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Technical Support Associate Jobs in Georgia (NOW HIRING)

Axon

Technical Support Engineer, Axon 911

Atlanta, GA · On-site

Your Impact We are seeking a Technical Support Engineer (Tier 2+) to support customers and internal teams using the Axon 911 platform while helping ensure reliability, performance, and operational ...

SAIC

PC/Technical Support Technician

Atlanta, GA

$36K - $45K/yr

Technical Support Schedule: Full-Time Shift: Day Job Travel: No Minimum Clearance Required: Interim ... Associate's degree & 3+ years of experience OR High School Diploma and 5+ years of experience.

SAIC

PC/Technical Support Technician

Atlanta, GA · On-site

$36K - $45K/yr

Technical Support Schedule: Full-Time Shift: Day Job Travel: No Minimum Clearance Required: Interim ... Associate's degree & 3+ years of experience OR High School Diploma and 5+ years of experience.

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Georgia

Technical Support Associate information

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How much do technical support associate jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for technical support associate in Georgia is $20.85, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $22.31 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Associate, and why are they important?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a Technical Support Associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges Technical Support Associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Georgia? The most popular types of Technical Support jobs in Georgia are:
What are popular job titles related to Technical Support Associate jobs in Georgia? For Technical Support Associate jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Georgia look for? The top searched job categories for Technical Support Associate jobs in Georgia are:
What cities in Georgia are hiring for Technical Support Associate jobs? Cities in Georgia with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Georgia as of June 2026, with employment types broken down into 95% Full Time, 3% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $43,370 per year, or $20.9 per hour.
Technical Support Representative

Technical Support Representative

LiveOak Fiber

Brunswick, GA

Full-time

Medical, Dental, Vision

Posted 20 days ago

Job description

We are excited to add this position to our growing team! LiveOak Fiber employees enjoy 100% company-paid medical, dental, vision benefits, as well as bonus potential. At LiveOak Fiber, you will be part of a team that values your ideas, contributions, and career growth. Our offices are located just minutes from the beautiful Emerald Coast of Florida and the gorgeous Golden Isles of Georgia. The following is an overview of the role and what we are looking for in a successful candidate.

Position Overview & Purpose
The Technical Support Representative provides frontline technical assistance to customers by diagnosing service issues, troubleshooting network-related problems, and supporting the provisioning of voice and data services. This role ensures timely resolution of customer concerns, accurate documentation, and coordination with internal teams to deliver an excellent customer experience.
 
Essential Duties & Responsibilities
- Troubleshoot and resolve customer technical issues through digital communication channels.
- Assist with provisioning of voice and data services and phone number porting.
- Process new customer orders and update existing accounts.
- Schedule installations, work orders, and trouble calls.
- Apply foundational networking principles to diagnose service-related problems.
- Work daily tickets using customer service and ticketing systems.
- Collaborate with engineering and customer service teams to resolve escalated issues.
- Use tools such as Calix Cloud to monitor and troubleshoot customer network performance.
- Escalate complex issues when appropriate to ensure timely resolution.
- Conduct proactive outreach to address potential service concerns and gather customer feedback.
 
Knowledge, Skills & Abilities
- Strong customer service orientation with clear communication skills.
- Basic understanding of fiber internet services, networking, and related equipment.
- Effective troubleshooting and problem-solving abilities.
- Proficiency with customer service platforms, ticketing systems, and diagnostic tools.
- Ability to work independently and collaboratively in a team environment.
- Detail-oriented with strong organizational and time-management skills.
 
Basic Qualifications & Competencies
- Minimum 2 years of technical support experience with networking or telecommunications background.
- Experience supporting voice services, provisioning, and updating customer accounts.
- Experience scheduling work orders using dispatch or service systems.
- Familiarity with billing and provisioning platforms.
- Ability to work flexible hours, including occasional nights and weekends.
- Strong communication, customer service, and problem-solving skills.
- Technical certifications (e.g., Network+, CCNA) are a plus.
 
Preferred Qualifications & Competencies
- Associate degree or equivalent experience.
- Experience in the telecommunications or ISP industry.
- Knowledge of fiber optic technology and related equipment.
- Certifications in customer service or technical support.
 
Physical Demands & Working Environment
- Walking: up to 40%
- Standing: up to 40%
- Reaching: up to 10%
- Lifting/Bending: up to 10%
- Work environment includes both indoor and occasional outdoor tasks.
- Ability to lift up to 45 pounds.
- Travel: 10%
STATEMENT
The qualification requirements, physical demands, and work environment characteristics described in this job description are representative of those that must be met by an employee to perform the essential duties and responsibilities of this job successfully.
 
This job description in no way states or implies that the essential duties described are the only responsibilities involved in the position. The employee is required to follow any other instruction and to perform any other duties by any person authorized to give instructions or assignments.
 
This job description in no way states or implies a contract of employment. LiveOak Fiber reserves the right to modify this job description at their discretion at any time and will notify the employee of the change.
 
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

We are an Equal Opportunity Employer. At LiveOak Fiber, we are committed to creating a diverse environment and are proud to promote inclusiveness in everything we do. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, or any other characteristic protected by federal, state, or local laws. LiveOak Fiber is also committed to compliance with the Americans with Disabilities Act (ADA).  

Our workplace is committed to promoting a safe and healthy environment for all employees. Therefore, we maintain a drug-free workplace policy to ensure the well-being and productivity of our team.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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