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Technical Support Associate Jobs in Jackson, OH (NOW HIRING)

MCS

Network Syst. Administrator III

Piketon, OH · On-site

Develops technical implementation, configuration, monitoring, audit administration, and support ... Associate (CCNA) Certification, Microsoft Certified Information Technology Professional (MCITP ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Jackson, OH

Technical Support Associate information

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$8

$19

$44

How much do technical support associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for technical support associate in Jackson, OH is $19.29, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $20.67 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What cities near Jackson, OH are hiring for Technical Support Associate jobs? Cities near Jackson, OH with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

Engineering Technical Assistant

Centrus Energy Corp.

Piketon, OH • On-site

$30K - $35K/yr

Full-time

Posted 12 days ago

Job description


Job Summary:
At Centrus Energy, we're strengthening technical documentation, procedures, and corrective-action processes that support safe, compliant nuclear operations. As an Engineering Technical Assistant supporting the American Centrifuge Plant engineering team in Piketon, you'll work alongside engineers and subject matter experts to turn complex technical information into clear, accurate procedures, work instructions, reports, training materials, and other controlled documents while also helping move CATSWeb issues, actions, and subtasks from identification through effective closure. This is a hands-on technical writing, procedure development, and engineering support role that's ideal for someone who combines technical curiosity, strong writing skills, sound judgment, organization, and disciplined follow-through.
What You Will Do:
Develop, revise, and maintain technical and administrative procedures, work instructions, job aids, reports, training content, and supporting engineering documentation by gathering and validating input from engineers and subject matter experts. You will also perform or support the disposition, planning, coordination, tracking, and closure of CATSWeb Condition Notifications, Actions, and Subtasks, including problem definition, corrective action planning, extent-of-condition reviews, SMART subtasks, recurrence-prevention measures, closure evidence, and status reporting. The role works across Engineering, Quality, Regulatory, Operations, Maintenance, Training, Configuration Management, and Document Control; limited routine administrative support may be assigned, but the primary focus is technical documentation, procedure development, corrective-action execution, and engineering workflow support.
Key Responsibilities:
  • Develop, revise, format, and maintain technical and administrative procedures, work instructions, job aids, manuals, reports, required reading, training materials, and other controlled or supporting documents.
  • Partner with engineers, subject matter experts, and end users to gather and validate technical information and translate drawings, specifications, work packages, engineering records, and complex processes into clear, accurate, usable content.
  • Coordinate document reviews, comment resolution, change evaluations, approvals, issuance, and records, maintaining traceability and alignment with document control, configuration management, quality, and regulatory requirements.
  • Coordinate and, when qualified and authorized, perform assigned CATSWeb disposition and resolution activities for issues, actions, and subtasks from initial engineering review through completion and closure.
  • Support corrective action plans that define the problem and cause, identify immediate or compensatory actions, evaluate extent of condition, resolve the issue, prevent recurrence, and include effectiveness reviews when appropriate.
  • Develop and track SMART subtasks; collect and evaluate objective closure evidence; draft action-taken descriptions and closure summaries; and monitor due dates, aging items, recurring issues, and backlog-reduction priorities.
  • Coordinate across functions, prepare status updates and metrics, exercise technical judgment within assigned scope, escalate decisions requiring formal engineering, safety, quality, or regulatory approval, and perform limited technical administrative support as needed.

We'd Love to Hear From People With:
  • An associate degree or higher in engineering technology, engineering science, physical sciences, technical writing or communication, quality assurance, industrial technology, or a related field - or an equivalent combination of relevant education and experience.
  • 2+ years of experience in technical writing, procedure writing, engineering support, corrective action or CAPA, quality, document control, manufacturing, operations support, or a related technical environment.
  • Demonstrated ability to develop and edit procedures, work instructions, technical reports, training materials, or other controlled documents using clear, concise, user-focused language.
  • Ability to read, interpret, and organize information from technical procedures, work packages, drawings, specifications, engineering records, corrective action records, and regulatory or quality documents, with subject matter expert support as needed.
  • Strong written and verbal communication skills and the ability to collaborate with technical personnel, ask effective questions, resolve comments, and maintain accuracy and traceability.
  • Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook, and comfort using document repositories, action-tracking systems, records management tools, or similar enterprise systems.
  • Strong organization, prioritization, judgment, and attention to detail, including the ability to manage multiple assignments and sensitive information and to obtain and maintain a DOE Q security clearance.

A Successful Candidate Brings:
  • 3+ years of experience developing or revising technical procedures, work instructions, controlled documents, training materials, or technical reports.
  • Experience supporting nuclear, DOE, NRC, manufacturing, construction, chemical processing, aerospace, defense, utilities, or another highly regulated technical organization.
  • Experience with CATSWeb or another corrective action, CAPA, issue-tracking, work-control, quality-management, or regulatory-commitment tracking system.
  • Familiarity with apparent or root cause methods, 5-Why analysis, SMART actions, extent-of-condition reviews, corrective action effectiveness, recurrence prevention, and objective closure evidence.
  • Knowledge of document control, configuration management, records management, and change management principles; formal technical-writing or procedure-writing training or certification and an active or previously held DOE Q clearance are valued.

Pay
Estimated Starting Base Salary Range: $54,299-$90,499. This position is Bonus eligible. Centrus considers several factors when extending job offers, including but not limited to candidates' key skills, relevant work experience, and education/training/certifications. While the posted range reflects the anticipated hiring range for this position, compensation above the range may be considered for candidates with exceptional qualifications and directly relevant experience.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
This position will require a pre-employment background check and a pre-employment drug test.
Centrus Energy and all subsidiaries shall abide by the applicable legal requirements. We prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin.
This position requires the successful candidate to obtain and maintain a Q security clearance. Candidates for positions requiring a security clearance are required to be tested for the absence of any illegal drug as defined in 10 CFR 707.4 prior to an offer of employment being made. In addition, once employed, employees will become part of a random drug testing program and may also be tested in the event of any incident causing injury or causing damage to property, or if it is determined that there is a reasonable suspicion the employee is under the influence of drugs or alcohol. This position will require preemployment background check on the part of the Company and in order to receive a Q security clearance, a background investigation by the Federal government. Subsequent Federal government reinvestigations may be required.
Centrus Energy Corp. is an Equal Opportunity Employer

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