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Technical Support Associate Jobs in Jackson, OH (NOW HIRING)

OhioHealth

Technical Lab Assistant BU

Athens, OH · On-site

$29K - $34K/yr

... supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information ...

OhioHealth

Technical Lab Assistant BU

Athens, OH · On-site

$29K - $34K/yr

... supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information ...

Rural King

Firearms Associate

Chillicothe, OH · On-site

$14.50/hr

When you join the Rural King team, you become a contributing member in supporting the needs of and ... technical specifications, as necessary. * Utilize upselling and cross-selling techniques to ...

Rural King

Firearms Associate

New Boston, OH · On-site

When you join the Rural King team, you become a contributing member in supporting the needs of and ... technical specifications, as necessary. * Utilize upselling and cross-selling techniques to ...

Rural King

Firearms Associate

Chillicothe, OH · On-site

When you join the Rural King team, you become a contributing member in supporting the needs of and ... technical specifications, as necessary. * Utilize upselling and cross-selling techniques to ...

Rural King

Firearms Associate

New Boston, OH

When you join the Rural King team, you become a contributing member in supporting the needs of and ... technical specifications, as necessary. * Utilize upselling and cross-selling techniques to ...

Rural King

Firearms Associate

New Boston, OH · On-site

When you join the Rural King team, you become a contributing member in supporting the needs of and ... technical specifications, as necessary. * Utilize upselling and cross-selling techniques to ...

Rural King

Firearms Associate

Chillicothe, OH

$14.50/hr

When you join the Rural King team, you become a contributing member in supporting the needs of and ... technical specifications, as necessary. * Utilize upselling and cross-selling techniques to ...

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Showing results 21-40

All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Jackson, OH

Technical Support Associate information

See Jackson, OH salary details

$8

$19

$44

How much do technical support associate jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for technical support associate in Jackson, OH is $19.29, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $20.67 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What cities near Jackson, OH are hiring for Technical Support Associate jobs?

Cities near Jackson, OH with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Jackson, OH as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $40,113 per year, or $19.3 per hour.

IT Help Desk Technician

Integrated Services for Behavioral Health

Athens, OH • On-site

$25.66 - $30.06/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

Job description

We are seeking an IT Help Desk Technician!
Franklin County, OH
Integrated Services for Behavioral Health (ISBH) is a community-minded, forward-thinking behavioral health organization helping people along the road to health and well-being. We meet people in their homes and communities and help connect them to the resources they need. We serve Southeastern and Central Ohio with a comprehensive array of behavioral health and other services � working with local partners to promote healthy people and strong communities. All of our services are intended to be collaborative and personalized for the individual.
This position will be responsible for providing a professional level of technical support to all employees, providers, interns, temporary staff, and contractors at all of our locations across the State of Ohio. This support will consist of hardware, software, system, telecom, and technology troubleshooting, installation, configuration, maintenance, and problem resolution. Under indirect supervision, this position will also provide responses to telephone calls, email requests, helpdesk tickets, and direct staff requests for technical support, which may require the helpdesk technician to research and follow up on problems that could require additional resources.
The pay range for this position is $25.66 - $30.06 per hour based on experience, education, and/or licensure.
Essential Functions:
  • Provide first-level technical troubleshooting support to resolve general internal ISBH IT and/or system support issues via telephone, chat, remote communication tools, as well as in person.
  • Ensure all assigned tickets are resolved in an efficient, timely, complete, and customer-friendly manner.
  • Responsible for account management, including resetting passwords, unlocking accounts, modifying user groups, creating accounts, disabling accounts, deleting accounts, and troubleshooting account problems/issues.
  • Research and resolve all assigned technical issues in a timely and efficient manner, and/or escalate the issue to tier 2 support as appropriate.
  • Appropriately document all customer interactions within each assigned help desk ticket.
  • Installs, updates, tests, and configures software components for end users as necessary.
  • Apply diagnostic tools, skills, and experience to aid in troubleshooting and resolving all assigned technical issues.
  • Test fixes to technical issues to ensure problem resolution and customer satisfaction.
  • Perform ongoing preventative maintenance on endpoint devices as required.
  • Build new endpoint devices as necessary, following published procedures, to support new hires and/or ongoing device refresh cycles.
  • Rebuild existing endpoint devices as necessary, following published procedures, to support device reuse and/or issue resolution.
  • Appropriately wipe endpoint devices, following published procedures, in support of device recycling and/or device refresh cycles.
  • Work on special IT or technology projects as assigned.
  • Log all support calls and interactions into the helpdesk ticketing system.
  • Provide technical training on ISBH systems for all staff, including new hire orientation, new systems rollout, and special projects or initiatives as necessary.
  • Follow up with end users post ticket resolution to help ensure customer satisfaction.
  • Maintain appropriate IT inventory documentation and update the inventory system in a timely manner as changes occur.
  • Remove viruses and/or infected files as appropriate and communicate with staff regarding potential risks.
  • Adhere to the ISBH Confidentiality Policy.
  • Participate in New-Hire Orientation as needed.
  • Other technology projects and tasks as assigned by the supervisor.
  • Travel to offices throughout the service area is required.

Minimum Requirements:
  • Associate's degree in an IT-related field or completion of vocational/technical/business school, or equivalent IT certification required. A+ certification required
  • At least 3 years of helpdesk or technology experience within a Microsoft Windows-based environment required.
  • One year of experience in a Healthcare IT setting preferred.
  • Excellent customer service and communication skills.
  • In-depth knowledge of desktop support, as well as basic computer hardware and software troubleshooting.
  • Basic knowledge of networking principals including configuration of network routing and firewall rules.
  • In-depth knowledge of Microsoft Windows and network security.
  • In-depth knowledge of Microsoft 365 and cloud computing environment.
  • Basic knowledge of installation and management of software (updates, tools, etc.).
  • In-depth experience providing customer service support via in-person, phone or remote means.
  • Experience with mobile device management.
  • In-depth ability to troubleshoot, repair, and configure PC's, switches, routers, etc.
  • Working knowledge of wireless networking required.
  • Strong interpersonal and communication skills, with the ability to build rapport amongst multi-departmental teams.
  • Strong organizational skills and the ability to manage multiple tasks and priorities.
  • Ability to work collaboratively as part of a multidisciplinary team.

This position requires moderate physical effort on a regular basis, as in frequent traveling, standing, walking, bending, prolonged sitting, stooping, or reaching and/or occasional lifting.
Enjoy a great work environment with an excellent salary, generous paid time off, and a strong benefits package!
Benefits include:
  • Medical
  • Dental
  • Vision
  • Short-term Disability
  • Long-term Disability
  • 401K w/ Employer Match
  • Employee Assistance Program (EAP) provides support and resources to help you and your family with a range of issues.

To learn more about our organization: https://ISBH.org/
OUR MISSION
Delivering exceptional care through connection
OUR VALUES
Dignity - We meet people where they are on their journey with respect and hope
Collaboration - We listen to understand and ask how we can best support the people and communities we serve
Wellbeing - We celebrate one another's strengths, and we support one another in being well
Excellence - We demand high-quality care for those we serve, and are a leader in how we care for one another as a team
Innovation - We deeply value a range of perspectives and experiences, knowing it is what inspires us to stretch past where we are and reach towards what we know is possible
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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