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Technical Support Associate Jobs in Athens, GA (NOW HIRING)

Mannington Mills, Inc.

Maintenance Technician

Madison, GA · On-site

$31.01 - $41.77/hr

This position plays a key role in supporting, maintaining, and improving processes associated with ... Requirements: * Associate's degree, diploma or technical certificates in related field is ...

Mars

Sr. Site Project Engineer

Flowery Branch, GA · On-site

$90K - $118K/yr

Your role will be a senior active member of the Engineering community, site technical team, the ... Managing multiple responsibilities including project execution, functional support and self ...

Mars

Senior Project Engineer

Flowery Branch, GA · On-site

$90K - $118K/yr

Your role will be a senior active member of the Engineering community, site technical team, the ... Managing multiple responsibilities including project execution, functional support and self ...

Koch Industries

Electrical Superintendent

Madison, GA · On-site

Associate degree or higher in a related technical field * Previous experience in a wood products ... We provide essential resources and support to build and maintain physical, financial, and emotional ...

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Technical Support Associate information

See Athens, GA salary details

$10

$23

$55

How much do technical support associate jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for technical support associate in Athens, GA is $23.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $25.53 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What are the most commonly searched types of Technical Support jobs in Athens, GA?

The most popular types of Technical Support jobs in Athens, GA are:

What are popular job titles related to Technical Support Associate jobs in Athens, GA?

For Technical Support Associate jobs in Athens, GA, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Athens, GA look for?

The top searched job categories for Technical Support Associate jobs in Athens, GA are:

What cities near Athens, GA are hiring for Technical Support Associate jobs?

Cities near Athens, GA with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

Production Technician Associate - Day Shift

GXO Logistics

Social Circle, GA • On-site

$18.50 - $23.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 13 days ago

GXO Logistics rating

7.1

Company rating: 7.1 out of 10

Based on 240 frontline employees who took The Breakroom Quiz

204th of 362 rated logistics

Job description

Logistics at full potential.
At GXO, we're constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you'll have the support to excel at work and the resources to build a career you can be proud of.
At GXO Logistics, our employees take pride in their work and show dedication to their job. As the Production Technician Associate, you will assemble trailer components and sub-assemblies, as well as perform quality inspections of components and sub-assemblies.
1st Shift, Monday - Friday, 8:00am - 4:30pm.
Pay, benefits and more.
We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.
What you'll do on a typical day:
  • Identify and perform repetitive assembly of various trailer component parts using blueprints or work instructions
  • Safely utilize various measuring and inspection instruments
  • Use various power and hand tools in a safe manner
  • Work with a variety of materials, including steel, sheet metal, aluminum, solvents, oils and abrasives
  • Recommend measures to improve production methods, equipment performance and quality standards
  • Organize parts and equipment to maximize efficiency within department

What you need to succeed at GXO:
At a minimum, you'll need:
  • A high degree of technical skills and assembling techniques
  • Demonstrated ability to read, understand and follow job orders and work procedures
  • Ability to perform work in a manufacturing environment

It'd be great if you also have:
  • High school diploma or equivalent work or military experience
  • 2 years of experience and proven track record of successful performance in a warehouse environment
  • Availability to travel more than 75% of the time
  • Good communication skills
  • Proven ability to collaborate with and support other team members
  • Ability to be engaged and productive while remaining flexible and adaptable to changing conditions and expectations
  • Ability to work independently and in a team environment

This job requires the ability to:
  • Lift up to 50 lbs.
  • Work outside on occasion
  • Reach (including above your head)
  • Safely walk, bend, climb, push, pull, twist, squat and kneel
  • Visually adjust focus, have depth perception and close vision capabilities

We engineer faster, smarter, leaner supply chains.
GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work.
We are proud to be an Equal Opportunity employer including Disabled/Veterans.
GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.

What GXO Logistics employees say

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Benefits

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About GXO Logistics

Sourced by ZipRecruiter

GXO Logistics, located in Greenwich, CT, US, is a global leader in the logistics industry. Specializing in innovative supply chain management, it operates across various sectors including e-commerce, food and beverage, technology, and retail. The company has cemented a notable reputation for providing top-notch outsourcing solutions that equip businesses to respond to market changes quickly and efficiently. Originally part of XPO Logistics, GXO, officially separated and spun off as a unique corporation in 2021, taking with it decades of expertise and a robust client roster. Their mission is to propel businesses forward with cutting-edge logistics and transportation solutions while adhering to their core values of safety always, customer-centric, and inclusive.

Industry

Transportation and warehousing

Company size

10,000+ Employees

Headquarters location

Greenwich, CT, US

Year founded

2021

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