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Technical Support Associate Jobs in Cleveland, OH

Hana Technologies, Inc.

IT Support Specialist

Solon, OH

$40K - $50K/yr

This role provides first and second-level technical support for workstations, laptops, mobile ... Associate's degree in Information Technology or equivalent experience. * Two (2) or more years of ...

MSP Hire, Inc.

MSP Support Technician II

Beachwood, OH · On-site

$65K - $75K/yr

Experience: 2-4 years in an MSP or IT support role. Technical Skills: * Advanced Windows ... Azure Administrator Associate HR Information * $65-$75k annually * Medical, Dental, Vision benefits

MSP Hire, Inc.

MSP Support Technician II

Beachwood, OH · On-site

$65K - $75K/yr

Experience: 2-4 years in an MSP or IT support role. Technical Skills: * Advanced Windows ... Azure Administrator Associate HR Information * $65-$75k annually * Medical, Dental, Vision benefits

MSP Hire, Inc.

MSP Support Technician II

Beachwood, OH · On-site

$65K - $75K/yr

Experience: 2-4 years in an MSP or IT support role. Technical Skills: * Advanced Windows ... Azure Administrator Associate HR Information * $65-$75k annually * Medical, Dental, Vision benefits

MSP Hire, Inc.

MSP Support Technician II

Beachwood, OH · On-site

$65K - $75K/yr

Experience: 2-4 years in an MSP or IT support role. Technical Skills: * Advanced Windows ... Azure Administrator Associate HR Information * $65-$75k annually * Medical, Dental, Vision benefits

Tremco CPG Inc.

Sales Associate (Sealants)

Beachwood, OH · On-site

$60K - $65K/yr

Offer basic technical support of named product sets. * Visit job sites to support installations and ... Associate degree or equivalent from a two-year college or technical school required. * Bachelor ...

Tremco CPG Inc.

Sales Associate (Sealants)

Beachwood, OH

$60K - $65K/yr

Offer basic technical support of named product sets. * Visit job sites to support installations and ... Associate degree or equivalent from a two-year college or technical school required. * Bachelor ...

Tremco CPG Inc.

Sales Associate (Sealants)

Beachwood, OH

$60K - $65K/yr

Offer basic technical support of named product sets. * Visit job sites to support installations and ... Associate degree or equivalent from a two-year college or technical school required. * Bachelor ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Cleveland, OH

Technical Support Associate information

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How much do technical support associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for technical support associate in Cleveland, OH is $23.96, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $25.67 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Cleveland, OH? The most popular types of Technical Support jobs in Cleveland, OH are:
What are popular job titles related to Technical Support Associate jobs in Cleveland, OH? For Technical Support Associate jobs in Cleveland, OH, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Cleveland, OH look for? The top searched job categories for Technical Support Associate jobs in Cleveland, OH are:
What cities near Cleveland, OH are hiring for Technical Support Associate jobs? Cities near Cleveland, OH with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

Customer Support Specialist

Alphabe Insight Inc

Cleveland, OH • On-site

$56K - $61K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 18 days ago

Job description

Company Description
About Us
At Every Word Code, we understand that precision and efficiency are the foundation of successful logistics. Headquartered in Cleveland, OH, our mission is to streamline operations through dependable service, a dedicated team, and a commitment to growth. We value integrity, hard work, and continuous improvement-ensuring every package, every detail, and every task is handled with care and purpose.
Job Description
Job Description
We are seeking a Customer Support Specialist to join our growing team in Cleveland. The ideal candidate will be responsible for addressing client inquiries, troubleshooting product issues, and ensuring a high level of customer satisfaction. You will serve as the first point of contact for our customers and play a vital role in maintaining strong relationships and delivering service excellence.
Responsibilities
  • Respond to customer inquiries via phone, email, and ticketing system in a timely and professional manner
  • Troubleshoot software-related issues and provide accurate, step-by-step guidance
  • Document customer interactions and technical issues for internal use
  • Collaborate with other departments (engineering, sales, QA) to resolve complex cases
  • Maintain a deep understanding of company products and services
  • Assist with onboarding new users and guiding them through product features
  • Monitor recurring issues and suggest improvements to the support process

Qualifications
Qualifications
  • High school diploma or equivalent required; Associate's or Bachelor's degree preferred
  • Minimum of 1-2 years of experience in a customer support or technical support role
  • Strong problem-solving skills and attention to detail
  • Excellent verbal and written communication skills
  • Proficiency in using support software, CRMs, and Microsoft Office Suite
  • Ability to manage multiple tasks and remain calm under pressure
  • A customer-first mindset with a desire to go above and beyond

Additional Information
Benefits
Competitive salary: $56,000 - $61,000 per year
Opportunities for internal promotion and professional development
Paid training and continuous skills development
Comprehensive health, dental, and vision insurance
401(k) with company match
Paid holidays and vacation time
Collaborative, respectful team environment

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