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Technical Support Associate Jobs in Cleveland, OH

Mancan

Technical Support Specialist

Cleveland, OH

$20/hr

Provide fast and accurate support to any assigned contact us email requests coming from the company ... Associates degree or technical training preferred. 1-2 years Customer Service/Technical Service ...

Whitaker Networks Inc

Support Specialist

Fairlawn, OH · Remote

Associate or bachelor's degree in Information Technology, Computer Science, or related field * Proven experience in a technical support role, preferably within an MSP environment * Strong knowledge ...

TEKsystems

Service Desk Analyst

Westlake, OH · Remote

$18 - $23/hr

Tuesday through Saturday, 12:00 AM - 8:30 AM EST Position Overview We are seeking a Service Desk Support Associate to provide technical support in a fast-paced, 24/7 support environment. This role ...

Yardi

Associate Technical Account Manager

Cleveland, OH · On-site

$31.25 - $32.81/hr

... We're looking for an Associate Technical Account Manager (ATAM) to help our multifamily ... You'll build expertise in how Yardi's software supports every stage of the renter journey and ...

Tremco CPG Inc.

Field Technical Specialist

Beachwood, OH · On-site

$75K - $85K/yr

The Field Technical Specialist is a sales and support role , designed to generate contractor ... Associate s degree (AAS), or Trade School Certification, or Bachelor s Degree (BS) preferred. * 5+ ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Cleveland, OH

Technical Support Associate information

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$10

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How much do technical support associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for technical support associate in Cleveland, OH is $23.96, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $25.67 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Cleveland, OH?

The most popular types of Technical Support jobs in Cleveland, OH are:

What are popular job titles related to Technical Support Associate jobs in Cleveland, OH?

For Technical Support Associate jobs in Cleveland, OH, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Cleveland, OH look for?

The top searched job categories for Technical Support Associate jobs in Cleveland, OH are:

What cities near Cleveland, OH are hiring for Technical Support Associate jobs?

Cities near Cleveland, OH with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

Technical Support Specialist

Mancan

Cleveland, OH

$20/hr

Full-time

Posted 12 days ago

Job description

Description of Job:
The Technical Service Representative is mainly responsible for handling and resolving all customer and end user inquiries related to pellet stove, wood stove, and other installed heating products. Tasks include diagnoses, identification, and isolation of problems based upon reported comments, and being able to document all findings from every call to the companys call log software. This role will act as a technician for all pellet and wood stove technical requests, as well as other installed heaters. You will be the main point of contact for all end users inquiring about pellet and wood stoves, and other installed heaters.
Essential Duties & Responsibilities:
Deliver world class customer service by responding to users and customers via email, vendor portals, in-bound and outbound phone calls, or through internal web chat function.
Recognize quality issues versus user error consistently and accurately on various installed and portable heaters.
Provide fast and accurate support to any assigned contact us email requests coming from the company website
Respond to inbound phone calls from the 1-800 number, providing technical solutions to all questions and inquiries.
Recommend solutions to customer inquiries and issues with pellet and wood stoves and select installed heaters, such as related venting, fuel, hose, fittings, and accessories that complement utilization of all installed heating and camping product lines.
Maintain up to date product knowledge by following trends in the industry and applying that knowledge accordingly.
Identify and recommend technical based opportunities to enhance EGIs value proposition through product performance and customer service
Demonstrate the ability to explain EGI product information in an organized, clear, and concise way.
Provide answers to consumers by identifying problems; research answers; guide clients through maintenance and corrective steps.
Enter orders and RMA's in SL9/Infor operating system.
Process credit card orders through the Magento web-based operating system or by processing on an internal website.
Display professionalism when representing the company in the field at customer sites, training events, and trade shows.
Log and document all customer, distributor, and field technician inquires in company software to support requirements of the internal quality program.
Occasionally assist marketing to create assets including sell sheets and images.
Assist with internal web team to provide content, images, and marketing support for any EGI web initiatives
Communicate with parts specialist to help advise internal stock, and stock levels of service parts
Offseason projects can include taking technical calls for outdoor power equipment, occasional re-work projects at our distribution center, and specialized training classes on all hearth products.
Education & Experience:
Associates degree or technical training preferred.
1-2 years Customer Service/Technical Service experience required
Being bi-lingual in Spanish is a plus
Job Knowledge, Skills & Abilities:
Intermediate to advanced level skills with Microsoft Office products including Word, Outlook and Excel.
Ability to take direction and work within a team to complete a large task.
Pay: $20.00
Positions are Monday-Fri from 8am-5pm w/OT required. Will also work every other Saturday from 9am-2pm during peak season times.
Resumes are required in order to be eligible for consideration.
Apply Now at www.mancan.com
You may also apply at Mancan 6341 Pearl Road Parma Heights, OH 44130
Applications are accepted Monday-Thursday from 9am-11am or 1pm-3pm
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