Technical Support Associate Jobs in Athens, GA (NOW HIRING)

Carotek, a SunSource company, provides process equipment solutions for the industrial, commercial and municipal markets in North Carolina, South Carolina, Tennessee, Georgia and Virginia. Carotek represents over 85 manufacturers as their process equipment distributor, representative, and repair center for pumps, blowers, heat exchangers, valves, instrumentation, IIoT, steam, hydronics and municipal products. www.carotek.com
An Account Manager at Carotek Inc. is a process equipment focused, customer-facing outside role that has the primary responsibility of growing sales with our existing customers, generating business with new customers, and improving relationships with the manufacturers that we represent.
The Account Manager uses a combination of sales acumen and technical competence to drive long-term, profitable relationships with our customers with a technical focus on process equipment. An Account Manager will be primarily responsible for selling Mechanical Products such as Pumps, Steam products, filtration, heat exchangers, or Instrumentation or Valves, or a combination of both Instrumentation and Valves.
This position is responsible for executing the Mechanical Product sales strategy and initiating contact with existing and potential customers in the NE Georgia territory for the sale of Carotek equipment including pump products, filtration products, steam products and services. Acting as a consultative business partner, problem solver, trusted advisor and technical expert in the application of our products, the person in this position will assist customers in the application of the products and services to meet their needs resulting in revenue generation.
Essential Functions:
• Call on end-users such as engineers, technicians and supervisory personnel to provide process solutions and application advice on our products
• Call on engineering firms who service our end-user customer base conducting informational training sessions on our products and their application
• Establish effective relationships with customers to gain their trust and confidence in applying our products
• Review specifications, application requirements and other documents and work closely with Inside Sales for preparations of resulting quotations
• Provide technical support for customers in the proper use, operation and maintenance of our equipment
• Proactive planning and execution of sales calls/customer visits
• Maintain an accurate forecast of your business potentials with your customers and the manufacturers we represent
• Prepares a weekly sales call plan with goal of maximizing exposure to customers (minimum of 5 sales calls per day)
• Formal and self-guided product training
• Product selection - determining product compatibility
• Quote generation and Sales Process Documentation
• Territory planning and overall business strategy planning
• Participate in local job-related professional organizations
• Grow territory by increasing penetration of existing accounts and developing new accounts
• Advise Inside Sales personnel as to margins to utilize for particular accounts or projects
• Actively maintain CRM database
• Maintain strong principal relationships
• Attend manufacture training sessions for products represented
This is a full-time position and there is some flexibility in the hours allowed but individuals in this position typically work Monday through Friday, 8:00 a.m. to 5:00 p.m. Local travel up to 75% of the time calling on your customer base and prospecting. Occasional travel is expected, which may require overnight stays and weekends. Ability to transport self to various facility sites as required. Must possess a valid state driver's license and acceptable driving record. Evening and weekend work may be required as job duties demand.
Experience, Education, and Skills:
• Associates degree in an engineering or technical field, or business concentration, A Bachelor's Degree is preferred
• Four years Outside Sales experience, preferably in a process equipment related industry and with a proven track record of success; Inside Sales and/or Field Service work a plus
• Ability to read, analyze and interpret technical documents and product specifications
• Ability to identify critical decision makers within customer organizations
• Ability to recognize customer's needs beyond the stated or obvious
• Ability to work in a professional manner with individuals from varying backgrounds, experience and educational levels
If you are interested and qualified for this opportunity, then we want to hear from you!
• Valid Drivers License Apply now at www.carotek.com
We Offer:
• Industry competitive compensation plan, base salary, plus monthly guarantee
• Monthly car allowance
• Cell phone and internet reimbursement
• Medical / Dental / Vision / 401K
• Paid vacation, holidays and sick days
• Ongoing training opportunities
• No cap commission plan for unlimited earning potential
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Duties, responsibilities and activities may change at any time with or without notice.
Equal Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process, please contact [email protected] to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí).
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