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Technical Support Analyst Ii Jobs (NOW HIRING)

Sureify

Technical Support Analyst

$66K - $88K/yr

Analyze reported issues and determine if the reported issue falls within Sureify systems or an ... Experience: 2+ years of experience in technical support, IT operations, coordination, or a data ...

New

Bandwidth

Technical Support Analyst

Raleigh, NC · On-site

  • Medical

  • Dental

  • Vision

  • PTO

The Technical Support Analyst will provide technical support to customers who are experiencing ... Experience: * 1-2 years of experience in technical support or related field * Skills: * Basic ...

New

Waste Management

Analyst II, Technical Support

Klamath Falls, OR

$65K - $96K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provides intermediate technical support (through Tier 2) for software and hardware of end-user ... Documentation & analysis: document incidents and resolutions in ITSM tools; apply analytical skills ...

Sunbird Software Inc.

Technical Support Analyst

Sioux Falls, SD · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Technical Analyst will work under supervision to support successful implementations of DCIM software by completing hardware models, data center drawings, and data migration efforts from existing to ...

RevSpring Inc

Technical Support Analyst

Phoenix, AZ · On-site

Technical Support Analyst Job Summary: The Account Specialist is an integral member of the Client ... Bachelor's Degree or equivalent work experience Experience: * 2+ years in a related customer ...

Waste Management

Analyst II, Technical Support

Central Point, OR · On-site

$65K - $96K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provides intermediate technical support (through Tier 2) for software and hardware of end-user ... Documentation & analysis: document incidents and resolutions in ITSM tools; apply analytical skills ...

WellSky

Technical Support Analyst

Overland Park, KS · On-site

$2.5K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Technical Support Analyst is responsible for providing technical support to WellSky clients ... At least 2-4 years relevant work experience Preferred Qualifications: * Experience supporting web ...

Waste Management

Analyst II, Technical Support

Kansas City, KS · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provides intermediate technical support (through Tier 2) for software and hardware of end-user ... Documentation & analysis: document incidents and resolutions in ITSM tools; apply analytical skills ...

WellSky

Technical Support Analyst

Overland Park, KS · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Technical Support Analyst is responsible for providing technical support to WellSky clients ... At least 2-4 years relevant work experience Preferred Qualifications: * Experience supporting web ...

RevSpring, Inc.

Technical Support Analyst

Phoenix, AZ · On-site

Technical Support Analyst Job Summary: The Account Specialist is an integral member of the Client ... Bachelor's Degree or equivalent work experience Experience: * 2+ years in a related customer ...

AvePoint

Technical Support Analyst

Richmond, VA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

From reviewing logs to conducting root cause analysis, you'll play a key role in ensuring technical ... Exceptional communication skills and a strong customer-focused approach * 2+ years of experience in ...

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How much do technical support analyst ii jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for technical support analyst ii in the United States is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.25 per hour, depending on experience, location, and employer.

What is a Technical Support Analyst II?

A Technical Support Analyst II is an IT professional who provides advanced technical assistance and troubleshooting to end-users or clients. They typically handle more complex issues than entry-level analysts, often specializing in particular systems, software, or hardware. Responsibilities may include resolving escalated support tickets, mentoring junior team members, and collaborating with other IT staff to improve processes. They may also assist with system upgrades, deployments, and documentation. This position generally requires strong problem-solving skills, relevant technical knowledge, and excellent communication abilities.

What are some common challenges faced by Technical Support Analyst II professionals, and how can they be addressed?

Technical Support Analyst II professionals often encounter complex technical issues that require in-depth troubleshooting and strong analytical skills. A common challenge is managing multiple high-priority requests simultaneously while maintaining excellent customer service. To address these challenges, it's important to develop efficient time management strategies, continuously update technical knowledge, and foster clear communication with both end-users and internal IT teams. Participating in regular training sessions and collaborating with colleagues can also help in resolving issues more effectively and staying current with evolving technologies.

What key skills and qualifications are needed to thrive as a Technical Support Analyst II?

To excel as a Technical Support Analyst II, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often backed by an associate's or bachelor's degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified: Desktop Support Technician are typically required. Strong problem-solving abilities, patience, and effective communication skills help you address user issues and build rapport. These skills ensure timely resolution of technical problems, enhance user satisfaction, and support smooth business operations.
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Technical Support Analyst

Sureify

Remote

$66K - $88K/yr

Full-time

Posted 3 days ago

New

Job description

Role Overview
Sureify is looking for an organized, curious Technical Support Analyst to join our Client Support Services team. This role is for someone who wants to be at the intersection of client support, technical investigation, and operations.
In today's evolving tech landscape, the most effective support professionals are multi-disciplinary - capable of bridging client business flows and internal technical execution. Your primary mission is to ensure that issues raised in multi-vendor environments are clearly understood, documented, and routed to the right teams. You are the technical translator who makes sure nothing is lost between what the client describes and what our engineers need to act on to resolve the issue.
Key Responsibilities
  • Multi-Vendor Triage & Translation: Participate in triage calls involving clients and 3rd-party vendors. Analyze reported issues and determine if the reported issue falls within Sureify systems or an external partner and direct the resolution path accordingly.
  • Investigation and Analysis: Go beyond note-taking by performing initial investigation of issues by querying data and reviewing logs. You'll use SQL (or similar tools) to pull information from databases, and add technical context to your tickets.
  • Ticket Creation: Translate client discussions into clear, actionable internal tickets for both Project/Development and Production/Support.
  • Global Coordination: Facilitate hand-offs with our India-based engineering teams, including occasional early-morning syncs to align overnight progress with US client priorities.
  • Internal Documentation Management: Design and structure our Professional Services Confluence sites. This includes organizing the site structure, maintaining page content, and keeping our internal "source of truth" accurate and easy to navigate.
  • Client Satisfaction: Own the end-to-end process for customer satisfaction surveys and feedback loops. This includes facilitating surveys, analyzing response data, and presenting actionable insights to leadership to improve our service delivery.

Customer Operations: Take ownership of customer operations projects, such as support portals - gathering requirements, defining scope and delivering solutions to internal teams for ongoing operations.
Qualifications & Requirements
  • Experience: 2+ years of experience in technical support, IT operations, coordination, or a data-adjacent role.
  • Technical Foundation (Required): A working understanding of how web applications and APIs work, and the ability to do basic troubleshooting (reading logs, inspecting API responses, recognizing common error patterns).
  • Querying Skills: Hands-on exposure to SQL is required. Familiarity with JQL (Jira) and NRQL (New Relic) is a plus - if you haven't used them, you should be comfortable picking them up quickly.
  • AI-Augmented Workflow (Required): You should be a regular, proficient user of AI tools in your day-to-day work. We treat AI as a force multiplier for accuracy, speed, and technical depth, and we expect everyone on the team to do the same.
  • Education: Bachelor's degree in Information Systems, Computer Science, Business, or a related field - or equivalent practical experience.
  • Location & Hours: Must be based in US Eastern or Central Time. Your standard day will overlap with Pacific Time client meetings, and you'll occasionally take early-morning calls (roughly 7-8 AM ET) to sync with our India team during their evening hours. As with most support teams, there may be occasional shift adjustments to cover critical production needs, but this is not a 24x7 on-call role.
  • Mindset: Proactive, organized, and analytical. You take ownership of follow-ups, close the loop after meetings, and exercise good judgment about when to escalate versus dig deeper yourself.
  • Communication: Clear written and verbal communication - you'll be the bridge between clients, vendors, and engineers, so being concise and precise matters.

Base annual salary
$66,000-$88,000 USD
Our Guiding Principles
Our products are for nothing if their creators are not fulfilled in their work. We want our employees to flourish at Sureify. We do not fawn over status or titles, instead, we honor effort and intelligence. The best idea wins no matter which colleague proposed it. We do not shortcut our mission with overblown claims or false promises. Sticking to the truth is both a strategy and a principle for us.
Sureify is an Equal Opportunity Employer committed to diversity. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, sex, sexual orientation, gender perception or identity, age, disability, veteran or military status, or any other basis prohibited by law.
If you are a California resident, please be aware Sureify collects personal information from you during the application process, which may include your name, contact details, employment history, and educational background, in accordance with the California Consumer Privacy Act (CCPA). We use this information solely to evaluate your candidacy for employment and may share it with internal hiring personnel as needed.

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