associate Jobs in Bessemer, AL

UAB NOVA RENT

DATA SCIENTIST ASSOCIATE

Birmingham, AL · On-site

$77K - $126K/yr

Data Scientist Associate University of Alabama at Birmingham The position leads the administration ... Acts as a direct liaison with users, technical support, training, and operations personnel, and ...

Automation Personnel Services

Head of IT

Birmingham, AL

$25 - $30/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Provide technical support to end users for hardware, software, and network-related issues ... and temporary associates. Interested in this job? Click Apply Now, email your resume to ...

Automation Personnel Services

Head of IT

Birmingham, AL

$25 - $30/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Provide technical support to end users for hardware, software, and network-related issues ... and temporary associates. Interested in this job? Click Apply Now, email your resume to ...

Automation Personnel Services

Head of IT

Birmingham, AL · On-site

$25 - $30/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... providing technical support to internal users. They will also manage the hardware inventory and ... and temporary associates. Interested in this job? Click Apply Now, email your resume to ...

previous page

Showing results 41-60

All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Bessemer, AL

Technical Support Associate information

See Bessemer, AL salary details

$9

$22

$51

How much do technical support associate jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for technical support associate in Bessemer, AL is $22.06, according to ZipRecruiter salary data. Most workers in this role earn between $16.54 and $23.61 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What job categories do people searching Technical Support Associate jobs in Bessemer, AL look for?

The top searched job categories for Technical Support Associate jobs in Bessemer, AL are:

What cities near Bessemer, AL are hiring for Technical Support Associate jobs?

Cities near Bessemer, AL with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

Audio Visual Technician II - 530222

University of Alabama

Tuscaloosa, AL • On-site

$21.25 - $26.59/hr

Full-time

Posted 7 days ago

University Of Alabama rating

7.1

Company rating: 7.1 out of 10

Based on 60 frontline employees who took The Breakroom Quiz

409th of 618 rated colleges and universities

Job description

Job no: 530222
Position type: Regular Full-time (Benefits eligible)
Location: Tuscaloosa
Division/Equivalent: Finance and Operations
School/Unit: F&O - VP Office
Department/Office: 500002 - Bryant Conference Center
Categories: Information Systems/Technology Support

Apply now

Pay Grade/Pay Range:  Minimum: $21.25 - Midpoint: $26.59 (Hourly N6)

Department/Organization: 500002 - Bryant Conference Center

Normal Work Schedule: Varies

Job Summary: The Audio Visual Technician II provides technical support and installs all instructional facilities on campus. Installs and maintains all presentation classrooms, conference rooms, digital signage systems, conferencing systems, and Emergency P.A. systems. Monitors and responds to calls to the help desk. May provide guidance and train entry-level Audio Visual Technicians.

Additional Department Summary: Provides advanced technical support for all audiovisual systems within the Bryant Conference Center. Working under the direction of the Audio Visual Team Lead, installs, operates, maintains, troubleshoots, and supports professional audiovisual and presentation systems used for conferences, meetings, livestreams, recordings, and special events. Serves as the department's senior technician and performs many duties independently while supporting high-profile University and external clients.

Required Minimum Qualifications: High school diploma or GED and two (2) years of audio visual technical support experience; OR associates degree or higher and some audio visual technical support experience.

Additional Required Department Minimum Qualifications: Must have valid U.S. driver's license. Must be at least 19 years of age at time of hire and have an acceptable Motor Vehicle Report that is in compliance with University policies. Applicants under the age of 21 will have some driving restrictions.

Skills and Knowledge: Strong customer service skills. Basic keyboarding skills. Knowledge of basic computing and presentation software. Strong computer, audiovisual, and/or network troubleshooting skills. Strong interpersonal, organizational, written, and verbal communication skills. Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions. Ability to effectively work independently and as part of a highly skilled team. Physically capable of transporting and setting up equipment up to 50 pounds. Basic programming, networking, or system skills. Knowledge of Analog Way or similar video switching platforms.

Preferred Qualifications: Three (3) years of professional audiovisual technical support experience. CTS Certification, or ability to obtain within one (1) year. Experience with livestreaming. Experience with AV networking. Experience supporting live events. Experience with Crestron, Extron, Q-SYS, Dante, or similar enterprise AV platforms. Experience with audio mixing consoles and audio mixing concepts. Dante Level 1 Certification and/or Q-Sys Level 1 certification.

Background Investigation Statement: Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made.

Equal Employment Opportunity: The University of Alabama is an Equal Employment/Equal Educational Opportunity Institution. All qualified applicants will receive consideration for employment or volunteer status without regard to any legally protected basis and will not be discriminated against because of their protected status. Applicants and employees of this institution are protected under Federal law from discrimination on several bases. More information is available in the EEOC's Know Your Rights: Workplace discrimination is illegal poster.

The University of Alabama affirms its longstanding commitment to institutional neutrality, free speech, and academic freedom.

Advertised: Aug 07 2026 Central Daylight Time
Application close: Aug 10 2026 Central Daylight Time

Whatsapp Facebook LinkedIn Email App
Apply now

Back to list Refer a friend

What University Of Alabama employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply