ZipRecruiter

Log In

1

Technical Support Associate Jobs in Cleveland, OH

AnewHealth

IT Support Specialist

Cleveland, OH

Job Details Under the direction of the Director of IT Services, the IT Service Desk Associate provides first level technical support and guidance for Exactcare associates and production pharmacy team ...

Tremco CPG Inc.

Sales Associate (Sealants)

Beachwood, OH · On-site

$60K - $65K/yr

Offer basic technical support of named product sets. * Visit job sites to support installations and ... Associate degree or equivalent from a two-year college or technical school required. * Bachelor ...

Tremco CPG Inc.

Sales Associate (Sealants)

Beachwood, OH · On-site

$60K - $65K/yr

Offer basic technical support of named product sets. * Visit job sites to support installations and ... Associate degree or equivalent from a two-year college or technical school required. * Bachelor ...

previous pagenext page

Showing results 21-40

All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Cleveland, OH

Technical Support Associate information

See Cleveland, OH salary details

$10

$23

$55

How much do technical support associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for technical support associate in Cleveland, OH is $23.96, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $25.67 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Cleveland, OH?

The most popular types of Technical Support jobs in Cleveland, OH are:

What are popular job titles related to Technical Support Associate jobs in Cleveland, OH?

For Technical Support Associate jobs in Cleveland, OH, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Cleveland, OH look for?

The top searched job categories for Technical Support Associate jobs in Cleveland, OH are:

What cities near Cleveland, OH are hiring for Technical Support Associate jobs?

Cities near Cleveland, OH with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

Field Technical Specialist

Tremco Construction Products Group, Inc.

Beachwood, OH • On-site

$75K - $85K/yr

Full-time

Medical, Retirement, PTO

Posted 14 days ago

Tremco CPG rating

8.4

Company rating: 8.4 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description


BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD!
As North America's largest roofing maintenance service provider, we're obsessed with making good roofs, and good buildings, better. Restoring instead of replacing wherever we can is the right thing for our customers and our planet, and it's a big part of what makes Tremco CPG Inc. and WTI so unique.
If you're looking for a place to build a career and a life, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, you've found it with us.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
Tremco is looking for a Field Technical Specialist to cover North Carolina, South Carolina, Virginia.
The Field Technical Specialist is a sales and support role, designed to generate contractor discretionary business in a specific area while providing localized technical support. The CSS personnel will work directly alongside the contractors, focused on the restoration coatings line, to ensure that Tremco and the contractor are providing the best solutions, the best products and the best installations to our customers.
Duties/Responsibilities, Core knowledge:
* Ensure safe execution and delivery of all roofing services and operations.
* Provide a variety of technical training sessions in the contractor's office and field applications.
* Provide hands on application training and supervision of roof coatings and installation.
* Perform roof inspections reports with written reports on condition analysis, photo documentation, recommendation and material budget estimates.
* Communicate professionally with our customers, Tremco sales representatives and regional sales managers and corporate staff.
* Complete weekly/monthly reports, sales activities, proposals and purchase orders.
* Travel within the assigned territory, complete expense reports on a timely basis.
* Pre-project field inspections and technical support including but not limited to:
* Peel tests
* Product recommendations
* Proper product installation
* Product diagnostic support to ensure the contractor is kept out of trouble in misuse of products for the situation.
* Provide ongoing sales support, training and development to the contractors, per the direction of the local sales reps.
* Be a direct line of contact to the contractors in the designated area, per the local sales reps, to maintain a good working relationship with the existing contractor base, keeping them informed and trained on Tremco s product line and new products introduced.
* Develop new contractors in the area, per the local sales team, by training on product systems and their usage.
Skills, Qualifications, Experience, Special Physical Requirements:
* High School diploma or GED
* Associate s degree (AAS), or Trade School Certification, or Bachelor s Degree (BS) preferred.
* 5+ years of roofing sales or technical experience in the commercial market.
* 2+ years of roofing repair, troubleshooting, or field service experience.
* Working knowledge of commercial roofing systems including built-up, modified, single ply, and metal systems.
* Must have a valid drivers license and acceptable Motor Vehicle record.
* Class B CDL driver s license.
* Strong roofing or building science mechanical aptitude.
* Prior experience in a field sales and service leadership role.
* Practical computer application literacy (including Microsoft Office Suite and learn internal business systems).
* In-depth technical understanding and extensive hands-on knowledge of applications of products. Intimate knowledge of product line.
* History of working in a field that required autonomy and self-motivation.
* Prior experience that demonstrates a strong work ethic and ability to multi-task.
* Overnight travel of up to 25% to support assigned customer accounts.
The salary range for applicants in this position generally ranges between $75,000 and $85,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Benefits:
Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, Company Pension Plan, Performance Based Commission, and continuing education.

What Tremco CPG employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply