ZipRecruiter

Log In

1

Technical Support Associate Jobs in Ohio (NOW HIRING)

previous pagenext page

Showing results 21-40

All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Ohio

Technical Support Associate information

See Ohio salary details

$10

$23

$54

How much do technical support associate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for technical support associate in Ohio is $23.48, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $25.14 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Ohio?

The most popular types of Technical Support jobs in Ohio are:

What are popular job titles related to Technical Support Associate jobs in Ohio?

For Technical Support Associate jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Ohio look for?

The top searched job categories for Technical Support Associate jobs in Ohio are:

What cities in Ohio are hiring for Technical Support Associate jobs?

Cities in Ohio with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

TECHNICAL SUPPORT REPRESENTATIVE - PART-TIME

Micro Center Inc

Hilliard, OH

$19/hr

Part-time

Retirement, PTO

Re-posted 18 days ago

Micro Center rating

6.7

Company rating: 6.7 out of 10

Based on 55 frontline employees who took The Breakroom Quiz

15th of 30 rated technology retailers

Job description

MICRO CENTER is the nation’s leading computer and electronics big‑box retailer, offering more than 40,000 of the industry’s best technology products. For over 45 years, our success has been built on unmatched product expertise, a passion for innovation, and a deep commitment to exceptional customer service.

At Micro Center, Passion, Energy, and Commitment aren’t just words—they’re how we work, grow, and win together. We take pride in creating long‑term customer relationships and cultivating a workplace where associates are supported, empowered, and valued.

We are seeking self‑motivated, results‑driven PART-TIME TECHNICAL SUPPORT REPRESENTATIVES to join our team. In this role, you will contribute to a best‑in‑class customer experience while helping customers find the right technology solutions for their needs. This role is based in our Corporate Office located in Hilliard, OH. 

This role is ideal for individuals who thrive in a fast-paced retail environment, enjoy learning new skills, and are passionate about delivering exceptional customer service. We’re seeking candidates who are available to work between 9:00 a.m. and midnight, with weekend availability. The starting pay for this position is $19.00 per hour.

Our Technical Support representatives play a vital role in delivering exceptional technical support while driving sales through service solutions. By assisting customers with troubleshooting, product setup, and issue resolution, you’ll identify opportunities to recommend upgrades, accessories, and additional services that enhance their experience. If you enjoy solving problems and helping customers, get the most out of their products while growing sales, this is the perfect role for you!

What You'll Do 

  • Manage large amounts of inbound contacts promptly via Phones, Chat, Text, and Email.
  • Maintain a general understanding of current consumer electronic devices and technology.
  • Identify customers’ needs, clarify information, qualify issues, and offer solutions.
  • Personalize support to improve customer satisfaction. 
  • Accurately document all customer contacts and enter them into the appropriate database.
  • Develop and maintain effective working relationships to ensure teamwork.
  • Meet personal/team goals.

What We're Looking For 

  • High school diploma required; one year of experience in customer service or a related field preferred
  • Strong listening, critical thinking, and problem-solving abilities
  • Excellent verbal and written communication skills
  • Accurate and efficient typing proficiency
  • Ability to multitask effectively while managing priorities
  • Flexible and adaptable when working with diverse customer needs and personalities
  • Passion for technology, including computers & electronics is a definite plus - have fun at work with products you love! 

Benefits That Support Your Growth and Well‑Being

At Micro Center, we’re committed to taking care of our associates so they can thrive—both at work and in life. Our comprehensive benefits package includes:

  • Competitive Employee Discount, including our Friends & Family Discount Program
  • Tuition Reimbursement and Education Savings Opportunities to support continuous learning
  • Paid Time Off for regular associates to rest, recharge, and take care of what matters most
  • 401(k) Retirement Plan with Company Match to help you plan for the future
  • Industry‑Leading Vendor and Company Training to build your skills and product expertise
  • Clear Career Growth and Advancement Opportunities across the organization

Why Micro Center

Our core promise is to take care of our associates and our customers. That commitment has guided our culture, our growth, and our success for more than four decades—and it’s what makes Micro Center a truly exceptional place to build your career.

Micro Center is an Equal Opportunity Employer.

What Micro Center employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom