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Technical Support Associate Jobs in Athens, GA (NOW HIRING)

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Technical Support Associate information

See Athens, GA salary details

$10

$23

$55

How much do technical support associate jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for technical support associate in Athens, GA is $23.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $25.53 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Athens, GA?

The most popular types of Technical Support jobs in Athens, GA are:

What are popular job titles related to Technical Support Associate jobs in Athens, GA?

For Technical Support Associate jobs in Athens, GA, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Athens, GA look for?

The top searched job categories for Technical Support Associate jobs in Athens, GA are:

What cities near Athens, GA are hiring for Technical Support Associate jobs?

Cities near Athens, GA with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Athens, GA as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 23% Part Time, and 6% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $49,595 per year, or $23.8 per hour.

Engineering CAD Technician - $22 - 25/hr

Stevens Industries

Chestnut Mountain, GA

$22 - $25/hr

Full-time

Posted 6 days ago

Stevens Industries rating

6.1

Company rating: 6.1 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

Job Type
Full-time
Description
BASIC FUNCTIONS:
We are looking for an Engineering CAD Technician to join our team and assist with the design and development of various projects. As an Engineering CAD Technician, you will be responsible for creating and modifying technical drawings using computer-aided design (CAD) software, such as AutoCAD, SolidWorks, or Revit. You will also collaborate with engineers and other professionals to ensure the accuracy and quality of the drawings. To be successful in this role, you should have a diploma or certificate in engineering, drafting, or a related field, as well as relevant work experience.
ESSENTIAL FUNCTIONS:
  • Create and modify technical drawings using CAD software.
  • Collaborate with engineers and project managers to ensure design accuracy and compliance.
  • Perform quality checks and revisions on CAD models and documents.
  • Maintain and organize CAD files and databases.
  • Provide technical support and troubleshooting for CAD software and hardware.
  • Create routing data, cut patterns, and machine code to assist production.
  • Use self-discipline and motivation to set and accomplish both individual and team goals.
  • Automate and improve group processes and systems to reduce overtime and increase performance

    • Requirements
    MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
  • Associate degree or higher in engineering, drafting, or related field.
  • Proficient in AutoCAD, SolidWorks, and other CAD software.
  • Experience in creating and modifying 2D and 3D drawings, models, and assemblies.
  • Knowledge of engineering standards, codes, and specifications.
  • Ability to work independently and collaboratively with engineers and other technicians.
  • Attention to detail, accuracy, and quality.
  • Good computer skills, including knowledge of Microsoft Word, Excel, and Outlook
  • Excellent communication and problem-solving skills.

    • VISA Sponsorship is not available.
    Salary Description
    $22.00 to $25.00 per hour depending on experience

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