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Technical Support Analyst Ii Jobs (NOW HIRING)

Holland & Hart

Technical Support Analyst II

Boise, ID · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

General Purpose The Technical Support Analyst II will provide the support for all end user computing hardware, software, and networking equipment and will provide leadership and knowledge sharing ...

System One

Technical Support Analyst II

Tulsa, OK · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Overview We are seeking a skilled and customer-focused Technical Support Analyst II to provide advanced technical support to end-users. This role serves as the escalation point for complex issues ...

Alertus Technologies

Technical Support Analyst II

Baltimore, MD · On-site

$64K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Technical Support Analyst I will report to the Technical Support Manager and will be a key player in bringing our mission to life. In this role, you will be responsible for keeping our customers ...

nLeague

Technical Support Analyst 2

Culpeper, VA · On-site

Job Id: 762179 Position: Tech Support Analyst 2 Client: VDOT Location: VDOT Culpeper District IT ... end users to resolve technical issues and ensure smooth operation of IT systems. Key ...

Acara Solutions

Technical Support Analyst II

Buffalo, NY · Hybrid

$65K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Technical Support Analyst II works with internal employees as well as external customers to provide hardware and software support for a wide range of technology challenges. Essential Duties and ...

Mondo

Technical Support Analyst II (Audio-Visual)

Houston, TX · On-site

$35 - $45/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Technical Support Analyst II (Audio-Visual) -- Onsite, Contract -- Start ASAP Job Title: Technical Support Analyst II (Audio-Visual) Location-Type: Onsite Houston,TX Start Date: ASAP Duration:

Mondo

Technical Support Analyst II (Audio-Visual)

Houston, TX · On-site

$35 - $45/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Technical Support Analyst II (Audio-Visual) -- Onsite, Contract -- Start ASAP Job Title: Technical Support Analyst II (Audio Visual) Location/Type: Onsite Houston, TX Start Date: ASAP Duration:

Tier4 Group

Technical Support Analyst

New York, NY · On-site

$20/hr

Technical Support Analyst Location: New York, NY Type: Onsite (5 days onsite per week) Duration: ASAP - 02/11/2028 Rate: $20/hour W2 We are seeking a talented and customer-focused Technical Support ...

Printpack

Technical Support Analyst

Grand Prairie, TX

The Technical Support Analyst at each plant location works to achieve IT operational excellence for ... Solve Tier 1 and 2 incidents and/or escalate to appropriate functional groups. * Troubleshoot and ...

HCTec

IT Support Analyst II

Mesa, AZ · Hybrid

The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their systems and software are up and running smoothly. The ideal candidate will ...

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How much do technical support analyst ii jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for technical support analyst ii in the United States is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.25 per hour, depending on experience, location, and employer.

What is a Technical Support Analyst II?

A Technical Support Analyst II is an IT professional who provides advanced technical assistance and troubleshooting to end-users or clients. They typically handle more complex issues than entry-level analysts, often specializing in particular systems, software, or hardware. Responsibilities may include resolving escalated support tickets, mentoring junior team members, and collaborating with other IT staff to improve processes. They may also assist with system upgrades, deployments, and documentation. This position generally requires strong problem-solving skills, relevant technical knowledge, and excellent communication abilities.

What are some common challenges faced by Technical Support Analyst II professionals, and how can they be addressed?

Technical Support Analyst II professionals often encounter complex technical issues that require in-depth troubleshooting and strong analytical skills. A common challenge is managing multiple high-priority requests simultaneously while maintaining excellent customer service. To address these challenges, it's important to develop efficient time management strategies, continuously update technical knowledge, and foster clear communication with both end-users and internal IT teams. Participating in regular training sessions and collaborating with colleagues can also help in resolving issues more effectively and staying current with evolving technologies.

What key skills and qualifications are needed to thrive as a Technical Support Analyst II?

To excel as a Technical Support Analyst II, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often backed by an associate's or bachelor's degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified: Desktop Support Technician are typically required. Strong problem-solving abilities, patience, and effective communication skills help you address user issues and build rapport. These skills ensure timely resolution of technical problems, enhance user satisfaction, and support smooth business operations.
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Technical Support Analyst II jobs near you

Technical Support Analyst II

Holland & Hart

Boise, ID • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

General PurposeThe Technical Support Analyst II will provide the support for all end user computing hardware, software, and networking equipment and will provide leadership and knowledge sharing with the Technical Support Analyst I. This position will interact with all business units and will be the primary face of the IT department and will therefore require excellent customer service skills, a positive and professional attitude, and is team oriented with the ability to work independently within the team environment.
Essential Duties/Responsibilities:
  • Respond to incoming end user requests and issues via ticketing system and the phone queue
  • Troubleshooting and configuration of Windows and Apple desktop and laptop equipment, printers, network connections, Smartphone's etc
  • Provide top level technical support for multiple products to internal employees
  • Proactively resolve problems by following department protocols and escalate issues to the appropriate individuals, when necessary
  • Be an end user advocate while maintaining quality customer service and effective communications with the end user when analyzing, updating and resolving tickets.
  • Promote the use of technology as a means of efficiency, while adhering to best practices and technology policy
  • Maintain user & email accounts in Microsoft Active Directory/Exchange and support end-user moves, additions, changes, and departures
  • Serve as an integrated team member and work with other IT department members regarding computer troubleshooting and technical support
  • Utilize appropriate tools to provide end user support and issue resolution
  • Research and recommend innovative and automated approaches for system administration tasks
  • Contribute to department's knowledge base articles and FAQ's
  • Strong analytical and communication skills including working directly with all levels of staff and external vendors to determine sound solutions for business requirements
  • Assist Technical Support Manager with hardware and software purchases
  • Possibly training more junior team members
  • Testing new technology
  • Responsible for leading multiple low-complexity projects assigned by manager and ensure solutions are well engineered, operable, and maintainable
  • Understanding of ITIL processes and experience implementing ITIL concepts
  • Increasingly complex problem solving, providing insight at a larger scope
  • Works with other IT support teams to improve service, user knowledge and user self-sufficiency while providing the highest level of customer care
  • Able to travel to other offices for local hands support, maintenance, and scheduled site visits
  • Available to work rotating late shift/on-call schedule as assigned, providing support during evening and weekend hours

Competencies:
  • Communication: Understands the importance of and demonstrates verbal, written, and non-verbal communications.
  • Customer/Client Experience: Creates a consistent and exceptional experience for others, whether directly to external clients/customers or indirectly through internal support, that elevates the overall perception of the firm.
  • Job Knowledge & Technical Skill: Demonstrates an understanding of objectives, duties, responsibilities, and expectations of the job with exceptional quality work.
  • Team Player: Works within team and cross-functionally to meet required results.

Job Qualifications (Education, Experience and Certification):
  • Four (4)+ years' IT experience with end user computing hardware and business applications.
  • Associate's degree in a related field, or two (2)+ additional years of directly-related experience.
  • Minimum of one technical certification related to position (A+, Network+, MCSA: Windows, MCSE: Desktop Infrastructure, ITIL, HDI).
  • In-depth technical experience of enterprise Microsoft environments (AD, Microsoft 365, Group Policy, Office applications, PowerShell).
  • A foundational understanding of ITIL or HDI
  • Advanced knowledge of computer hardware and networking technologies
  • Maintain positive attitude and customer advocate through issue resolution
  • Ability to maintain professionalism under stress
  • Ability to maintain confidentiality
  • Deadline-driven with excellent time management ability
  • Ability to work closely with other IT staff to ensure that network, system, security, and regulatory concerns are properly addressed
  • Ability to multitask, prioritize work and manage own time to meet team goals and deadlines
  • Logical and experienced troubleshooting methodology
  • Strong analytical and problem-solving skills
  • Strong written and verbal communications skills

Physical Requirements:
Requires mobility sufficient to travel. Some bending, stooping and stretching. Occasionally lifting items weighing up to 30 lbs. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Extensive data input and required ability to sit for long periods of time. Regular and consistent attendance on the job is an essential function.
The physical demands described here are representative of those that must be met by this position to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment:
Professional office atmosphere. Will require the ability to move freely up and down stairs and possibly around and under workstations. Occasional evening and weekend work. Occasionally will be on-call.
The work environment characteristics described here are representative of those this position may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Note: This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.
Holland & Hart offers of employment take into consideration a candidate's education, training, and experience, as well as the position's work location, external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. The Colorado & Utah salary range for this role is $28.24 - $47.07. The Idaho salary range for this role is $26.82 - 44.72. This position will be located in Boise. A discretionary bonus may be available based upon performance.
The application window is anticipated to close on or after Friday, July 31, 2026.
Holland & Hart works hard to promote work/life balance with a 37.5-hour scheduled work week for most staff employees, a robust wellness program, and generous PTO and holiday pay for eligible employees. Full-time employees become eligible for benefits on the date hire, with a benefits offering that includes medical, dental, vision, life, AD&D, EAP, STD, and LTD. Also available are voluntary income protection benefits such as supplemental life, accident, critical illness, and hospital indemnity insurances, as well as a 401(k)-retirement plan with a company match. In addition, the firm has programs that may provide for educational assistance, free or discounted legal services, and opportunities through the Holland & Hart Foundation, which is a non-profit organization dedicated to creating volunteer opportunities for lawyers, staff, families, and friends of Holland & Hart LLP. Part-time employees may have access to some of these benefits, which may be on a pro-rated basis.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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