IT Support Technician
$20.25 - $27.75/hr
IT Support TechnicianThe IT Support Technician is responsible for providing technical support and assistance to employees. This role supports hardware, software, network, and system related issues ...
IT Support Technician
$20.25 - $27.75/hr
IT Support TechnicianThe IT Support Technician is responsible for providing technical support and assistance to employees. This role supports hardware, software, network, and system related issues ...
IT Support Technician
$20.25 - $27.75/hr
IT Support TechnicianThe IT Support Technician is responsible for providing technical support and assistance to employees. This role supports hardware, software, network, and system related issues ...
IT Support Technician
$20.25 - $27.75/hr
IT Support TechnicianThe IT Support Technician is responsible for providing technical support and assistance to employees. This role supports hardware, software, network, and system related issues ...
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IT Support Tech
Sidney, OH · On-site
$22/hr
️ Endpoint & Hardware Support Install, maintain, and troubleshoot desktops, laptops, printers ... Skills Tags: IT Asset Management, Inventory Control, Hardware Lifecycle Management, Shipping ...
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IT Support Tech
Sidney, OH · On-site
$22/hr
️ Endpoint & Hardware Support Install, maintain, and troubleshoot desktops, laptops, printers ... Skills Tags: IT Asset Management, Inventory Control, Hardware Lifecycle Management, Shipping ...
IT Site Support Tech II
$20.25 - $27.75/hr
We are seeking a motivated and skilled IT Support Tech II to join our dynamic team at the Dayton, Ohio Fulfillment Center. In this role, you will play a crucial part in maintaining our IT systems and ...
IT Site Support Tech II
$20.25 - $27.75/hr
We are seeking a motivated and skilled IT Support Tech II to join our dynamic team at the Dayton, Ohio Fulfillment Center. In this role, you will play a crucial part in maintaining our IT systems and ...
Desktop Support Engineer / IT Support Engineer Onsite - Vandalia, OH : 5 days a week at the office. 6 Months contract Experience 3 4+ Years Job Summary We are looking for a proactive and customer ...
Desktop Support Engineer / IT Support Engineer Onsite - Vandalia, OH : 5 days a week at the office. 6 Months contract Experience 3 4+ Years Job Summary We are looking for a proactive and customer ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Tech Support information
See Troy, OH salary details
$24.8K - $28K
0% of jobs
$28K - $31.3K
3% of jobs
$34.5K is the 25th percentile. Wages below this are outliers.
$31.3K - $34.6K
22% of jobs
The median wage is $36.4K / yr.
$34.6K - $37.8K
43% of jobs
$37.8K - $41.1K
6% of jobs
$41.2K is the 75th percentile. Wages above this are outliers.
$41.1K - $44.3K
6% of jobs
$44.3K - $47.6K
6% of jobs
$47.6K - $50.8K
5% of jobs
$50.8K - $54.1K
3% of jobs
$54.1K - $57.3K
3% of jobs
$57.3K - $60.6K
1% of jobs
$24.8K
$39.9K
$60.6K
How much do tech support jobs pay per year?
As of Aug 22, 2026, the average yearly pay for tech support in Troy, OH is $39,918.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,400.00 and $43,100.00 per year, depending on experience, location, and employer.
What is a tech support specialist?
Tech support specialists are professionals who assist users in resolving technical issues with hardware, software, or network systems. They provide guidance by troubleshooting problems, answering questions, and offering solutions via phone, email, chat, or in person. Their goal is to ensure that technology functions smoothly for individuals or organizations by addressing technical challenges promptly and efficiently.
What are the qualifications to get a job in tech support?
The qualifications for jobs in technical or tech support vary but typically include a high school diploma and experience with repairing technology and customer service. Some companies may prefer candidates with a bachelor’s degree in computer science or certification in a specific type of software or hardware. Others may provide on-the-job training in their system. Technical or tech support jobs typically involve helping a company with issues that come up in its internal system or assisting individuals with problems. Duties frequently involve using helpdesk software, checking on system operations, explaining technical processes to users, and tracking issues to identify faults with software or hardware.
What are the key skills and qualifications needed to thrive as a tech support specialist, and why are they important?
To thrive as a Tech Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and common operating systems, typically supported by relevant IT certifications or coursework. Familiarity with ticketing systems, remote desktop software, and diagnostic tools is often required. Exceptional communication skills, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure timely, accurate support and contribute to positive user experiences and organizational efficiency.
What are some common challenges faced by tech support professionals and how can they be managed?
Tech Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, communicating effectively with users of varying technical backgrounds, and managing multiple support requests simultaneously. Success in this role typically involves staying organized, maintaining patience, and developing strong problem-solving skills. Collaborating with team members and documenting solutions can help resolve issues more efficiently and improve the overall customer experience.
What is the difference between Tech Support vs Help Desk Technician?
| Aspect | Tech Support | Help Desk Technician |
|---|---|---|
| Required Credentials | High school diploma or equivalent; certifications like CompTIA A+ often preferred | High school diploma or equivalent; certifications like CompTIA A+ are common |
| Work Environment | On-site or remote; troubleshooting hardware/software issues for end-users | On-site or remote; providing technical assistance and support to users |
| Employer & Industry Usage | IT companies, tech support firms, corporate IT departments | IT service providers, corporate IT, government agencies |
Both roles involve assisting users with technical issues, often requiring similar certifications and working in comparable environments. The main difference lies in scope: Tech Support may handle more complex technical problems, while Help Desk Technicians focus on user support and issue resolution.
What is entry level tech support?
Entry level tech support refers to the initial position in technical support roles, typically requiring minimal prior experience. It involves assisting users with basic hardware, software, and network issues, often using troubleshooting tools and customer service skills. These roles usually require a high school diploma or equivalent and may offer on-the-job training or certifications like CompTIA A+.
What is the job of a tech support?
A tech support professional assists users with troubleshooting hardware and software issues, providing technical guidance and solutions. They often use diagnostic tools, communicate clearly with customers, and may hold certifications like CompTIA A+ to perform their duties effectively.
What skills do I need for tech support?
Tech support professionals need strong communication skills to explain technical issues clearly, along with problem-solving abilities to diagnose and resolve hardware and software problems. Knowledge of operating systems, networking, and common troubleshooting tools is essential, and certifications like CompTIA A+ can enhance credibility and job prospects.
More about Tech Support jobs
What job categories do people searching Tech Support jobs in Troy, OH look for?
The top searched job categories for Tech Support jobs in Troy, OH are:
What cities near Troy, OH are hiring for Tech Support jobs?
Cities near Troy, OH with the most Tech Support job openings:
$20.25 - $27.75/hr
Full-time
Re-posted 3 days ago
Job description
IT Support TechnicianThe IT Support Technician is responsible for providing technical support and assistance to employees. This role supports hardware, software, network, and system related issues while ensuring timely resolution and maintaining a high level of customer service. The IT Support Technician assists with onboarding and offboarding processes, workstation setup, troubleshooting, system maintenance, and overall technology support to ensure business operations remain efficient and secure.Duties and ResponsibilitiesProvide technical support for desktops, laptops, printers, mobile devices, and other technology equipment.Troubleshoot hardware, software, network connectivity, and system access issues.Install, configure, and maintain computer systems, applications, and peripherals.Assist employees with password resets, account access, and user permissions.Support onboarding and offboarding processes including equipment setup and recovery.Monitor and respond to IT support tickets in a timely and professional manner.Track, organize, and maintain inventory records, IT equipment, technology assets, and software licenses.Assist with system updates, patches, and preventative maintenance.Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.Coordinate with the central IT and Software Engineering teams when escalation is needed.Assist with maintaining network infrastructure including switches, wireless access points, and internet connectivity.Ensure compliance with company IT policies, cybersecurity standards, and data protection requirements.Document technical procedures, troubleshooting steps, and system changes.Support warehouse or operational technology systems as needed.Assist with phone systems, conferencing equipment, and remote access support.Participate in IT projects, upgrades, and system implementations.Performs other duties as assigned.Required Skills and AbilitiesBasic understanding of computers and technology.Familiarity with Windows operating systems, Microsoft 365, and standard business applications.Familiarity with basic understanding of networking concepts including TCP/IP, DNS, DHCP, VPNs, and wireless networks.Ability to troubleshoot hardware, software, network, and connectivity issues efficiently.Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously.Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.Strong customer service and interpersonal skills with a professional and patient demeanor.Ability to work independently with minimal supervision as well as collaboratively within a team environment.Strong analytical thinking and problem-solving abilities.Ability to maintain confidentiality and handle sensitive company information appropriately.Ability to adapt quickly to changing technology and business needs.Ability to work in fast paced operational environments including warehouse and office settings.Ability to lift and move computer equipment.Reliable transportation to the warehouse location.Education and ExperiencePursuing a degree or certification in Information Technology, Computer Science, or a related field.Experience with: Windows computers.Printers or scanners.Hardware troubleshooting.Asset tracking or inventory management.Warehouse or logistics environments.Previous customer service or technical support experience.Physical RequirementsProlonged periods of sitting at a desk and working on a computer.Ability to sit, stand, walk, and bend.Ability to install and move computer equipment.Ability to work in both office and warehouse environments.Must be able to lift 25 pounds at times.1 Click Logistics is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.