ZipRecruiter

Log In

1

Tech Support Jobs in Cleveland, OH (NOW HIRING)

TCC Technology

IT Support Technician

Westlake, OH · On-site

$20 - $22/hr

We are seeking an IT Support Technician to join our team! You will resolve computer-related issues for our clients in a wide array of industries. ROLE AND RESPONSIBILITIES * Provide remote and on ...

Hudson City School District

Technology Support

Hudson, OH · On-site

$21.06/hr

Technology Support CLASS: 18.2 LOCATION: Elementary Level ASSIGNMENT: 198 Annual Days HOURS: 8 Hours Daily STARTING PAY: $21.06 hourly Hours and location subject to change per Negotiated Agreement ...

Hana Technologies, Inc.

IT Support Specialist

Solon, OH

$40K - $50K/yr

The IT Support Specialist serves as the primary point of contact for end-user technology support, delivering exceptional customer service while ensuring employees have the technology and resources ...

AVI Foodsystems

IT Support Specialist

Cleveland, OH

AVI Foodsystems is looking for an energetic and optimistic team member to fill the role of IT Support Specialist at our Headquarters location in Warren, OH. This is an on-site position that will be ...

AVI Foodsystems, Inc.

IT Support Specialist

Akron, OH · On-site

AVI Foodsystems is looking for an energetic and optimistic team member to fill the role of IT Support Specialist at our Headquarters location in Warren, OH. This is an on-site position that will be ...

Syntec, LLC

Tier 2 IT Support Specialist

Cleveland, OH · On-site

$50K - $65K/yr

Syntec is looking for a IT Support Specialist - Tier 2: Syntec is Northern Ohio's premier dental-specific IT Managed Service Provider, located in northern Ohio. We provide Managed IT Services, ...

Euclid Chemical

IT Support Technician

Cleveland, OH · On-site

$25 - $30/hr

Euclid Chemical is currently seeking a Dispenser IT Support Technician to be responsible for managing and troubleshooting PC hardware/software, supporting dispensing equipment systems, providing ...

next page

Showing results 1-20

All JobsTech Support JobsTech Support Jobs in Cleveland, OH

Tech Support information

See Cleveland, OH salary details

$26.2K

$42.2K

$64K

How much do tech support jobs pay per year?

As of Aug 22, 2026, the average yearly pay for tech support in Cleveland, OH is $42,168.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,400.00 and $45,600.00 per year, depending on experience, location, and employer.

What is a tech support specialist?

Tech support specialists are professionals who assist users in resolving technical issues with hardware, software, or network systems. They provide guidance by troubleshooting problems, answering questions, and offering solutions via phone, email, chat, or in person. Their goal is to ensure that technology functions smoothly for individuals or organizations by addressing technical challenges promptly and efficiently.

What are the qualifications to get a job in tech support?

The qualifications for jobs in technical or tech support vary but typically include a high school diploma and experience with repairing technology and customer service. Some companies may prefer candidates with a bachelor’s degree in computer science or certification in a specific type of software or hardware. Others may provide on-the-job training in their system. Technical or tech support jobs typically involve helping a company with issues that come up in its internal system or assisting individuals with problems. Duties frequently involve using helpdesk software, checking on system operations, explaining technical processes to users, and tracking issues to identify faults with software or hardware.

What are the key skills and qualifications needed to thrive as a tech support specialist, and why are they important?

To thrive as a Tech Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and common operating systems, typically supported by relevant IT certifications or coursework. Familiarity with ticketing systems, remote desktop software, and diagnostic tools is often required. Exceptional communication skills, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure timely, accurate support and contribute to positive user experiences and organizational efficiency.

What are some common challenges faced by tech support professionals and how can they be managed?

Tech Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, communicating effectively with users of varying technical backgrounds, and managing multiple support requests simultaneously. Success in this role typically involves staying organized, maintaining patience, and developing strong problem-solving skills. Collaborating with team members and documenting solutions can help resolve issues more efficiently and improve the overall customer experience.

What is the difference between Tech Support vs Help Desk Technician?

AspectTech SupportHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ are common
Work EnvironmentOn-site or remote; troubleshooting hardware/software issues for end-usersOn-site or remote; providing technical assistance and support to users
Employer & Industry UsageIT companies, tech support firms, corporate IT departmentsIT service providers, corporate IT, government agencies

Both roles involve assisting users with technical issues, often requiring similar certifications and working in comparable environments. The main difference lies in scope: Tech Support may handle more complex technical problems, while Help Desk Technicians focus on user support and issue resolution.

What is entry level tech support?

Entry level tech support refers to the initial position in technical support roles, typically requiring minimal prior experience. It involves assisting users with basic hardware, software, and network issues, often using troubleshooting tools and customer service skills. These roles usually require a high school diploma or equivalent and may offer on-the-job training or certifications like CompTIA A+.

What is the job of a tech support?

A tech support professional assists users with troubleshooting hardware and software issues, providing technical guidance and solutions. They often use diagnostic tools, communicate clearly with customers, and may hold certifications like CompTIA A+ to perform their duties effectively.

What skills do I need for tech support?

Tech support professionals need strong communication skills to explain technical issues clearly, along with problem-solving abilities to diagnose and resolve hardware and software problems. Knowledge of operating systems, networking, and common troubleshooting tools is essential, and certifications like CompTIA A+ can enhance credibility and job prospects.
More about Tech Support jobs

What are the most commonly searched types of Tech Support jobs in Cleveland, OH?

The most popular types of Tech Support jobs in Cleveland, OH are:

What are popular job titles related to Tech Support jobs in Cleveland, OH?

For Tech Support jobs in Cleveland, OH, the most frequently searched job titles are:

What job categories do people searching Tech Support jobs in Cleveland, OH look for?

The top searched job categories for Tech Support jobs in Cleveland, OH are:

What cities near Cleveland, OH are hiring for Tech Support jobs?

Cities near Cleveland, OH with the most Tech Support job openings:

Tech Support jobs near you
Infographic showing various Tech Support job openings in Cleveland, OH as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $42,168 per year, or $20.3 per hour.

IT Support Technician

TCC Technology

Westlake, OH • On-site

$20 - $22/hr

Full-time

Medical, Dental, Vision

Re-posted 6 days ago

Job description

We are seeking an IT Support Technician to join our team! You will resolve computer-related issues for our clients in a wide array of industries.


ROLE AND RESPONSIBILITIES


• Provide remote and on-site support at client locations, using troubleshooting skills until problems are resolved. Service requests must be handled within the Ticket Response Priority Chart.
• Install and maintain technology including, but not limited to, computers, printers, projectors, audio systems, interactive whiteboards, security cameras, phones, software and peripherals and respond to client tickets and alerts via our ticket system.
• Facilitate warranty replacement parts for customer equipment, and communicate with vendors regarding network equipment, computers, software acquisition and repair.
• Research new methodologies, products to better serve customers
• Document daily job procedures and maintain detailed records of customer networks
• Make recommendations to other company team members solving problems and irregularities in work requirements
• Actively participate in personal and professional development and maintain knowledge of current and new technologies that the company offers
• Comply with company policies, as well as health and safety issues
• Promote a team environment
• Ability to manage multiple tasks simultaneously and adjust to shifting priorities
• Other duties as required or assigned


QUALIFICATIONS AND EDUCATION REQUIREMENTS
• One year of experience managing and maintaining IT systems
• High School Diploma or equivalent


PREFERRED SKILLS
• Experience with Windows and/or Mac Desktop and Servers and network systems
• Microsoft Certifications a plus

BENEFITS
• Health Insurance
• Paid Time Off
• Mileage Reimbursement

Company Description

TCC is an IT Support company that has been providing thoughtful technical support and solutions to customers throughout Northeast Ohio for over 20 years. Our team is comprised of a passionate group of people who work as trusted advisors to solve challenges and implement new technologies for its customers each and every day. We get to work across a wide spectrum of industries and businesses of all sizes. The technology world is fast paced and always filled with something new and exciting. We are always looking for friendly, enthusiastic people to join our team!