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Technical Support Associate Jobs in Ohio (NOW HIRING)

Belcan

Customer Support Associate IV

Milford, OH · On-site

$22 - $24/hr

Customer Support Associate IV Job Number: 366419 Category: Help Desk / Support Description: Job ... Communicate with Client Plants, Client Warehouses, Supply Chain, Shipping, Sales, Technical Service ...

JLL

Meeting Room Support

Cincinnati, OH

$15.25 - $20.50/hr

As a Meeting Room Support associate, you will serve as a primary point of contact for all meeting ... You'll provide hands-on technical support by diagnosing and resolving audio-visual issues ...

Belcan

Customer Support Associate IV

Milford, OH · On-site

$22 - $24/hr

Customer Support Associate IV Pay Rate: $22.00 - $24.00/hr Location: Milford, OH ZIP Code: 45150 ... Communicate with Client Plants, Client Warehouses, Supply Chain, Shipping, Sales, Technical Service ...

Collabera

Technical/Help Desk Support

Mason, OH

$15/hr

Technical Support Representative Location: Mason, OH Duration: 6+ months Pay Rate: $15.00/ hour ... Development of procedures for Support Center Record all communication relating to associates ...

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Technical Support Associate information

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How much do technical support associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for technical support associate in Ohio is $23.48, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $25.14 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Ohio? The most popular types of Technical Support jobs in Ohio are:
What are popular job titles related to Technical Support Associate jobs in Ohio? For Technical Support Associate jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Ohio look for? The top searched job categories for Technical Support Associate jobs in Ohio are:
What cities in Ohio are hiring for Technical Support Associate jobs? Cities in Ohio with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

Advanced IPT (Internet Protocol Telephony) Technical Support Specialist

CDK Global

Norwood, OH • On-site

Full-time

Re-posted 19 days ago

CDK Global rating

7.4

Company rating: 7.4 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

167th of 242 rated software companies

Job description

Company Description
ADP Dealer Services is now CDK Global.
Stability meets Agility. CDK is one of the largest technology providers to the automotive industry, with more than 26,000 dealer sites in over 100 countries and nearly 9,000 employees worldwide. From data scientists to sales and operations experts, we're hiring to support your growth and ours. We are looking to hire over 200 people by January in our new Center of Excellence in Norwood, OH!
GreenLight Your Career.
Job Description
ADP Dealer Services is now CDK Global. Stability meets Agility. CDK is one of the largest technology providers to the automotive industry, with more than 26,000 dealer sites in over 100 countries and nearly 9,000 employees worldwide. From data scientists to sales and operations experts, we're hiring to support your growth and ours. GreenLight Your Career.
Position Description:
Provide national support for CDK Internet Protocol Telephony (IPT) clients, systems, products, and initiatives by troubleshooting and resolving level II technical issues. This position will work directly with tier one support associates, clients, engineering, Field Service Engineers, and various vendor partners.
This position requires the individual to assume a leadership role in resolving client issues and to mentor and train other support associates
Position Overview:
  • Receive inbound escalation calls and voicemails from tier one
  • Resolve client and associate inquiries in a timely and accurate manner
  • Attend training as required to stay current with industry developments
  • Understand and implement ADP processes and policies
  • Thoroughly and accurately document all inquiries and activities utilizing the method provided
  • Assume a leadership role in when partnering to resolve client issues
  • Develop and deliver training to other teams as needed
  • Work with product teams to develop and deliver products and enhancements to market
  • Able to cover a rotating on call shift to include weekends and holidays

Qualifications
Outstanding interpersonal skills to deal with diverse personalities and work styles; ability to handle high call volumes and work demands. Superior verbal communication skills. Clear, concise, and timely documentation of troubleshooting and diagnostic work performed.
  • Ability to troubleshoot technical problems, demonstrate problem solving and resourcefulness in obtaining information. Ability to quickly assimilate problems and develop a resolution strategy.
  • Ability to work as a team member, contribute to good team dynamics, and work with limited supervision.
  • Ability to adapt to shifting priorities and be able to handle multiple tasks simultaneously.
  • Advanced understanding of data center architecture, design, implementation and support.
  • Ability to multi-task across a variety of client and technical issues.
  • CCNA Required
  • CCNP is a highly desirable
  • Must have the ability to read, write, and speak English fluently. Spanish and French language ability is desirable

Experience:
  • 3-5+ years of user support or implementation experience within a technical support organization is required.
  • Experience in a call or technical assistance center is required as is experience in supporting networks, IP Telephony, or PBX environments.
  • Excellent customer service skills including phone, follow-up, and availability.
  • Proven ability to lead by example and affect a positive change among peers.

A strong level of understanding in at least one of the following key product disciplines is required:
IP Telephony:
  • Experience with Voice/IP, Voice/Frame Relay, Call Manager, Unified Messaging Systems.
  • Networking: Network support, network design, and/or analysis is expected at this level.
  • Good knowledge of TCP/IP, IPX, token ring, and SNA/SDLC protocols. Knowledge of telco WAN connectivity concepts (analog, DDS, T1, ISDN, Frame Relay, etc...).
  • Complete understanding of LAN connectivity hardware and wiring concepts (10/100baseT/routers/Switches/Hubs & terminal servers); router and switching technologies RIP, OSPF, IGRP, EIGRP.

Microsoft Servers: Server support or server install configuration is expected at this level.
Network Operating Systems (Win 98/NT 4.0/2000, Linux, Novell); Network Applications (Exchange, Proxy, IIS, MS Terminal Server).BS/BA degree in Computer Science or equivalent work and educational experience.
Additional Information
We cannot succeed as a world class service company unless we globally attract, motivate, empower and retain exceptionally knowledgeable, talented, and committed associates.
Our associates have a strong work ethic and results-orientation, believe in and support our core values, and reflect the diverse business environments in which we operate. We will offer our associates challenges, opportunities, and advancement in an informal, fast-paced, non-bureaucratic environment that is sensitive to work-family and flexible-schedule issues. We will provide technologies that enable our associates to meet our clients' ever-changing product needs and preferences.
We want each associate to feel like an integral part of a team that is making a discernible positive contribution to CDK's success. Our goal is to be the clear employer of choice for our current and future associates.
CDK Global is an Equal Opportunity Employer; Minorities/Women/Veterans/Disabled.
We believe that diversity in all aspects of business leads to strength.

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