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Technical Support Associate Jobs in Georgia (NOW HIRING)

W.W.Williams Company

Technical Field Support

Atlanta, GA · On-site

$32K - $40K/yr

Technical Field Support Opportunity Summary: The Technical Field Support role will provide internal ... Associate's degree or related experience/training * Strong written and verbal communication skills

W.W.Williams Company

Technical Field Support

Atlanta, GA · On-site

$32K - $40K/yr

Technical Field Support Opportunity Summary: The Technical Field Support role will provide internal ... Associate's degree or related experience/training * Strong written and verbal communication skills

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Autodesk

Senior Customer Support Associate

Atlanta, GA · On-site

$16.75 - $23/hr

... Customer Support Associates around product and process, exemplify Autodesk's core values ... Interactions include troubleshooting technical issues,product usagequestionsand subscription ...

Autodesk

Customer Support Manager

Atlanta, GA · On-site

Job Requisition ID # 26WD98378 Position Overview Autodesk's Customer Technical Support (CTS ... They will lead and develop regional Customer Support Associate Managers and Team Leads, who oversee ...

Kop-Coat, Inc.

Lab Support Associate

Americus, GA · On-site

As a Lab Support Associate, you will perform specialized activities to support and improve the ... Provide technical assistance to internal departments and customers. * Ensure and maintain a safe ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Georgia

Technical Support Associate information

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How much do technical support associate jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for technical support associate in Georgia is $20.85, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $22.31 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Associate, and why are they important?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a Technical Support Associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges Technical Support Associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Georgia? The most popular types of Technical Support jobs in Georgia are:
What are popular job titles related to Technical Support Associate jobs in Georgia? For Technical Support Associate jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Georgia look for? The top searched job categories for Technical Support Associate jobs in Georgia are:
What cities in Georgia are hiring for Technical Support Associate jobs? Cities in Georgia with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Georgia as of June 2026, with employment types broken down into 82% Full Time, 6% Part Time, and 12% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $43,370 per year, or $20.9 per hour.
Network Security Technical Support Representative

Network Security Technical Support Representative

Barracuda Networks Inc.

Alpharetta, GA • Hybrid

Other

Medical, Retirement, PTO

Posted 27 days ago

Job description

Come Join Our Passionate Team! At Barracuda, we make the world a safer place. We believe every business deserves access to cloud-enabled, enterprise-grade security solutions that are easy to buy, deploy, and use. We protect email, networks, data and applications with innovative solutions that grow and adapt with our customers' journey. More than 220,000 organizations worldwide trust Barracuda to protect them - in ways they may not even know they are at risk - so they can focus on taking their business to the next level.
Envision yourself at Barracuda
Barracuda Networks is currently looking for highly motivated and excited computer and networking technicians, to provide quality support of our superb networking and security products. This role will be an entry-level front-line facing position where you will understand, document, and troubleshoot the customers' product support issues over email, phone, and chat mediums. This position will work within a team and will report into a Tech Support Manager.
What you'll be working on
  • Provide technical and troubleshooting assistance for Barracuda's network security products, including firewalls, VPNs, and threat protection systems
  • Deliver world-class customer service while directly interfacing with our customers at a high volume
  • Respond to customer inquiries via phone, email, and chat, ensuring timely and accurate resolution of issues
  • Help create and revise internal and public-facing product solutions
  • Develop your skills in network and security products through ongoing training
  • Escalate complex problems while maintaining ownership and communication with the customer

What you bring to the role

  • Associates degree in Networking, or related IT field
  • CCNA, CompTIA Network+ certification, or equivalent work experience
  • Technical comprehension of Firewalls, Routers, IDS, IPS, VPN, NAT, and Networking Protocols such as UDP, TCP/IP, IPsec, and DHCP
  • Proficiency with troubleshooting and resolving complex networking problems through phone and email communications
  • Excellent verbal and written communication skills
  • Experience in customer service with the ability to effectively communicate with end users of diverse technical backgrounds
  • A willingness to learn and develop your skills by taking on additional projects or assignments
  • Experience with Unix, Shell, Perl, or Python preferred but not required
What you'll get from us
A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility - there are opportunities for cross training and the ability to attain your next career step within Barracuda.
  • Equity, in the form of non-qualifying options
  • High-quality health benefits
  • Retirement Plan with employer match
  • Career-growth opportunities
  • Flexible Time Off and Paid Time Off benefits
  • Volunteer opportunities

We know a diverse workforce adds to our collective value and strength as an organization. Barracuda Networks is proud to be an Equal Opportunity Employer, committed to equal employment opportunity and equitable compensation regardless of race, gender, religion, sex, sexual orientation, national origin, or disability.

#LI-Hybrid
Job ID 26 - 533
Employment Type: Non-Exempt (Hourly)

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