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Technical Support Associate Jobs in Georgia (NOW HIRING)

IPA

Technical Support Engineer I

Duluth, GA · On-site

Associate's or Bachelor's degree in Electrical, Mechanical, Mechatronics, or Industrial Technology ... technical or product support. * Ability to read and interpret electrical schematics and mechanical ...

IPA

Technical Support Engineer I

Duluth, GA

Associate's or Bachelor's degree in Electrical, Mechanical, Mechatronics, or Industrial Technology ... technical or product support. * Ability to read and interpret electrical schematics and mechanical ...

Georgia

Technical Support Specialist (VLD)

Valdosta, GA · On-site

$47K/yr

Job Title: Technical Support Specialist (VLD) Agency: Wiregrass Georgia Technical College Job ... MINIMUM QUALIFICATIONS Associate's degree *and* Three (3) years of work related experience -- Note:

Autodesk

Customer Support Associate

Atlanta, GA · On-site

$16.75 - $23/hr

Reporting to an Associate Customer Support Manager, the Customer Support Associate will support our ... Customer interactions may include technical troubleshooting, product usage questions, onboarding ...

Autodesk, Inc.

Customer Support Associate

Atlanta, GA · On-site

$16.75 - $23/hr

Reporting to an Associate Customer Support Manager, the Customer Support Associate will support our ... Customer interactions may include technical troubleshooting, product usage questions, onboarding ...

Autodesk, Inc.

Customer Support Associate

Atlanta, GA · On-site

$16.75 - $23/hr

Reporting to an Associate Customer Support Manager, the Customer Support Associate will support our ... Customer interactions may include technical troubleshooting, product usage questions, onboarding ...

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Technical Support Associate information

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How much do technical support associate jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for technical support associate in Georgia is $20.85, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $22.31 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Georgia?

The most popular types of Technical Support jobs in Georgia are:

What are popular job titles related to Technical Support Associate jobs in Georgia?

For Technical Support Associate jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Georgia look for?

The top searched job categories for Technical Support Associate jobs in Georgia are:

What cities in Georgia are hiring for Technical Support Associate jobs?

Cities in Georgia with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Georgia as of June 2026, with employment types broken down into 95% Full Time, 3% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $43,370 per year, or $20.9 per hour.

Technical Support Specialist II

Fulton County Schools

Atlanta, GA • On-site

Full-time

Posted 14 days ago

Fulton County Schools rating

7.3

Company rating: 7.3 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

219th of 639 rated elementary and secondary schools

Job description

Summary
The Technical Support Specialist II, (TSS II) provides advanced technical support while serving as primary escalation point and operational leader across district departments. This role combines hands-on technical expertise with accountability for complex incident resolution, service delivery performance, and team support. The TSS II delivers Tier 2 and Tier 3 support through on-site, remote, and Technology Support channels, ensuring timely and effective resolution of hardware, software, network, and enterprise system issues. The position maintains end-to-end ownership of incidents and service requests, including those requiring escalation, ensuring accountability through resolution. This role is responsible for sustaining operational continuity, analyzing service and incident trends, and driving data-informed improvements to enhance service delivery, system reliability, and user experience. The TSS II ensures alignment with district technology standards, cybersecurity requirements, and governance processes, including adherence to approved technology solutions.
Essential Duties
  • Manages the full lifecycle of incidents and service requests, including triage, documentation, troubleshooting, resolution, and closure, while maintaining ownership through resolution and meeting defined service level targets (SLAs).
  • Ensures uninterrupted operations through the rapid prioritization and resolution of critical technology incidents.
  • Escalates complex enterprise issues as appropriate while maintaining end-to-end ownership and accountability through resolution.
  • Serves as a point of escalation for Tier 1 and Tier 2 support, providing advanced troubleshooting and technical guidance to ensure consistent and effective issue resolution
  • Maintains clear, professional, and timely communication with stakeholders, ensuring transparency, follow-through, and high-quality service experience
  • Supports and maintains network, endpoint, and system operations, including connectivity troubleshooting, user account management, device configuration, and accurate technical documentation
  • Implements and supports district-approved technology solutions in alignment with governance and security standards
  • Manages device lifecycle activities, including deployment, inventory tracking, repair, and refresh, ensuring asset accuracy and accountability
  • Participates in Technology Support operations across phone, remote, and field-based support environments
  • Serves as a technical lead during complex incidents by coordinating resolution efforts, facilitating cross-team collaboration, and ensuring timely outcomes
  • Provides mentorship, guidance, and knowledge sharing to team members, promoting skill development and consistent application of standards and best practices
  • Enforces accountability and consistency by upholding service standards, monitoring adherence to processes, and addressing gaps in performance or execution
  • Acts as a liaison between users, technical teams, and vendors to ensure alignment, coordination, and effective issue resolution
  • Proactively monitors systems and analyzes incident trends and service data to identify root causes, reduce repeat issues, and improve service performance
  • Utilizes service metrics, SLA performance data, and operational insights to drive accountability and inform decision-making
  • Identifies and drives process and service improvements to increase efficiency, reduce downtime, and enhance the end-user experience
  • Leads the development and maintenance of knowledge base resources to improve team effectiveness and resolution consistency
  • Supports and executes technology changes and system upgrades in alignment with formal change management processes, ensuring minimal disruption to operations
  • Prepares stakeholders for system changes through proactive communication and clear expectations
  • Ensures compliance with district cybersecurity standards, including secure configurations, patching, and adherence to approved technology solutions
  • Identifies and escalates potential security risks or incidents and reinforces secure and appropriate technology use
  • Maintains current technical knowledge and skills aligned to emerging technologies and district-supported platforms
  • Performs additional duties and responsibilities as assigned by the appropriate administrator in support of organizational goals and operational needs

Required Education
Associate's Degree in A closely related field or equivalent experience (In lieu of degree, will consider 2 years of related technology experience per year of college
Certification/Licensure
CompTIA A+ certification required
Experience Qualifications
A minimum of 3 years of demonstrated relevant technical support or IT administration experience required.
Knowledge/Skills/Abilities
  • Strong understanding of end-user devices, operating systems, and enterprise IT environments
  • Familiarity with Active Directory, endpoint management, and service management platforms
  • Ability to manage and prioritize multiple incidents, tasks, projects, in a fast-paced environment
  • Strong analytical, troubleshooting, and problem-solving skills
  • Excellent communication skills, with the ability to translate technical information for non-technical audiences
  • Ability to apply critical thinking skills in rendering solutions to various technical issues
  • Ability to work independently and collaborate across teams
  • Strong customer service orientation and professionalism
  • Ability to respond effectively to urgent requests and shift priorities

Working Conditions
  • Primarily working on-site at a school or district facilities and administrative environments

Physical Demands
  • Ability to climb ladders and work at varying heights to install, maintain, and support technology equipment
  • Ability to lift and move equipment up to 50 lbs., as required
  • Routine physical activities associated with professional work environment

Posting ID: 35121
It is the policy of the Fulton County School System not to discriminate on the basis of race, color, sex, religion, national origin, age, or disability in any employment practice, educational program, or any other program, activity, or service. If you wish to make a complaint or request accommodation or modification due to discrimination in any program, activity, or service, contact Compliance Coordinator Gonzalo LaCava, 6201 Powers Ferry Rd, NW, Atlanta, Georgia 30339, or phone 470-254-4585.TTY 1-800-255-0135.
Technical Support Specialist II
Req ID: Fulton County Schools

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