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Technical Support Associate Jobs in Georgia (NOW HIRING)

SAIC

PC/Technical Support Technician

Atlanta, GA

$36K - $45K/yr

Technical Support Schedule: Full-Time Shift: Day Job Travel: No Minimum Clearance Required: Interim ... Associate's degree & 3+ years of experience OR High School Diploma and 5+ years of experience.

New

Colas

REEVES | Technical Support Analyst

Savannah, GA · On-site

REEVES | Technical Support Analyst Company: REEVES CONSTRUCTION COMPANY Job Location: SAVANNAH ... plus • Associate or higher degree in a technical discipline is a plus • Ability to lift 50 ...

SAIC

PC/Technical Support Technician

Atlanta, GA · On-site

$36K - $45K/yr

Technical Support Schedule: Full-Time Shift: Day Job Travel: No Minimum Clearance Required: Interim ... Associate's degree & 3+ years of experience OR High School Diploma and 5+ years of experience.

New

IPA

Technical Support Engineer I

Duluth, GA · On-site

Associate's or Bachelor's degree in Electrical, Mechanical, Mechatronics, or Industrial Technology ... technical or product support. * Ability to read and interpret electrical schematics and mechanical ...

IPA

Technical Support Engineer I

Duluth, GA · On-site

Associate's or Bachelor's degree in Electrical, Mechanical, Mechatronics, or Industrial Technology ... technical or product support. * Ability to read and interpret electrical schematics and mechanical ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Georgia

Technical Support Associate information

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How much do technical support associate jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for technical support associate in Georgia is $20.85, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $22.31 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Associate, and why are they important?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a Technical Support Associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges Technical Support Associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Georgia? The most popular types of Technical Support jobs in Georgia are:
What are popular job titles related to Technical Support Associate jobs in Georgia? For Technical Support Associate jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Georgia look for? The top searched job categories for Technical Support Associate jobs in Georgia are:
What cities in Georgia are hiring for Technical Support Associate jobs? Cities in Georgia with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Georgia as of June 2026, with employment types broken down into 82% Full Time, 6% Part Time, and 12% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $43,370 per year, or $20.9 per hour.

Technical Enablement Associate

Cato Networks

Atlanta, GA

Full-time

Posted 3 days ago

Job description

Welcome to the future of cloud networking and security!

Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. It is led by networking and security pioneer Shlomo Kramer (Check Point, Imperva) and early investor (Palo Alto Networks, Exabeam, Trusteer and more). Cato's unique technology inspired a brand-new product category, later named "SASE" by Gartner and a market expected to reach $28.5 billion by 2028.
This is your opportunity to get on the rocket ship and join a company that is building a cutting-edge enterprise network and secure cloud platform, and is on a fast track to becoming the worldwide market leader – don't miss it!

The Role

As a Technical Enablement Associate, you will support the development and delivery of technical enablement programs that drive onboarding and ongoing growth for our pre-sales teams.

This is a hands-on, execution-focused role where you will contribute to technical content, support key enablement platforms, and help deliver a high-impact learning experience for the field.

You will partner closely with Technical Enablement, Product, Engineering, Sales, and Marketing teams while building your expertise in Cato's platform and pre-sales motions over time.

What You'll Do

  • Support the execution of technical enablement programs for the North America Commercial segment
  • Assist in building and maintaining technical content, including presentations, demo scripts, videos, labs, and internal documentation
  • Help translate technical concepts into clear, practical guidance for pre-sales teams
  • Contribute to onboarding programs and ongoing training sessions for Solutions Engineers
  • Deliver portions of training sessions and grow into broader facilitation responsibilities

Platform & Tools Support

  • Support the management and improvement of Consensus, including demo content updates and organization
  • Assist with administration of Skilljar (LMS), including course updates, user support, and reporting
  • Help maintain SharePoint as a centralized enablement hub

Cross-Functional & Growth Focus

  • Support product launches and enablement initiatives through content updates and coordination
  • Help identify knowledge gaps and contribute to solutions
  • Track engagement and usage metrics to support continuous improvement
  • Grow into a go-to resource for enablement content and tools

What You Bring

  • 1–3 years of experience in technical enablement, pre-sales, customer-facing technical roles, or practitioner experience
  • Foundational knowledge in networking, cloud, or cybersecurity
  • Strong written and verbal communication skills
  • An outgoing, engaging personality with confidence presenting to small and mid-sized groups
  • Interest in content creation (presentations, videos, documentation, etc.)
  • Familiarity with LMS platforms, demo tools, or content management systems is a plus
  • Highly organized with strong attention to detail
  • Eagerness to learn and grow in a fast-paced environment
  • Strong collaboration skills and a team-first mindset

Preferred Qualifications

  • Networking or security certifications (e.g., CCNA, Security+)
  • Experience building or supporting demo environments or labs
  • Experience supporting enablement or learning platforms (e.g., Skilljar)
  • Familiarity with demo automation platforms (e.g., Consensus)
  • Experience creating technical training content
  • Exposure to network troubleshooting or traffic simulation concepts
  • Background in cybersecurity, SASE, networking, or cloud technologies
  • Experience presenting or explaining technical concepts in an engaging way

Why This Role Matters

This role ensures our pre-sales teams are equipped with the knowledge, tools, and content they need to effectively represent our platform in real customer conversations.

The content you help build and the platforms you support will directly impact how our solutions are demonstrated and positioned in the field—improving consistency, accelerating onboarding, and strengthening field confidence.

Your work will play a key role in elevating the overall enablement experience and how we communicate value to our customers.

As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.