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Technical Support Associate Jobs in Jackson, OH (NOW HIRING)

Rural King

Firearms Associate

New Boston, OH · On-site

When you join the Rural King team, you become a contributing member in supporting the needs of and ... technical specifications, as necessary. * Utilize upselling and cross-selling techniques to ...

Rural King

Firearms Associate

Waverly, OH

When you join the Rural King team, you become a contributing member in supporting the needs of and ... technical specifications, as necessary. * Utilize upselling and cross-selling techniques to ...

Rural King

Firearms Associate

New Boston, OH · On-site

When you join the Rural King team, you become a contributing member in supporting the needs of and ... technical specifications, as necessary. * Utilize upselling and cross-selling techniques to ...

New

Rural King

Firearms Associate

Waverly, OH · On-site

$14.50/hr

When you join the Rural King team, you become a contributing member in supporting the needs of and ... technical specifications, as necessary. * Utilize upselling and cross-selling techniques to ...

Rural King

Firearms Associate

Waverly, OH

$14.50/hr

When you join the Rural King team, you become a contributing member in supporting the needs of and ... technical specifications, as necessary. * Utilize upselling and cross-selling techniques to ...

Rural King

Firearms Associate

New Boston, OH · On-site

When you join the Rural King team, you become a contributing member in supporting the needs of and ... technical specifications, as necessary. * Utilize upselling and cross-selling techniques to ...

MCS

Laboratory Services Technician II

Piketon, OH · On-site

$15.25 - $20.25/hr

Provides technical, administrative, and functional support to the Laboratory Services team ... High School Diploma/GED and an associates degree in related science, or an equivalent combination ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Jackson, OH

Technical Support Associate information

See Jackson, OH salary details

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How much do technical support associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for technical support associate in Jackson, OH is $19.29, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $20.67 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What cities near Jackson, OH are hiring for Technical Support Associate jobs? Cities near Jackson, OH with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

Sr Application Operations Engineer

GE Aerospace

Peebles, OH • On-site

Full-time

Re-posted 7 days ago

GE Aerospace rating

8.9

Company rating: 8.9 out of 10

Based on 181 frontline employees who took The Breakroom Quiz

13th of 72 rated aerospace companies

Job description

Job Description Summary
The Sr. Application Operations Engineer will serve as a key technical owner for hardware-connected applications and manufacturing technology integrations across shop, lab, and test environments. This role partners closely with DT, engineering, manufacturing, and operations leadership to deploy, support, and improve digital solutions that directly enable Safety, Quality, Delivery, and Cost (SQDC) priorities.
In this role, you will work at the intersection of software, hardware, and manufacturing operations, translating shopfloor and engineering needs into stable, secure, and high-performing technical solutions. You will support and improve connected systems involving machine connectivity, industrial I/O, sensors, IoT-enabled devices, National Instruments platforms, data acquisition, HMI/SCADA, and additive manufacturing / 3D printing-related technologies. The role also requires the ability to work effectively with electronic hardware, interpret schematics, and read engineering drawings and prints to support troubleshooting, integration, and implementation activities.
The ideal candidate brings strong technical depth, hands-on troubleshooting capability, and a proactive approach to continuous improvement in manufacturing technology environments.
Job Description
Roles and Responsibilities:
  • Lead the deployment, configuration, integration, support, and continuous improvement of hardware-enabled applications and connected manufacturing technologies.
  • Support digital factory capabilities including machine connectivity, industrial I/O, sensor enablement, IoT/edge devices, data acquisition, mobility, and equipment-to-application integration.
  • Provide technical support for site-specific software and platforms such as factory management, analytics, HMI/SCADA, test applications, and connected engineering tools.
  • Support National Instruments-based platforms, instrumentation, and data acquisition environments used in lab, test, and manufacturing applications.
  • Support additive manufacturing / 3D printing systems and related workflows, including equipment interfaces, application support, and troubleshooting where applicable.
  • Interpret electrical and electronic schematics, wiring diagrams, and engineering prints to support system integration, issue resolution, and equipment/application interfacing.
  • Monitor application and system performance, identify issues, and implement solutions to ensure reliability, availability, and performance.
  • Respond to and resolve user-, customer-, and system-reported incidents involving applications, hardware interfaces, instrumentation, or connected equipment, minimizing downtime and business impact.
  • Partner with DT, engineering, manufacturing, maintenance, and equipment stakeholders to identify root causes and implement corrective and preventive actions.
  • Maintain awareness of deployments, infrastructure updates, and equipment changes that may affect system availability, and proactively prevent disruptions.
  • Develop and maintain documentation for system configurations, application integrations, hardware interfaces, support procedures, and technical standards.
  • Ensure conformance with established architecture, standards, cybersecurity expectations, and operational support practices.
  • Identify opportunities to improve reliability, standardization, automation, and supportability across connected systems and applications.
  • Work independently on projects while contributing across the team, managing scope, priorities, and execution against deadlines.
  • Partner with users, product/service owners, and operational leaders on new capability introductions, changes, and transitions to steady-state support.

Minimum Qualifications:
  • Bachelor's degree from accredited university or college with minimum of 2 years of professional experience OR Associates degree with minimum of 5 years of professional experience OR High School Diploma with minimum of 7 years of professional experience
  • Note: Military experience is equivalent to professional experience
  • Eligibility Requirement:
  • -Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job.

Desired Characteristics:
Technical Expertise
  • Experience supporting hardware/software solutions in a shop floor manufacturing, lab, or test environment
  • Experience with machine connectivity, industrial I/O, instrumentation, sensors, and equipment integration
  • Experience with IoT / edge-connected devices and data acquisition architecture
  • Experience with National Instruments hardware/software, DAQ systems, or automated test environments
  • Experience supporting HMI/SCADA, factory management, analytics, or digital manufacturing applications
  • Experience with 3D printing / additive manufacturing systems and related workflows
  • Understanding of electronic systems and components in support of troubleshooting, integration, and equipment interfacing
  • Ability to read and interpret electrical schematics, wiring diagrams, and engineering drawings / prints
  • Experience with SQL, scripting, application servers, web-based tools, and systems integration
  • Experience with networking infrastructure in operational or industrial environments
  • Ability to apply technical standards and architecture concepts to support and project work
  • Interest in current and emerging technologies demonstrated through training, job experience, and/or industry activities

Business Acumen
  • Understands key cross-functional concepts that impact manufacturing and operations
  • Aware of business priorities and organizational dynamics
  • Understands the importance of aligning digital and hardware-enabled solutions to SQDC priorities

Leadership
  • Works independently while knowing when to seek guidance or escalate
  • Helps drive technical direction within assigned systems, integrations, or projects
  • Supports team success through collaboration, knowledge sharing, and mentoring where appropriate
  • Identifies and raises issues, risks, constraints, and improvement opportunities

Personal Attributes
  • High level of energy and enthusiasm with the ability to thrive in a fast-paced environment
  • Demonstrated customer focus and commitment to practical, high-value solutions
  • Change-oriented and proactive in identifying and implementing improvements
  • Strong oral and written communication skills
  • Strong analytical, troubleshooting, and problem-solving skills
  • Ability to manage multiple priorities effectively
  • Self-motivated and passionate about learning new technologies
  • Open-minded to new ideas, perspectives, and methods
  • Quality- and cost-driven with strong attention to reliability and performance

This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)).
Additional Information
GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: No

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